Real multiple choice questions: Actual questions for the 2019 Tour Guide Certificate Examination

1. Single choice (only one of the following options is correct, please fill in the English letters before the correct answer in the brackets after the question)

1. Visitors are approaching meal time When requesting a meal change, the tour guide should politely decline the request, but should do a good job of explaining it. If tourists still insist on changing meals, the tour guide should do ().

A. Try to contact the restaurant to meet the guest's requirements

B. It is recommended that tourists order their own dishes and pay for themselves

C. Please ask the tour leader or accompanying person to do the best Persuade work and give up the meal exchange requirement

D. Help tourists order dishes according to the group meal rate

Reference answer: B

2. After the tour group activities are over , some foreign tourists requested to continue traveling in China. If the tourist needs to extend his visa, the tour guide should ( )

A. Accompany the tourist to the local public security bureau to go through the visa extension procedures

B. Generally, his requirements can be met

C. In principle, it should be declined

D. Ask the travel agency if it agrees

Reference answer: C

3. When foreign tourists want to buy Chinese antiques When imitating antique artworks, tour guides should remind tourists ( ).

A. Items exceeding a reasonable quantity will not be taken out of customs

B. Foreign exchange shops can handle foreign-related consignment business

C. Traveling to non-designated places is not allowed Purchase in store

D. Keep the shopping invoice to facilitate customs inspection and release

Reference answer: D

2. Multiple choice (at least two of the following options (Please fill in the letter before the correct option in the brackets after the question)

1. Tour guides have ( ) principles in handling tourists’ individual requests

A. Efforts to meet needs

B. Ask superiors for instructions in a timely manner

C. Listen carefully and explain patiently

D. Respect tourists and neither be humble nor overbearing

E. Reasonable and possible

Reference answer: CDE

2. There are tourists in the tour group who want to express their individuality, not follow the group activities, and require free movement. There are situations in which tour guides must discourage tourists from moving freely: ( ).

A. There are no planned activities in the evening

B. The team is about to leave place A and return to place B, but someone asked to stay in place A for activities

C. Local Public security is not good

D. Tourists request to visit areas and institutions that have not yet been opened to the public

E. Tourists ride bicycles alone on unfamiliar and busy streets

Reference answer: BCDE

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