7 model essays on the summary template of travel agency work

Model essay on the summary template of travel agency work 1

Throughout the whole year of XX, the enterprise has basically completed the initial construction work in the cultivation period, and successfully completed the preparatory work in early March according to the application procedures of tourism enterprises; In the first half of the year, under the guidance and care of leaders at all levels of the Municipal Tourism Bureau, the rules and regulations of enterprises, job responsibilities, work processes and emergency plans for tourism enterprises were further standardized, so that the internal and external environment of enterprises was greatly improved and improved, enabling enterprises to standardize their legal operations.

At the beginning of the establishment of the enterprise in XX, the strategic goal of enterprise development has been clearly put forward, that is, the real tourism culture dissemination should be regarded as the goal of enterprise development, so as to change the wrong concept of human trafficking in the public mind of tourism enterprises. In the design of tourism products, the appeal of corporate culture is fully reflected, that is, ease, convenience, comfort and quality; Make tourism activities truly become the pioneers of people's quality of life, and tourism services truly become the pioneers of the service industry. According to this strategic goal, the enterprise strictly controls the employees' entry in terms of team building based on the principle of "Que Ning should not be rotten", which fundamentally ensures the first level of tourism service quality. At the same time, it actively studies modern management concepts, takes enterprise training as the focus of work throughout the year, and conducts corporate culture training, service concept training, tourism business training, policies and regulations training, and safety awareness training every week, so that every employee can root the service awareness, law-abiding operation, orderly competition and safety awareness in their hearts, thus contributing to tourism.

Thirdly, in order to effectively supervise and test the quality of tourism service, the enterprise has formulated a series of standards of tourism service quality in combination with its own business practice and with reference to the relevant policies and regulations on service standards of tourism enterprises, including the reception standards for door-to-door guests, the reception standards for telephone consultation services and the express standards for contract signing; The quality return visit system, the civilized service standard for tour guides, and the convention on civilized tourists, etc., supervise the quality of tourism services from all aspects, strengthen effective communication with tourists, and promote the concept of civilized tourism everywhere, so that the improvement of tourism service quality becomes one party's obligation to both parties' rights. Turning passivity into initiative,

Fourthly, in order to ensure the safety of tourism, the enterprise has formulated the post safety responsibility and defined the person in charge of the safety responsibility, which is to actively advise tourists to buy personal accident insurance when signing the travel contract, and at the same time, the enterprise has handled the travel agency liability insurance. According to the provisions of the safety responsibility system, every team or individual has adopted the whole-process safety and quality tracking system and the daily service quality feedback system, so as to supervise the travel safety and quality at any time as far as possible.

Fifth, develop the local tourism reception business steadily, so that the good tourism resources of XX can be displayed, the profound tourism culture of XX can be spread, and more foreign tourists like XX, and come to XX more often, which is XX Brigade (! ) The tourism economy has developed vigorously. For this reason, our agency actively went out of the house to promote sales outside the province for many times, and closely contacted local tourism enterprises to organize tourists to visit our city.

from the establishment of the cooperative in March of XX to the end of December of XX, although the reception goal has not been completed in a short period of nine months, after a year of hard work, the enterprise has successfully passed the initial cultivation period. With the approach of XX, the enterprise will smoothly lead into the growth period. With the further improvement of the enterprise system and the further scientific standardization of service standards, along with the continuous improvement of the visibility and reputation of the enterprise, With better and better services, enterprises will launch diversified and personalized products to keep abreast of the times, meet the needs of tourists, achieve the development goals of enterprises, and become pioneers of high-quality tourism service quality and modern tourism enterprises.

Model essay on the summary template of travel agency work 2

With the strong support of the government, outstanding achievements have been made in all the work, which has made due contributions to Jinhua's tourism industry and the economic development of group companies. At the end of the year and the beginning of the year, we summarized the work of Sanfeng International Travel Service in the past year, summed up the experience and lessons, and laid a good foundation for the work of Sanfeng International Travel Service in 2xx:

First, strengthen the service consciousness and improve the service quality

In order to improve the overall service level of Sanfeng International Travel Service, at the beginning of the year, we organized and participated in the talent exchange meeting of Hangzhou Tourism College, at which we recruited a group of tourism majors to enrich the travel service, which greatly improved the reception strength of the travel service. In April, all the staff of Sanfeng International Travel Service practiced their skills in accordance with the relevant regulations on the service quality of travel agencies, and successively organized training on the professional ethics of tourism employees, the code of employee civilization, the knowledge of tourism business, and the Japanese-puppet fortifications in Beishan, and hired professors from the Tourism Department of Hangzhou Tourism College and leaders of the Tourism Bureau to train the historical knowledge and tour guide skills for Jinhua interpreters, which greatly enhanced Jinhua's explanation strength and made preparations for the arrival of the tourist season. During the tourist season, due to the shortage of lecturers and the large number of tourists in Jinhua Shuanglong, the lecturers worked very hard, but their professionalism was commendable. Their explanation service and related services were well received by tourists and urban leaders, and they also made some contributions to ensuring the source of tourists for Shuanglong. At the same time, as a window of Jinhua, Jinhua Shuanglong shows the enthusiasm and simplicity of Jinhua people and establishes a good external image for Jinhua Sanfeng International Travel Service.

