Traditional Culture Encyclopedia - Travel guide - Summary of tour guide work: 5 articles

Summary of tour guide work 1

I have been working as a tour guide for three years since I joined the Tourism Bureau in 20xx. These three years are als

Summary of tour guide work: 5 articles

Summary of tour guide work 1

I have been working as a tour guide for three years since I joined the Tourism Bureau in 20xx. These three years are als

Summary of tour guide work: 5 articles

Summary of tour guide work 1

I have been working as a tour guide for three years since I joined the Tourism Bureau in 20xx. These three years are also a precious time for me to leave school and enter the society, take responsibility and accept experience. From a beginner with only book knowledge to a professional tour guide through practice, especially in the just-concluded 20xx years, I have learned a lot in my work.

Over the past year, under the care and guidance of the bureau leaders, with the support and help of my colleagues, my work level has been continuously improved, my work style has been continuously improved, my work ability has been recognized by the leaders, and I assumed the important job responsibility of being the leader of the tour guide group in February. Faced with new tasks, new challenges and lack of management experience, I didn't flinch. I am in the right position, and I must find my own government. I immediately began to learn the knowledge of team management, thinking deeply about how to improve the service level of tour guides, give full play to the role of the team, provide first-class tour guide services for tourists coming to Phoenix, and at the same time strengthen communication with leaders and colleagues, adjust my mentality as soon as possible, change my role, and take into account the dual responsibilities of personal tour guide service and tour guide team management. Not only completed the specific work undertaken by myself, but also led the team to successfully complete various tour guide service tasks.

1. Strengthen study and training and lay a solid foundation for services?

The problem faced by most tour guides is that their knowledge is not wide enough, especially when receiving government delegations. Leaders, experts and scholars often ask some deep and high-level questions. If they can't answer or respond badly, it will create an embarrassing situation and affect the atmosphere and service effect. So after work, I pay attention to the accumulation of all kinds of knowledge, from astronomy and geography to diet and health care. At the same time, I use computers and mobile phones to keep abreast of the latest news trends, update my information base in time, and use a lot of knowledge accumulation to block water. At the same time, actively organize all tour guides to focus on ideological and political learning, tour guide knowledge, reception etiquette and other aspects of learning, make good use of various collective and out-of-town training opportunities, improve the basic quality of tour guide group members, and consolidate the foundation of team service.

Second, strengthen practice and improve service ability.

Guided tour is the ultimate goal of tour guide learning and training, the most important content in tour guide work, and the fastest and most effective way to grow into an excellent tour guide. Therefore, I take the initiative to undertake the task of receiving tours arranged by the leaders at work, take every tour guide opportunity seriously, think about methods in practice, sum up experience in practice, and strive to get a big promotion from each tour group. At the same time, try to arrange team members reasonably so that every tour guide can get more opportunities for practice and exercise. For new colleagues, on the basis of initial study and training, we will arrange to study with the group according to personal circumstances, and adopt the activities of "one group, one old mentor" and "bringing the old with the new" by many outstanding old mentors, so that new colleagues can integrate into the group as soon as possible and get started as soon as possible, and improve the overall professional quality and service ability of the team.

Third, strengthen team management and improve service quality.

As the leader of the tour guide group, I must be strict with myself and set an example to get the recognition and conviction of the members, and then lead and manage the whole team. Therefore, when there are learning and training, taking a delegation to explain or routine work tasks, I actively undertake and try my best to complete them. At the same time, we insist on high standards and strict demands on ourselves in our work, and there have been no violations of discipline and major work mistakes in the past year. Under the guidance of bureau leaders, according to the actual work of tour guides, the Measures for the Administration of Tour Guides in Fengxian Tourism Bureau was formulated, which clarified the daily work norms and various work systems of tour guides and put them into practice, creating a tour guide service team with high political awareness and strong service awareness. At the same time, after work, some group entertainment activities are organized irregularly, which strengthens the communication and understanding between the sisters of the tour guide group, enhances the feelings, condenses the team and improves the enthusiasm of the team.

Fourth, strengthen communication to ensure work efficiency.

