What should I do if tourism encounters compulsory consumption?

Because I travel less, if I travel with friends, I generally don't choose a tour guide, so I haven't met a tour guide who is forced to shop, but the following opinions can be used for your reference.

First, how to protect rights when encountering a tour guide's strong buying and selling?

According to the relevant laws and regulations of our country, tourists have the right to choose their own tourism products and services, and have the right to refuse the compulsory trading behavior of tourism operators. If the tour guide buys and sells hard, he can complain to the Consumer Council or the tourism management department.

Tourism Law of the People's Republic of China

Article 9? Tourists have the right to choose their own tourism products and services, and have the right to refuse the compulsory trading behavior of tourism operators.

Tourists have the right to know the real situation of the tourism products and services they buy.

Tourists have the right to ask tour operators to provide products and services as agreed.

Article 91? The people's governments at or above the county level shall designate or establish a unified tourism complaint handling institution. After receiving the complaint, the accepting institution shall promptly handle it or hand it over to the relevant department for handling, and inform the complainant.

Article 93? Consumers' associations, tourist complaint acceptance agencies and relevant mediation organizations shall, on the basis of mutual voluntariness, mediate disputes between tourists and tour operators according to law.

2. What evidence should be collected for compulsory tourism consumption?

In practice, when tourism is forced to consume rights, the following evidence should be collected:

1. Relevant agreements and agreements signed with travel agencies include the following contents:

(1) Travel contract;

(2) Travel itinerary;

(3) travel invoices;

(4) Other valid documents or materials signed with the travel agency.

2. The fact that tourism rights and interests have been infringed.

Specifically, as long as strong evidence can be provided to prove that the service provided by the travel agency is inconsistent with the contract or the original commitment, the following evidence can be included:

(1) Travel Notes;

(2) tickets;

(3) Shopping invoice;

(4) the certificate of the reception unit.

In addition, tourists can also provide relevant physical evidence, audio-visual materials and other effective written materials, such as audio, video and photos.

After preparing the above evidence, tourists who have suffered consumption losses can apply to an arbitration institution for arbitration according to the arbitration agreement reached, or bring a lawsuit to the people's court.

If it is determined that the travel agency has violated the rules, it can choose to appeal directly to the relevant administrative department or report or complain to the local industrial and commercial department.

(From Xi 'an Rule of Law)

3. Try to choose a regular tour group when going out to play. Don't be greedy and cheap. Be sure to ask more questions before choosing. It is recommended not to travel alone, especially for girls. Traveling alone is more dangerous. When you encounter compulsory consumption, you should negotiate with the other party first, and don't provoke the other party, otherwise you may get hurt. If negotiation fails, call 1 10 to call the police. Trust the police and never bite the bullet. You can't do it alone on the battlefield.

Finally, I wish you all a pleasant journey!