Opinions and suggestions on pre-job internship training for tour guides

The first is to improve the tour guide training mechanism.

The first is to strengthen the training of reserve talents for tour guides. On the basis of planning, strive for the support of educational institutions, communicate with universities, and enrich the training mode of tour guides through planned training, order training, entrusted training and professional training, so as to form a strong group of tourism reserve talents. The second is to implement the "gold medal tour guide" training project. Establish mechanisms for the selection, training, use, management and encouragement of gold medal guides, strengthen the publicity of gold medal guides, and give play to their backbone and leading role. The third is to implement the "talent shortage" training project. Strengthen the absorption and training of professional tour guides needed for special tourism and special tourism. Pay attention to the training of different tour guides such as compound tour guides, small language tour guides and senior part-time tour guides. The fourth is to promote the "famous teachers into the classroom" project. Expand the platform of famous teachers in the province, build a library of famous teachers and increase the number of famous teachers; Make good use of the national platform and give full play to the role of famous teachers in tour guide training.

Second, reform the entry and exit mechanism of tour guides.

First, improve the entry threshold for tour guides and explore raising the requirements for tour guides' academic qualifications to junior college level. The second is to implement a special tour guide system. Introduce measures and implementation methods to encourage retired cadres, professional teachers, foreign language talents and other related experts to enter the tour guide team, and establish a team of specially invited tour guide experts. Third, establish an internship tour guide system. Students majoring in tourism and foreign languages should be examined and certified by the tourism authorities, and assist the tour guide service under the guidance of professional teachers according to the teaching plan, so as to alleviate the shortage of foreign language tour guides in Shandong Province. The fourth is to implement the honorary tour guide system. Actively attract professionals in gardens, landscapes, cultural relics and religions to engage in professional tour guides in specific scenic spots, and award honorary tour guides. The fifth is to improve the exit mechanism of tour guides, focusing on improving the annual review statistics and IC card scoring management system.

Thirdly, straighten out the tour guide training mechanism.

Travel agencies, tour guide service management centers and other institutions are the main body of on-the-job training for tour guides, so they should earnestly take responsibility and implement on-the-job training in their daily business and management; Tourism authorities at all levels should, according to the demand of the tourism market, take the training of tour guide qualification examination, annual special training of tour guides, tour guide grade examination training, tour guide training in scenic spots (spots), tour guide changing training in different places and training of outbound tour leaders as the starting point, increase the training of tour guide service skills, and promote the improvement of tour guide quality and skills. At the same time, do a good job in professional training of tour guides in various languages, scenic spots and cultural and scientific and educational venues, and constantly improve the skills and professional knowledge of tour guides; Tourism departments at all levels should focus on the establishment, inspection and supervision of the on-the-job training system, and insist on incorporating the on-the-job training of tour guides into the annual inspection of tour guides.

Fourth, establish a fair and transparent tour guide salary system and guarantee mechanism.

Establish a tour guide salary system with basic salary and tour guide service fee as the main body, supplemented by tour group subsidies, which truly embodies "multi-guidance and multi-reward, excellent guidance and high reward, and simultaneous guidance and reward", so that tour guides can follow rules and laws. Travel agencies and social tour guide service management institutions shall, in accordance with the relevant provisions of the state, sign legal labor contracts with tour guides, handle necessary social insurance and personal accident insurance, help solve practical difficulties in work and life, protect their legitimate rights and interests such as basic salary income and social security, and strive to improve the practice environment and working conditions of tour guides.