Practical Guide: Handling and Prevention of Common Tourism Safety Accidents

The safety accidents in the reception process of travel agencies mainly include traffic accidents, public security accidents, fire accidents and food poisoning accidents.

1, traffic accident

In the process of tourism activities, once a traffic accident occurs, as long as the tour guide is not seriously injured, his mind is still clear.

Take immediate measures to deal with the accident calmly, calmly and decisively, and do a good job in the aftermath. Specific measures are:

Organize rescue immediately.

After a traffic accident, as a tour guide, first of all, don't lose your mind and immediately organize on-site personnel to rescue the injured, especially the seriously injured. If you can't rescue on the spot, you should immediately call the ambulance center and send the injured to the nearest medical unit for rescue.

As a tour guide, you should have basic knowledge and skills of first aid nursing.

Protect the scene and report the case immediately.

After the accident, a special person should be appointed to protect the scene, and the traffic and public security departments should be notified as soon as possible, requesting to send someone to the scene to deal with it.

Report quickly

After settling the injured tourists, the tour guide should report the cause of the accident, the course and measures taken, the casualties of tourists, and the reflections of other tourists in the group to the leaders of the travel agency where the accident occurred. Listen to the leaders' instructions for the next step.

Do a good job of appeasing other tourists

The tour guide should calm the mood of other tourists in time. If the accident is not serious, they should organize other tourists to continue their sightseeing activities if possible. After the cause of the accident is found out, it should be carefully explained to the whole group of tourists.

Assist relevant departments to deal with the aftermath.

Tour guides should actively cooperate with the traffic and public security departments to investigate the cause of the accident; Assist the relevant personnel of travel agencies to deal with the aftermath, such as investigating the cause of the accident and helping tourists claim compensation from relevant insurance companies.

Write a written report

After the accident is handled, the tour guide should discuss the cause and process of the accident; After the rescue; Injuries and casualties; Tourists' mood and reaction to treatment; The responsibility of the accident and the handling of the responsible person. Write a detailed written report to the travel agency leader.

In order to avoid traffic accidents in the process of traveling as much as possible, tour guides should arrange their trips reasonably to prevent drivers from driving too fast to catch up with the time; Remind drivers not to drive hero cars and drive tired cars after drinking; Don't talk to the driver on the road; Even if the tour guide has a driver's license, he can't help the driver drive.

2. Handling and prevention of public safety accidents

The so-called public security accident refers to the fact that tourists are attacked, defrauded, stolen, robbed and bullied by gangsters in the process of tourism activities, resulting in different degrees of damage to their physical and mental health and property safety.

Some lawless elements often take the property of tourists (especially overseas tourists) as the object of crime, or sneak into hotels to steal, or openly rob, or even have a vicious accident of killing tourists, which has caused extremely bad influence on China's tourism reputation and national image. Therefore, as a front-line tour guide, we should be highly vigilant to prevent such accidents.

The way to deal with this accident is:

Protect the personal and property safety of tourists.

As a tour guide present, you should stand up and protect the safety of tourists. Quickly move tourists to a safe place,

And cooperate with public security personnel and the people present to arrest criminals and recover the losses of tourists.

Organize rescue

If tourists are injured, they should immediately organize rescue.

Protect the scene of the accident and report it immediately.

In case of theft or murder, the scene of the accident should be protected to facilitate the public security personnel to solve the case. Report the case to the local police immediately.

The time, place and course of the case reported by the department; Characteristics of the offender; Name, gender, age, nationality and injury of the victim; The name, quantity, size, model and characteristics of the lost articles. , to assist public security personnel to solve the case.

Report to the travel agency leaders in time.

The tour guide should report the accident to the travel agency leaders in time so that the travel agency can report to the relevant departments according to the nature of the accident and give clear instructions. When the situation is serious, please ask the leader to direct the handling.

Calm the tourists' mood.

Once an accident happens, tourists often feel anxious, and tour guides should try their best to calm their anxiety and make the tour activities go smoothly.

Write a written report

After the event, the tour guide should write an accident report quickly. The contents of the report shall include the name, gender and age of the victim; Suffer; The nature of the accident; What emergency measures have been taken; Reporting and detection by the public security department; Responses and demands of the victims and other members of the tour group, etc.

Assist leaders in the aftermath and prepare necessary supporting documents and materials according to the nature of the accident; Deal with the aftermath of claims, disability and death.