Traditional Culture Encyclopedia - Travel guide - Complain about which phone the travel company is calling.

Complain about which phone the travel company is calling.

Legal analysis: You can call 1230 1 to make a complaint and truthfully reflect the situation. 1230 1 tourist service hotline is a public service hotline invested by the national tourism administration and set up by provincial tourism bureaus. Mainly based on travel inquiries, travel complaints, travel rescue and travel tips, it solves various problems encountered by consumers before and during travel. Hotline service can be carried out by computer automatic answering and manual answering to realize two-way communication with the public. Through continuous improvement of functions, it can provide standardized, comprehensive, convenient and economical diversified services for the public, and enhance the service image and influence of tourism administrative departments in the public.

Legal basis: Article 43 of the Travel Agency Regulations: If a travel agency damages the legitimate rights and interests of tourists, the tourists can complain to the tourism administration department, the industrial and commercial administration department, the price administration department, the commercial administration department or the foreign exchange administration department, and the department that accepts the complaint shall promptly investigate and deal with it according to its functions and powers, and inform the tourists of the relevant investigation and handling.