It is one of my duties to arrange for a tour guide to pick up the tour group. According to the characteristics of tour groups and the actual situation of team members, choosing appropriate tour guides and tour groups can greatly improve the service quality and work efficiency. Therefore, in my daily work, I pay more attention to communicating with all tour guides and sisters, and understand the knowledge reserve, personality characteristics, recent workload, and even mood and physical condition of each tour guide. At the same time, I strengthened communication with leaders, learned about recent activities, major receptions, and the tourism teams to be received, collected and sorted out all kinds of information, and rationally deployed the reception of all team members, so as to ensure high-quality and efficient tour guides when the number of tour guides is relatively insufficient in the tourist season.

Fifth, strengthen the sense of responsibility and vigorously develop services?

With the rapid development of China's tourism culture industry, the importance of tourism services has become increasingly prominent. As a staff member of the Tourism Bureau, I constantly strengthen my sense of responsibility and mission, starting from the overall situation and starting from small things, and regard every task as a contribution to the tourism development of Fengxian County. Insist on participating in Qiang dance interaction every night and actively guide tourists to participate; Do a good job of tour guide service at weekend tourist service points; Complete the ceremonial reception task of major festival activities; Receive distinguished guests to sing Qiang songs and propose a toast. In addition to completing the work of the department, he also led the tour guide team members to cooperate with the legal publicity department to participate in outbound tourism publicity activities, and completed various tasks assigned by other departments, such as explaining the exhibition hall, consulting the tourist reception center, serving as a tour guide training lecturer, teaching dance abroad, cleaning and so on. At the same time, do a good job of uploading and distributing, and coordinate and arrange other daily work of the tour guide group in time.

Looking back on the work in the past year, although some progress and achievements have been made, there are still some shortcomings, such as insufficient knowledge accumulation, inability to cope with some unexpected situations in the process of taking tours, the overall control of tour groups needs to be strengthened, impetuous and xenophobic feelings exist in the tourist season, and the management level of tour guides needs to be improved. In my future work, I will continue to accumulate tourism knowledge, strive to improve my business skills, further improve my service and management level, and make due contributions to the development of tourism in Fengxian County.

Summary of tour guide work II

* 2008 was an extraordinary year. I came out of school in * 08, and applied the knowledge I learned about tour guides in two years to my work, from theory to practice. I have been working as a tour guide since June. Time is not long and resources are not deep, but I have many regrets:

The job of "tour guide" has brought a lot of happiness to my life, but it also makes me know that "tour guide" is not a simple job, which is significantly different from other occupations, that is, you have to get in close contact with guests, which naturally makes us feel more deeply about service than ordinary people. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service.

Through several months' work practice, I deeply realize that getting a tour guide certificate does not mean that you will always be a qualified tour guide, but that you should keep learning, enriching and improving. In the eyes of tourists, tour guides should be "omniscient". Tour guide service is a knowledge-intensive and intelligent service, and rich knowledge and extensive knowledge are the premise of doing a good job in tour guide service. As a tour guide, we should "keep pace with the times" and always maintain a positive thirst for knowledge to meet the needs of social progress and development. More importantly. We should never consider ourselves "know-it-all". We should maintain a modest and prudent attitude, bearing in mind that "there is no end to learning", "there are people outside, there is a sky outside" and "there must be a teacher in a threesome".

We should always keep in mind the responsibilities of tour guides, conscientiously study the Interim Provisions on the Administration of Tour Guides and the Quality of National Standard Tour Guides in People's Republic of China (PRC), strive to implement the tourism plan, and do a good job in contact, coordination and interpretation. Adhere to the four service principles of "guests first, service first, everyone serving, being reasonable and as far as possible", and do a good job in tour guide service meticulously and enthusiastically. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists. In the process of service, we must adhere to the principle of "serving everyone", and we must treat every visitor with enthusiasm, thoughtfulness, friendliness and respect, so as to be fair and equal. We should adhere to the principle of "rationality and possibility". In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze, carefully identify what is reasonable and what can be done, and try our best to do it. If you don't do well or have missed the opportunity, you must find ways to make up for it in time in order to maximize the satisfaction of tourists.