second, actively carry out internal connection and external connection, and make friends.

in 2xx, in order to expand the tourist market, tap the potential of tourism development, and actively cooperate with the work of two-level tourism management in urban areas, Sanfeng International Travel Service sent travel agency managers to study abroad for many times at the company's expense. Learn advanced experience of tourism management at home and abroad. In July, the travel agency participated in the tourism promotion conference held by the city, printed and distributed nearly 1, copies of tourism publicity materials, and sent people to participate in the domestic tourism fair held in Guangzhou in October, learning the successful experience of some famous domestic travel agencies, and at the same time expanding the external influence of our travel agency, establishing a good social image of Sanfeng International Travel Agency, and making extensive friends with people in the tourism industry, laying a solid foundation for the better development of travel agencies. In terms of internal connection, we actively cooperated with other local travel agencies to launch characteristic tours of patriotic bases, and promoted our scenic spots through peers, which increased tourism revenue and laid the foundation for better development of tourism.

Third, establish and improve various rules and regulations, and do a good job in the construction of tour guides

According to the company's deployment, the travel agency team was adjusted at the beginning of this year. According to the specific situation that the travel agency has few staff and heavy tasks, the newly appointed team adopted and improved rules and regulations to make up for the shortcomings, established the post responsibility system for interpreters and the training system for interpreters, and hired teachers from the Department of Tourism and Geography of XX College to provide professional guidance at the beginning of this year, enriching the strength of the travel agency from both software and hardware. Through training and actual reception, these staff have greatly improved the overall reception level of travel agencies. There were no complaints about tourism throughout the year. At the same time, it also strengthens the cultivation of other qualities of tour guides, such as the psychological quality, temperament and talent in case of emergency. The full-time tour guides of our travel agency have been well received by tourists at home and abroad, laying a solid foundation for the steady development of travel agencies.

Fourth, the upper and lower levels United as one, and successfully completed the reception work of the Japanese Jinhua fortress site.

The reception of the site of the Japanese Jinhua Fortress is an important part of the work of travel agencies. In view of Jinhua tourism fever, the number of tourists who come to visit is on the rise year by year and the requirements of tourists are getting higher and higher. In 2xx, the travel agency strengthened the development and management of the Japanese Jinhua fortress site, added necessary service facilities, expanded the scenic spot, developed many ruins sites, exhibited and repaired the circular road for more than 2xx meters, and also conducted key training for the explanation staff. The management staff of the office were transferred to strengthen the management of the scenic spot. According to the management requirements of the higher authorities, targeted training was given to the management staff, interpretation staff and security staff from all aspects, which made the management of the scenic spot more standardized. During many receptions and explanations, it was praised by friends at home and abroad and leaders of relevant departments for many times, which improved the reputation of Jinhua as a tourist city. Under the condition of developing tourism and expanding our reputation, we pay more attention to social benefits, and receive local leaders, local working committees, women's federations, primary and secondary school students' teams and army officers and soldiers many times for free within one year, providing a base for patriotic education for relevant departments. It ensured the daily reception work of the Japanese Army's Jinhua Fortress Site, and provided an educational base for the "Jinhua Year" and "September 18th" activities in 2xx, and made contributions. By the end of the year, the Japanese Army's Jinhua Fortress Site had received more than 8, domestic and foreign tourists, and the scenic spot earned more than 8, yuan.

Model essay on the summary template of travel agency work 3

Over the past year, XX travel agency has made great progress in business development, corporate image and other aspects with the care and support of the higher authorities and the concerted efforts of all employees of our company. Specifically, there are the following aspects:

First, establish a brand and strive to shape corporate culture and corporate image

2xx is the second anniversary of the establishment of XX Travel Agency, and we will build the corporate image of "XX Tourism" from a high starting point. First of all, invest money to decorate the office space of the travel agency, consolidate the favorable geographical location, replace the big-image billboards, use newspapers and so on for publicity, and advocate the theme of "XX travels all over China". In the management of the company, establish and improve a set of rules and regulations, business operation procedures, and fine service standards, so that customers and employees can be refreshed and fully understand XX travel, thus accepting XX travel agency, and finally choosing XX travel agency, so that popularity and performance will follow.

