The most effective way to complain in Shanghai

You can call the 12315 complaint hotline to make a complaint. After notifying the hotline personnel of the problem, you can transfer it to the corresponding handling department to make a complaint. Generally, someone will come to help you handle relevant complaints and suggestions within 1-2 working days.

The Shanghai Consumer Protection Committee is the leading organization of the Shanghai Consumer Protection Committee. Its members are composed of people from different groups including consumers, judicial and relevant administrative departments, operators and industry associations.

The existing professional departments of the Shanghai Consumer Protection Commission:

In order to better safeguard the legitimate rights and interests of consumers from a professional perspective, since 1997, the Shanghai Consumer Protection Commission has successively established furniture , gold jewelry, home decoration materials, home decoration, airports, tourism, automobiles, health care industry, household appliances, modern agriculture, daily chemical products, e-commerce, fashion products, theme parks, express logistics, beauty and health, etc. 16 professional offices, Responsible for relevant professional complaint handling, consumption guidance and social supervision.