Tour guide explanation service is a very important aspect in the whole tourism service activities. In the process of tour guide's explanation, I think "accuracy, clarity and vividness" complement each other and are indispensable. First of all, accuracy is the first and most important thing. In the process of explanation, keep in mind the lesson of "one fake destroys a thousand truths" and avoid making things up and talking nonsense. This will be one of the important contents for tourists to "seek knowledge" in tourism activities, and our tour guides play an important role in spreading knowledge and information, conveying aesthetic concepts and spreading Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract the attention of tourists and satisfy their desire for knowledge. Secondly, "clarity" is the key. In the explanation of tour guides, clear, concise and fluent language expression is another embodiment of the scientific nature of tour guide language. Clear speech, concise writing, proper wording, proper combination, clear hierarchy and strong logic are the basic requirements for tour guides to explain. Avoid using uncommon words and invented words. In addition, "vividness" is a medium and an important means to create a harmonious atmosphere for tourism teams. If the language is insipid during the explanation, like a monk chanting, it will make tourists feel bored and impatient or disgusted. Vivid images and humorous explanations can create a beautiful artistic conception, adjust tourists' optimistic attitude, happy mood and strong travel addiction, create a harmonious, happy, positive and high team atmosphere, and give people a beautiful enjoyment.

Summary of tour guide work 3

In the Tang Dynasty, Li Bai once wrote a poem "Chatting over the Waves with Wine", which should be changed to "I'm glad to take a breath and chat over the waves with beautiful scenery". Tour guides are teachers and friends of tourists, whose main function is to explain services. An excellent tour guide should be a sage who knows everything from ancient times to the present. He should be a calm and eloquent speaker. He should be a resourceful and eloquent strategist. He should also be a gentle and humorous Confucian. He can lead tourists and point out the country through inspiring words with laughter.

Many tour guides always complain that tourists are becoming more and more difficult to bring. In fact, it is because with more and more tourism entering people's lives, people travel more and more times, and travelers' knowledge, experience and consumption concept have matured, but the professional level of tour guides has not improved accordingly as a whole.

1, self-confidence, the driving force behind the tour guide's explanation

Tour guides should have full confidence, which directly affects the level of explanation and the trust of tourists. Quote the law of negotiation: power is based on people's views. If you think you have power, then you have power; If you think you have no power, then even if you have power, you won't use it. Tour guides have the right to introduce scenic spots to tourists and decide where to talk and what to talk about; Tour guides also have the right to choose specific tours, and so on. As long as the tour guide is aware of the power given to the tour guide by tourists, carefully prepares and practices solid basic skills, he will not and should not have stage fright, so that he can take the tour calmly and tell the scenery well under any circumstances.

2. Appropriateness is the basic point for tour guides to explain.

Proper tour guide explanation means that the language style is appropriate, that is, it can not only conform to the explanation content, explain the scene, but also reflect the tour guide's explanation style. First of all, the language of tour guides should have a sense of overall harmony. As a special speaker, the tour guide's sense of harmony is reflected in: rigorous but not rigid language, lively but not rash, humorous but not glib, cordial but not vulgar, clear but not superficial. Secondly, tour guide language should have split adaptability, that is, different rhetoric words and different tones should be used for different landscapes. For example, the language of natural landscape guides is light, the garden buildings are gentle, the cultural relics are dignified, the revolutionary historical sites are solemn, and the theme parks are sonorous. Look at the scene and the text, each has its own fit. Thirdly, the tour guide language should have individual uniqueness, mainly to guide the individual's explanation style. In other words, the language style should conform to the personal temperament and accomplishment of the tour guide, or peaceful and stretching, or simple and concise, or rigorous and meticulous, or sincere, or passionate.

3. The object and difficulty of the tour guide's explanation.

The most difficult thing for tour guides to conquer mainly comes from two kinds of people. One is a fellow traveler, that is, a tour guide who explains at the same scenic spot; The second one is the best among the tourists. In fact, any clever tour guide will meet someone stronger than himself anytime and anywhere. However, the inch is long and the foot is short. If tour guides can't see their own strengths, or even regard their strengths as weaknesses, then they can't carry out any social work. Experienced tour guides, in order to maintain their dignity and self-confidence, often regard tourists as students and listeners, so that they are "arrogant on the stage and open-minded under the stage." Since there is a "debut of BLACKPINK", there must be an "invincible" spirit. This is not blind arrogance, but confidence based on the good quality of "off-stage" practice.

4, interference, language errors, forgetting words, the test of tour guide explanation.

