A woman lost her mobile phone while traveling in Spain and learned she was owed 220,000 yuan when she returned home.

Ms. Liu from Dalian had her iPhone stolen while traveling to Spain in April. After returning home, she discovered that tens of thousands of international roaming calls had been made on her phone abroad, and she was owed more than 220,000 yuan. Ms. Liu wonders why the phone is shut down in China if she owes so much money. China Telecom: During international roaming, it usually takes 7 days for the consumption bill to be issued. So, who will bear the arrears of 220,000?

Dalian citizen Ms. Liu has encountered trouble recently. In mid-to-late April, she lost her mobile phone while traveling abroad. However, when she returned to China to apply for a new phone card, she found that she owed more than 220,000 yuan in phone bills. She needed to first You can only get a new phone card after paying off the phone bill.

Ms. Liu was puzzled. In China, the machine would be shut down if there was only a small amount of arrears. How did this high amount of arrears occur?

The phone card fee details provided by Ms. Liu show that from 9:16 on April 18 to 5:43 on April 19, her telecommunications mobile phone number generated tens of thousands of international calls. There are more than 600 pages of roaming call records and printed details.

Ms. Liu said that her mobile phone was stolen while traveling to Barcelona, ??Spain on April 18. After discovering that her mobile phone was stolen, Ms. Liu immediately called China Telecom’s customer service number and proposed to handle the shutdown service. However, because Ms. Liu forgot her password, it was not until the afternoon of the next day, the 19th, that she processed the shutdown and account protection service.

After Ms. Liu returned to China on the 27th, she immediately went to the China Telecom business hall to handle the card replacement business. The staff at the business hall told her that her phone card had an arrears of more than 220,000 yuan. If she wanted to continue To use it, you need to pay off the arrears first.

Ms. Liu, a citizen of Dalian: Before going abroad, I had pre-deposited more than 1,000 yuan in phone bills, so I thought at that time that even if the phone was lost, after all the phone bills were used up, it would naturally shut down.

China Telecom: The phone bill should be borne by the user

Ms. Liu believes that although she lost her mobile phone, the cost has nothing to do with her and that criminals have exploited the communication operator's system. Loopholes will result in high arrears. But the customer service staff at the business hall said that Ms. Liu would have to bear the huge phone bill personally.

Ms. Liu said that she has used this phone card for 15 years, but now she can no longer use it, which has a great impact on her work and life. And because the mobile phone number is a real-name one, she is also worried that it will affect her credit. So why is there such a huge arrears?

China Telecom 10000 customer service staff: When you are roaming internationally, the bill will not be generated immediately. There will be a recognition period. You are using the network of the corresponding country, and the bill will be based on the network standard of the other country. After your data is sent to China, your bill will be processed. Generally, the consumption bill will not appear until 7 days later.

Currently, the telecommunications company Fang Tian has reopened her mobile phone, but this There is no final reply yet on how to deal with a high amount of arrears.

Legal experts: Telecommunications companies may be held responsible for losses exceeding the credit limit

In fact, this is not the first time that mobile phones have been lost abroad and resulted in sky-high bill payments. In June last year Ms. Cai also lost her mobile phone in Barcelona, ??Spain. After returning to China, she was told that she was owed 230,000 yuan. So, can such arrears be avoided? Who is responsible for the arrears?

Lawyer Yue Qishan said: First of all, the user failed to take care of the mobile phone, so he must bear the responsibility for the losses caused by losing the mobile phone. The consumption of mobile phones within the overdraft limit should be borne by the user.

However, the amount that exceeds the limit depends on the reasons for this part of the expenses. Article 33 of the Telecommunications Regulations clearly stipulates that when abnormally large phone bills occur, telecommunications business operators shall notify users as quickly as possible and take corresponding measures once discovered. Therefore, it depends on when the telecom company discovers the abnormal call charges. If it fails to take measures after discovering the abnormal call charges, the telecom company should bear the corresponding responsibility for the call charges that exceed the limit.

In addition, the Consumer Rights Protection Law stipulates that consumers have the right to know. In this case, the user deposited 1,000 yuan and knew that there is an overdraft limit of 200 yuan, so it should be understood that the maximum loss is 1,200 yuan. Telecom companies explained that the reason for the huge losses is that the settlement cycle for overseas consumption is relatively long. So have users been informed about the long overseas settlement cycle? How long is it? How is it settled? Telecommunications companies are obliged to inform. If the telecommunications company fails to inform the user and causes losses based on wrong understanding, the telecommunications company may be held liable.