Commitment letter of good faith management of travel agency

With the gradual development of society, the scope of application of the letter of commitment is more and more extensive. The letter of commitment consists of six parts: title, introduction, text, conclusion, signature and date. You didn't even know when you wrote the letter of commitment? The following is a sample of the letter of commitment for the integrity management of travel agencies that I have compiled for you, for reference only. Let's have a look.

Letter of Commitment on Honesty Management of Travel Agency 1 In order to implement the relevant requirements of the National Tourism Administration on honesty management, actively respond to the action plan to improve the service of Suzhou Travel Agency advocated by Suzhou Tourism Bureau, strive to build the brand of "Quality Suzhou, Sunshine Tourism", promote Suzhou to create a national global tourism demonstration zone and create a unique international cultural tourist attraction, this travel agency solemnly promises:

First, honest and trustworthy, law-abiding business.

Strictly fulfill the legal obligations of tourism enterprises and consciously safeguard the legitimate rights and interests of tourists. Actively follow the trading principles of voluntariness, equality, fairness, honesty and credit, and do not engage in malpractice or seek ill-gotten gains. The agency implements an internal credit evaluation mechanism and implements the requirements of credit services in all aspects of tourism services. Stop organizing tourists to participate in pornography, gambling, drugs and other illegal activities in tourism activities.

Second, true propaganda and correct guidance.

Promote tourism products and services objectively, comprehensively and truly, and do not make false or misleading propaganda. The information disclosed is sufficient and informative, which can guide tourists to make rational choices.

Third, quality service, refusing to violate the rules.

Provide tourists with high-quality tourist routes at reasonable prices, and resolutely do not use "black clubs", "black shops", "black cars" and "black guides", and do not cooperate with unqualified suppliers.

Fourth, reasonable pricing, clearly marked.

In business activities, the price is clearly marked and the actual price is clearly marked. Resolutely resist "unreasonable low-cost travel" and illegal acts such as inducement, deception, coercion or disguised coercion. Let tourists clearly understand the tour, and do not organize tourists to participate in self-funded projects and shopping projects other than those agreed in the contract.

Five, standardize the contract, fair trade

Take the initiative to use the model text of travel contract. Fair trade and orderly competition shall not disrupt the order of the tourism market and damage the legitimate rights and interests of tourists by unfair business practices. Arrange the travel itinerary, accommodation standards, travel items and provide other travel services in strict accordance with the travel contract to ensure the service quality.

Sixth, resolve disputes in a timely and fair manner.

Set full-time staff to listen carefully to tourists' opinions and suggestions, handle tourism complaints in time, make written records, and establish a tourism complaint file management system. Take the initiative to take responsibility and make a reasonable and legal decision on handling tourist complaints in accordance with the law and regulations with a positive attitude. For major tourism complaints, the main person in charge will personally handle them and report to the local tourism administration department. Publish the complaint telephone number, solve the consumer dispute fairly and meet the reasonable requirements of tourists.

Seven, standardize services, build a brand.

Provide tourists with high-quality, caring and trustworthy tourism products and services, establish the good reputation of tourism operators and employees, and shape excellent brands. Effectively control the itinerary of the tourism team, and according to the different stages of the tourism team, use telephone tracking inspection, quality feedback form, individual interview and other methods to understand the satisfaction of tourists, find problems and solve them in time.

Eight, established in accordance with the law, strict branches.

Take full responsibility for branches and service outlets, and guide and supervise the whole process. If the branches and service outlets violate laws and regulations, the institution is willing to initiate the internal control mechanism and suspend or close the illegal branches or service outlets as appropriate.

This unit is willing to accept the supervision of tourists, all walks of life, industry associations and administrative departments. If there are problems such as "unreasonable low-cost travel" in violation of the promise, they are willing to accept the top punishment from the regulatory authorities and give double indemnity to tourists whose interests are damaged.

Commitment Letter of Honest Operation of Travel Agency 2 * * In order to build a healthy and harmonious tourism market environment in Hebi City, adhere to honest operation, create quality service and strive to be an honest travel agency, our agency solemnly made the commitments of "seven musts" and "seven noes":

First, the "seven essentials" of travel agency's honest management service

1. We must strictly abide by national laws and regulations, persist in operating according to law, properly handle complaints from tourists in a timely manner, and safeguard the legitimate rights and interests of tourists.

2. Travel agencies shall implement an appointment system for their employees to engage in travel agency business, strengthen the management of travel agency salesrooms and employees, and be responsible for their business behavior.

3. Sign labor contracts with travel agency employees, pay employees' wages and allowances on time, and shall not deduct the labor remuneration that employees should enjoy.

4. In the process of tourist reception service, we should choose a reputable ground travel agency to sign a contract with the coach company to standardize the service process.

5, to provide tourists with quality and value of tourism products, truly introduce product information, do not deceive guests.