Tour guides are also faced with the problem of how to deal with tourists' interference. Every tourist's growth experience is different, and so is his knowledge, interest and conduct. During the tour guide's explanation, tourists often send all kinds of interference information to the tour guide. There are non-negative interference, such as interrupting and talking in private; There is also negative interference, that is, deliberately making things difficult for tour guides and making all kinds of disharmonious and impolite words and deeds. This requires the tour guide to give an appropriate answer. For these unfriendly interferences, we either give guidance or ignore them. Generally don't criticize and reprimand, lest tourists have rebellious psychology and emotions, which makes it difficult for tour guides to work normally.

The tour guide's explanation should be sincere, reasonable and meaningful, and don't say a word easily. However, "no matter how smart a person is, no matter how long he thinks, he will lose." It is inevitable that the tour guide will make his own mistakes such as slip of the tongue or forgetting words during the explanation. Those who are meticulous are, after all, a minority. Once you make a slip of the tongue, you can repeat it according to the correct statement. Don't spread fallacies and ensure the credibility of the explanation. It is impossible to ignore it. The tour guide's explanations are all off-script, and you may forget the words halfway at any time. Forgetting words in the middle will affect the consistency of explanation, affect the comprehensiveness of explanation content, and then damage the quality of explanation. To avoid the embarrassing scene of forgetting words in the middle, the most important thing is to memorize the contents of the explanation, especially those wonderful parts such as aphorisms, which must take time to memorize; For those who can't remember on the spot, you can omit it, or simply set suspense and postpone it until next time; You can also "blame" tourists, set up questions and answers, and ask tourists to be spokespersons to help tourists get out of trouble.

On-site explanation should follow the pre-arranged timetable and complete the introduction of a landscape within the set time. Once a landscape explanation exceeds the specified time, it will affect the normal arrangement of the next tour. Therefore, if there is not enough time, the content of the explanation will exceed the time limit, so the tour guide must now deal with the content technically and adjust the explanation strategy. In the case of basically maintaining a complete interpretation system, it is advisable to delete some contents, especially irrelevant rumors, stories and small talk, or change the detailed description to an overview. It should be noted that "anticlimactic" and "blocking the waist" are not appropriate practices.

5, overrun, misunderstanding of the tour guide.

Over-limit treason refers to a lengthy explanation, which is beyond the psychological endurance of tourists; Or, because tourists agree with their own views, the tour guide will chatter endlessly, making the tourists' reaction change from the original excited state to the inhibited state, resulting in the psychology of exceeding the limit and rebelling. In order to prevent crossing the border, the content of the tour guide's explanation should be enough, even if it is of interest to tourists. It is necessary to consider the information tolerance of tourists at different levels, including the content and quantity of information. Too little information is transmitted, and the explanation content is too thin, which is not a quality service; Too much delivery and endless talk may not be the quality service praised by all tourists. The two methods have different starting points and the result is the same. A topic that everyone is interested in will not trigger tourists' rebellious psychology. Professor Grice of the University of California, Berkeley believes that people can talk smoothly because both sides of the conversation can abide by the "four principles": the information involved in the conversation is sufficient but not redundant; The conversation is true and reliable; Discourse is related to the topic; Express clearly and concisely. In landscape explanation, tour guides can well grasp the above-mentioned "four standards" and effectively stop the occurrence of overrun and rebellion.

Summary of tour guide work 4

Time flies, and it's the end of the year. As a tour guide, it seems that I haven't been able to relive the taste of this year and adapt to the changes of this season. However, time waits for no one, and the old Sunman moon will come to an end. I have been a tour guide for another year. I like this job, no matter the ups and downs, I will always be a "joy". Now let's sum up the fun of this year's work, sum up experience and draw lessons for the coming year, and better lead my tourists to swim up and down the Yellow River.

First, take pride in being a tour guide and enjoy your work.

According to the arrangement of the travel agency, as a tour guide, taking the tour group is my primary task. This year, I can't remember how many tour groups I have taken, but what remains in my feeling is busyness and happiness. Everything in the past often comes to my mind, but I deeply feel the significance of work and love the job of tour guide from the bottom of my heart.

Second, study theory and knowledge.