second, people-oriented, and strive to cultivate team spirit

The competition of enterprises is finally the competition of talents. If you want to cultivate and retain talents, you must be people-oriented and form your own corporate culture. We insist on training our own talent team. Facing the staff of most graduates, we make great efforts to publicize corporate culture, train business knowledge and assess business ability, which is closely linked with income. As long as we improve our business level and service quality through systematic formal training, we will be an excellent employee and have a sense of belonging to the enterprise. At the same time, we strive to cultivate team spirit and form cohesion. We create a harmonious atmosphere, learn from each other and help each other in our daily work. If there are difficulties, everyone will overcome them together and often organize some collective activities to form a very rare team spirit. This year, we specially organized training in tour guide, planning and safety. This year, the general manager organized five inspection trips and stepped on the line. It plays a positive role in cultivating the working atmosphere and the spirit of unity and mutual assistance of our employees.

third, strive to expand business and establish quality services.

as an intermediate industry, tourism plays a strong role in promoting the economy. The business of travel agencies is divided into two main businesses: ground connection and group tour. For travel agencies, the profit of ground connection business is very low, and the economic benefit is poor. Many travel agencies are unwilling to do it, or even give up, and all of them are developing in group business. However, our company takes the promotion of tourism in our county as its responsibility, and puts in manpower and material resources to do a good job in ground connection business and strive to become bigger and stronger. First, it can expand brand awareness to drive group business; First, it can really contribute to the tourism in our county. In the past year, the number of people who received the reception was nearly one thousand.

fourth, establish a new trend in the industry and lead the new trend of tourism.

at present, there are more than a dozen travel agencies in our county. Everyone relies on group business to support, and the competition is extremely cruel. There have been many cases of unfair competition. Gifts, relationships, low quality and low price to grab business. It has caused a very bad influence. Facing this situation, our company strengthened internal management, paid close attention to quality, from tour guide training, to planning and stepping on the line, to professional ethics training for salesmen, made a good pass, did not do business with low quality and low price, and turned into relying on brands, services and innovation to attract customers and launch new lines, which were welcomed by customers and achieved good economic benefits. Introduce high-quality products to attract customers and strengthen communication and return visits with customers.

but our company is still young, and some aspects are not perfect. Facing the future, we are full of confidence and passion; Our goal is to be a first-class tourism brand, and our goal is to really let consumers enjoy satisfactory travel services.

model essay 4 on the summary template of travel agency work

This year is a year of growth and expansion for the "young" XX Travel Agency Co., Ltd., and it is also a year of meeting challenges, pressing ourselves and exploring new topics in tourism. Looking back on the past year, with the correct leadership of XX Tourism Bureau and Chancheng Tourism Bureau, the cordial care and full support of relevant departments and departments, and the hard work of all employees, we have achieved certain operating results.

First, the internal reform has been thoroughly remoulded, and the team building has achieved remarkable results

If an enterprise does not have a staff with high quality and excellent business ability, it is difficult to achieve any advanced management, let alone develop and expand. In 2xx, the internal reform of XX Travel Agency Co., Ltd. was fruitful. Our company takes the specialized tourism school as the fresh blood, and social outstanding senior tourism practitioners as the backbone. In just one year, our company has grown from scratch to more than 1 cadres and workers, which has made the enterprise step into a rapid development track.

2. Seize the share of XX tourism market

In 2xx, the domestic tourism revenue of our company reached: ***. yuan. Organized XX tourists to travel 119,529 times. Da li, Lecong and Lishui were added, and the number of outlets increased to 1 in just half a year, covering five districts of XX.

third, the company has won numerous awards, and its tours in the province have made great achievements.

Our company was awarded the title of XX Welcome Foreign Brand Travel Agency by the media such as the Pearl River Times. And at the initiative of the Tourism Bureau, various special rural tours are launched every month, with a total of over 1, people traveling in groups throughout the year. On November 19th, 2xx, we cooperated with XX Daily Travel Club and other units to successfully organize the "XX Tour with 1, people" with XX Brigade and XX Brigade.

Looking back on the past year, we have made some achievements. Every development and progress is inseparable from the care and guidance of relevant leaders of tourism bureaus at all levels and the active efforts of all staff. However, we know that there are still many shortcomings in our work and there is still a gap from the requirements of tourists. In the new year, facing new challenges and tests, we will: drive tourism with culture, build brands with service, win the market with quality, take the company's tenet of innovation as the guide, take professional concentration and expert quality as the work guideline, cheer up, go all out, keep pace with the times, blaze new trails, make great efforts with high fighting spirit and full enthusiasm, and work hard to achieve a new high in the performance of XX Nanhu Travel Agency Co., Ltd.

Model essay on the summary template of travel agency work 5

The work of "tour guide" has brought me a lot of happiness, but it also lets me know that "tour guide" is not a simple job, which is significantly different from other occupations, that is, you must be close to guests.