Tour guides’ group-leading skills: Collaboration of tour guide service groups

The tour guide service group is composed of full tour guides, local tour guides, scenic tour guides, and tour leaders. They must cooperate with each other and complement each other.

The first reason is that their service targets are the same, that is, tourists in the same travel group;

The second reason is that they have the same work tasks, that is, to perform ** *The same travel plan, arranging and implementing various travel services for them;

The third reason is that they have the same goal, that is, to organize tourists' travel activities so that tourists can obtain satisfactory results. Serve.

When conflicts and disagreements arise between members of the tour guide working group, what attitudes and working principles should all parties use as the basis for handling their relationships?

First of all, it is mutual respect. Mutual respect is the criterion for dealing with interpersonal relationships;

Secondly, seek common ground while reserving differences;

Finally, if there are still disputes, the travel agreement will be the basis. Because the travel agreement is an agreement between travel agencies, travel agencies and tourists, all parties should abide by it. It is the principle basis for collective collaboration and work among tour guides.

In order for tourism activities to proceed smoothly, it is key to establish a good cooperative relationship among members of the tour guide service group. The establishment of such a good relationship depends on the joint efforts of all parties.

To this end, all parties should abide by the following principles:

Avoid egoism and actively seek cooperation from all parties

Actively communicate and reach consensus

Respect the authority and interests of all parties and treat them equally

Learn from each other and establish friendly relationships

(5) Take responsibility bravely and avoid passing the buck and blaming each other