I have been strict with myself for years. As a professional tour guide in China, I always remember the excellent culture of loving the motherland, the people and the motherland for thousands of years, earnestly study all kinds of theoretical knowledge to arm my mind, keep up with the situation ideologically, and strive to become a tour guide with excellent moral quality, noble professional sentiment, law-abiding and conscientious. Actively participate in training courses organized by provincial and municipal tourism bureaus, and seriously study tour guide knowledge and tour guide business; In my spare time, I carefully read the relevant economic knowledge, social knowledge and tourism knowledge, and keep my eyes open in my study, reading a lot of information about scenic spots and scenic spots and books about scenery and human feelings; Work hard to sort out the relevant materials, famous books and classic sentences you read and see, enrich your knowledge and increase your knowledge.

Third, learn skills and practice more.

Tour guide work is a knowledge-intensive and highly intelligent service work. In addition to extensive knowledge, tour guides also need superb skills, such as explanation ability, organization ability, interpersonal skills, analysis ability, problem-solving ability and so on. The ability to explain bears the brunt. As the saying goes, "how beautiful the great rivers and mountains are depends on the mouth of the tour guide." When tourists travel, "seeking knowledge" is one of their wishes, and our tour guides play an important role in spreading knowledge and information, conveying aesthetic concepts and spreading Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct. Only in this way can we attract tourists' attention and satisfy their desire for knowledge, and we will gain the respect and admiration of tourists, which is an important prerequisite for successfully completing the tourism plan.

The organization of the whole tourism activities needs to deal with hotels, hotels, scenic spots, transportation and other related enterprises and individuals. It involves all aspects of social life, so in fact, our tour guides are required to have considerable organizational and coordination skills. Moreover, the main body of tourism activities is people, and the composition of people is complicated. Tourists come from different social classes, engage in different occupations, have different education levels, have different sexes and ages, have different hobbies and have different physical conditions. This requires that our tour guides must learn to deal with interpersonal relationships and learn to be good at dealing with all kinds of people.

In the process of traveling, all kinds of situations may happen, and all kinds of problems may happen at any time, which requires us to learn the ability to analyze and solve problems independently. In practical work, I attach great importance to learning and constantly sum up and improve my professional level in practice.

Always remind yourself to be "diligent", ask experts for advanced experience and methods, learn from colleagues, learn from people, learn from tourism and enrich your knowledge; As the saying goes, thousands of books is not as good as Wan Li. Run frequently and move more, increase experience and consolidate the knowledge learned from practice; "Open your eyes", read a lot of books on tourism, and consult information on scenery, customs and other aspects; "Hands-on", it is better to go through it by hand and record all the knowledge, methods, experiences and skills you have seen, heard and learned. "Diligently use your brain", on the basis of moving your mouth, legs, eyes and hands, is good at using your brain, sorting out the famous books, knowledge and experience you have learned, collected and seen, combining your own characteristics, removing its essence and dross, and finally forming your own style and style. In other words, gradually sum up in work practice, and constantly improve their business skills and service level.

In the future, we should continue to learn tourism knowledge, strive to improve business skills, improve the service level for tourists, and make our own contribution to the development of tourism.

Summary of tour guide work Chapter V

I have been a tour guide in this industry for nearly six years, but I have never made a summary, but I always grow up in practice and experiment. Everyone wants to be better than others and be recognized by others. But judging from my work, there is really nothing to be proud of. It may look better than other jobs, but who can understand the ups and downs?

This year's tour guide training class can be said to have taught me and seen the aura of others and the hard work behind them. I deeply know that in our industry, we get up early and get greedy for the dark, sometimes we can't even eat a delicious meal, and we have to take our guests everywhere. It is said that pay is directly proportional to income, but under the guidance of our hidden rules of tourism, where is fairness? There is no stable income, no fixed job, no security, and no one can compensate you for any accident that day, but because I like this job and love it, I have been insisting until now, and I found an organization this year. I hope there will be good development next year!

Tell me about my tour experience! To tell the truth, there is nothing to show off, just a kind of mutual learning! From the moment I got the tour guide certificate in xx, I felt I was a tour guide. You can go to many cities you have never been to, and you can enter various scenic spots for free. I was really happy at that time, but I just got a tour guide card and no travel agency hired you to work there. At that time, my mood fell directly to the bottom. After more than a month, my classmates worked in a travel agency earlier than me, and I found a job, but I only did this job for a month.