6. It is necessary to use standardized tourism text contracts, clarify matters such as prices and service standards, abide by contracts, fulfill service commitments, and consciously safeguard the order of the tourism market.

7. Strengthen production safety management, implement safety responsibility system, and insure travel agency liability insurance to ensure the personal and property safety of tourists.

Two, the travel agency integrity management service "seven noes"

1, do not operate beyond the scope, do not illegally transfer or transfer the travel agency business license in disguise, and do not engage in affiliated contracting.

2. Do not use vehicles that do not have tourism business qualifications and personnel without tourist guide cards or tourist guide cards to receive tourists.

3, do not engage in "zero tour fee", "negative tour fee" and other unfair competition below the cost price.

4. Do not violate the contract, do not lower the service standard, and do not organize to participate in self-funded projects and shopping projects outside the contract.

5. Do not publish false travel information and advertisements, mislead tourists with vague language, and cheat customers.

6. Do not intentionally default on tour fees, and do not infringe on the interests of tourists.

7. It is forbidden to introduce and provide tourists with content that harms national interests and national dignity and contains ethnic, racial, religious, gender discrimination or obscenity, superstition, gambling and prohibited by laws and regulations.

Commitment unit: (seal)

Legal person/person in charge: (signature)

Commitment letter for honest operation of travel agencies III In order to establish a good atmosphere of legal operation, fair competition and honest hospitality in the travel agency industry in the city, continuously improve the service quality of the newspaper industry, standardize the order of the tourism market, better protect the legitimate rights and interests of tourism consumers, establish a good image of xx travel agency industry, advocate legal and fair competition among travel agencies, implement industry self-discipline and accept social supervision, we hereby make the following commitments:

First, be honest and trustworthy and put an end to fraud.

Adhere to the principles of honesty and trustworthiness, plain code and real price, fairness and legality, put an end to all kinds of fraud, carry forward the moral fashion of running by virtue, and create a market environment for honest tourism.

Second, the advertisement is true and the price is reasonable.

The tourist routes, items, time and other contents are clear, and the price is true and reasonable. Do not make or publish false advertisements, deceive and mislead tourists, enhance the transparency of advertisements, let tourists clearly understand their consumption, and issue formal invoices for tourists.

Third, abide by the contract and understand consumption.

Regardless of the individual or the team, resolutely implement the unified national standard contract text. Fill in the contract with comprehensive and clear contents and clear service standards, and establish a good corporate image of valuing contracts and keeping promises.

Fourth, standardize services and fulfill contracts.

Strictly fulfill the contract requirements, do not change, cancel, reduce or increase the service items without authorization, and do not lower the service standards casually. Respect the voluntary principle of tourists, do not coerce or induce to increase shopping and self-funded projects, and remind tourists to prevent being deceived.

Verb (abbreviation of verb) treats guests in a civilized way and abides by the law.

Actively provide and guide tourists to carry out tourism consumption activities that are beneficial to physical and mental health and conform to socialist spiritual civilization, do not introduce or provide projects that are explicitly prohibited by the state to tourists, do not organize and induce tourists to set foot in pornographic and unhealthy places, help tourists enhance their self-protection awareness, and guide healthy, civilized and mature tourism consumption.

Six, love their jobs, establish an image.

Advocate professionalism, be skilled in tour guide business, and be enthusiastic and sincere in hospitality. Civilized language, beautiful explanation and thoughtful service. We should do our duty, remind tourists at any time, prevent all kinds of accidents, put an end to accepting kickbacks without permission, actively establish the image of excellent tour guides, and resolutely put an end to illegal acts of hiring unlicensed tour guides.

Seven, quality service, brand building

Provide beautiful, safe and high-quality environment and services for tourists, earnestly solicit feedback from tourists and continuously improve the service level. Treat tourists' complaints seriously and responsibly, and actively cooperate with relevant departments to properly handle them.

Eight, strengthen self-discipline and maintain order.

Adhere to law-abiding business, strengthen industry self-discipline, conduct business in strict accordance with the approved business scope, and do not set up tourism branches, business departments or offices without permission. Never engage in zero or negative tour fee business, oppose fraudulent acts such as taking funds, defaulting on accounts and evading debts, and maintain the order of the tourism market.

Nine, cooperative management, honesty and trustworthiness

In the course of operation, we will seriously sign perfect cooperative operation contracts with legally qualified travel agencies and local travel agencies, which clearly define the rights, business and liability for breach of contract of both parties, so as to achieve cooperative operation, high-quality service, honesty and trustworthiness.

10. Prohibition and obedience to supervision.

Resolutely implement the relevant laws and regulations of the state, province and city, order it to be prohibited, unconditionally obey the industry supervision of xx Tourism Bureau, and do everything according to the command.

Commitment unit:

Legal representative:

Commitment time: