I am a tourist. What are the obvious differences among professionals, tour guides, receptionists and telephone operators?

1. Tour guide: The tour guide will take the tour group only after receiving the dispatch from the dispatcher. Mainly responsible for explaining scenic spots, taking guests to play, and dealing with some problems during the trip. Tour guides are divided into full-time escorts and local escorts.

2. Front desk reception: Front desk reception is actually for sales. Guests come to recommend their related tourism products and answer their questions. Some small travel agencies do it together with the front desk reception and scheduling, and some front desk receptionists are responsible for recommending routes, and the operation is unified by the background scheduling.

3. Dispatching: Dispatching is mainly an operation work, that is, the position of a professional operation team, which is mainly responsible for booking cars, booking rooms and booking tour guides, that is, often contacting ground agencies, scenic spots, hotels, motorcades and tour guides. There are front desk accounting (that is, front desk sales plus accounting), special line accounting (specialized in operating a tourist route), peer accounting (specialized in receiving orders from peers) and so on. ..

To put it simply, tour guides and receptionists are facing the guests, and the scheme is operated in the background, so they should do their jobs well. Front desk sales and tour guides need to be extroverted, because they often have to communicate with people; Debugging requires patience and care. If you make mistakes due to improper operation, it may lead to a series of problems, but debugging is also the most mechanized and simple.

I hope my answer is helpful to you!