I know that I have to enrich myself and study more before I can enter this industry quickly. After I went to the second work unit, I was only asked to study by reading materials, but I was not asked to take a tour group. I think it's useless, just in time for the tourist season, and the tour guides are all out to take the tour group. The first place to go is Liupanshan. Let me take the tour group to Guyuan and give me the tour guide there, hehe. I think I can handle all this. However, due to the quality of the team, the unit resolutely asked me to help the tour guide take back the guests she brought. This is my first tour guide team. The guests are very nice. Although I was nervous when I got on the bus, everyone sang interactively, which eased the tense air and exercised my courage. Although I didn't take the tour completely, I really appreciate the leadership of the travel agency for letting me join the tour, but this job.

The third job, that is, the year I entered the international travel agency, gave me training and exercise, so that I officially joined the tour guide team in Ningxia. I have also met some tour guides who are older than me. I'm honored. A series of training in the club made me grow up rapidly. I also started to take a special train from three people to 30 people. I find that my knowledge is really too little, and sometimes the questions asked by the guests are really unanswerable.

Now that I'm out of China Travel Service, I'm still very grateful to my predecessors who used to work in China Travel Service and are willing to tell us all our knowledge. If it weren't for China Travel Agency, I might not have persisted.

I choose a part-time job from xx. I am not an excellent tour guide. I think as long as all the teams are not complained, as long as I treat the guests carefully and earn some money to spend on my own. But I have also heard many stories about excellent tour guides, and I want to be like them, but I have always been unknown. The guests before xx were friendly, not to mention complaining. When they came to Ningxia, they were very interested in our local customs and said that our tour guide was here.

There are some bad rumors about tour guides bullying guests, tour guides beating guests, tour guides and so on, which have a great influence on us. We try our best to maintain Ningxia's tourism image. Our western tourism develops slowly, starts late, and the overall quality of tour guides is not very high, but the honest behavior of our northwest people dispels the idea that guests are not convinced of the rumors of tour guides. I am really glad that the tourism environment in Ningxia has been developing healthily.

This year, I took three tour groups to accept complaints. The reason for the first complaint was that in order to reduce costs, the travel agency hired cars from non-travel teams to receive tourists. When I arrived in Xining, the driver didn't know the way, so I quarreled with the driver on the bus about whether the road was wrong. The guest is innocent, but the tour guide should communicate and cooperate with the driver, escort and team leader to avoid these things, so there will be no complaints. I also complained on impulse this time. Therefore, impulse is the devil. I was detained by the travel agency, 500 yuan. What I want to reflect is that travel agencies can reduce costs, but don't use drivers who don't know the way anymore. This has a great influence on our tour guide work. The second complaint is that the hotel has not been checked, because the restaurant guests who eat are haggling over every ounce, and there have been some quarrels with the restaurant when checking out. Out of kindness, I wanted to accompany other guests back to the hotel to rest, but I took the wrong room card. Originally it was the new hotel of Lanhuahua, and finally I stayed in the old hotel next to it. After all the guests checked in, they found that the house was not their standard, so they asked to change rooms, wake up all the sleeping people and change rooms. I was changed the next day, too. This question is a mistake I shouldn't have made because of negligence. To do our work, we must always be in a state of excitement, and any link must be implemented in advance. Neglect is the most undesirable, and I also lost nearly xx yuan, because so far, the travel agency has not been able to collect tour fees or reimburse tour guides for this problem. For the third time, I only brought one person, so I really shouldn't complain. The reason is that I didn't always accompany the guests and left them out. God, all kinds of complaints can be established. This reminds me even more that as an emissary to promote our Ningxia, everyone should regard her as God. Don't be careless if you can't make money without people. In other words, don't treat the village chief as an improper cadre. Now he is a guest. After handling this complaint, I not only wrote a critical letter, but even got three months' salary deducted by the club. I don't think it's fair that I signed the contract and was left without pay. But I am a tour guide, and I want to maintain more customers for the travel agency. Because of me, I may lose more than one customer at the club, so I can only accept it.

In short, to be a tour guide, you should not only have profound knowledge, but also handle all the problems between you and your guests, between you and the travel agency, between you and your family. Although you are not a god, you should know that this is your duty, and you don't want to be eliminated by society. You have to climb the pole every day and wait to be electrocuted, or you will die if you don't touch the pole. Only by being very confident can you learn to be the first person to eat crabs.