What are the ways to resolve travel disputes?

The tourism quality supervision department reminds that there are five rights protection methods to choose from:

1. Negotiate and reconcile with tourism operators,

2. Request the consumer association Mediation,

3. Complain to the relevant administrative department,

4. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator,

5. Complain to the people A lawsuit was filed in court.

Specifically, when tourists encounter travel disputes, they should pay attention to the following aspects:

1. If you encounter a travel dispute during the trip, you can first contact the entire tour company to resolve the dispute. Communicate frequently with the tour guide, tour leader or local tour guide. If the problem cannot be solved, contact the tour operator again and ask for proper handling. You should promptly reflect your opinions and suggestions to them and listen to the travel agency's reply before making a decision. If the travel agency refuses to accept the opinion, it should pay attention to collecting evidence, and then negotiate with the travel agency or complain to the relevant departments or resolve it through legal channels after the trip is completed. If objective conditions permit, you can also ask the travel agency for remedial measures on the spot, accept the travel agency's reasonable remedial measures, and continue to complete the journey.

2. After returning, if tourists think that there are quality problems with the travel agency’s services, they can choose the above five rights protection methods to resolve the dispute.

If you need to complain to the municipal tourism management department, the complainant should submit a compensation request and relevant evidence in a timely manner. When writing a request for compensation, pay attention to the following points:

1. Objectively and truly state the content of the incident to be complained. The events described should be as specific and detailed as possible.

2. The evidence provided is true and valid.

Evidence refers to:

① Relevant agreements and agreements signed with travel agencies, mainly including travel contracts, travel itineraries, travel invoices and various valid certificates signed with travel agencies or Material.

②Factual evidence of infringement of rights and interests during tourism, that is, the most powerful evidence provided by tourists to prove that the services provided by the travel agency are inconsistent with the contract provisions or original commitments, such as vehicle and ship tickets, tickets, shopping invoices , certification from the reception unit, and relevant physical evidence, audio and video materials and other valid written materials.

3. The claims and claims for compensation are legal and reasonable. For complaints filed by tourists, the tourism management department mainly determines the liability and amount of compensation of travel agencies based on the "Interim Standards for Compensation of Quality Guarantee for Travel Agencies" issued by the National Tourism Administration. Therefore, when determining the amount of compensation, tourists must use the liability for breach of contract agreed in the contract between the two parties. The main basis is the relevant regulations of the management department.

To resolve travel disputes in a timely manner, there must be reasonable complaint requests and conclusive evidence, so that you can get twice the result with half the effort.