An essay on "Travel Etiquette"

1. The front door is the top. When using "opposite" seating, the seat facing the door is usually the upper seat and should be given to the guests; the seat facing away from the door is the lower seat, and the host should sit here. 2. Right is up. The standard practice for "side-by-side" seating is for the guest and host to sit side by side facing the main entrance. At this time, with the right side facing up, the guests should be seated; with the left side facing down, the host should sit down. 3. The center is the top. If there are few guests and there are many people from the host party participating in the meeting, it is often possible for the host party's personnel to sit on both sides or around the guests in a certain way, while the guests are asked to sit in the center, presenting a "stars holding the moon" ” state. 4. Focus on distance. The reason is very simple: those who are closer to the door are more likely to be disturbed, and those who are farther away from the door are less disturbed. 5. The best seat is the best. A couch is better than a sofa, a sofa is better than a chair, a chair is better than a stool, a higher seat is better than a lower one, and a wide and comfortable seat is better than a small and uncomfortable seat. 6. Freedom comes first. Sometimes, the guest chooses his own seat and is already seated before the host gives up his seat. At this time, the host should let things take their own course. When a guest comes to visit, the host must behave in a proper manner. Special waiting: In order to prevent guests from being rejected when they visit, the relevant personnel responsible for entertaining the other party must arrive at the location agreed upon by both parties at least 10 minutes in advance. When necessary, guests should be greeted outside the main entrance of the agreed location. Stand up to greet someone; offer hospitality to someone else: First, give up your seat to someone else. The second is to store clothes and hats on behalf of others. The third is to pour tea and water. When serving drinks to guests, you must also pay attention to cleanliness and hygiene to ensure the supply. The fourth is to help each other diligently. Be serious and focused. When talking with guests, be sure to listen carefully and concentrate, and do not be multitasking and answer questions other than what is asked. Doing that will definitely offend others. Never get busy with other things while entertaining guests. For example, making phone calls, sending faxes, reviewing documents, looking for materials, or talking to other colleagues, etc. If you have to leave temporarily or take a call, don't forget to apologize to the guest in advance. It is best not to receive people from different places at the same time at the same place. If you encounter this situation, you can receive them in a "first come, first served" order, or you can arrange for other personnel to receive them separately. Warm retention: Under normal circumstances, regardless of whether the specific length of the meeting between the guest and host has been agreed upon, the guest's farewell must be made first by the other party. It is extremely impolite for the host to offer to see guests off first, or to use his or her actions or expressions to hint that he or she is disgusted with guests. When a guest bids farewell, the host should usually warmly retain him or her. You can tell the other person that you are not busy, or ask the other person to "sit for a while." If the guest insists on leaving, the host can get up and see him off after the guest gets up first.

Transportation. The so-called traffic etiquette here refers to the etiquette norms that the reception party needs to abide by when arranging, preparing, and selecting vehicles, ships, and airplanes for guests to use during formal official reception activities. 1. The fees must not exceed the standard. When arranging, preparing, and choosing transportation for guests, you must not only be comfortable, but also pay attention to thrift. 2. Grades shall not violate regulations. 3. Operation should not be faked. Schedule: When arranging, preparing, and selecting transportation for guests, you must give priority to the other party's schedule. Convenience and comfort: If possible, when arranging, preparing, and selecting transportation for guests, priority should be given to those with excellent comprehensive indicators, high comfort, good service quality, and good social reputation. Smooth and fast: Generally speaking, guests should choose transportation that is fast and direct to their destination. It is best not to let guests set off in the early morning or midnight, and do not let them arrive at their destination at night. Dedicated person responsible: should be good at communication and adaptable. Because in a series of specific tasks such as dispatching cars, booking tickets, purchasing tickets, changing tickets or confirming, etc., if you don't have such qualities. This is often difficult to do. Safety first: 1. Establish safety awareness; 2. Take safety measures; 3. Comply with safety regulations. Arrange seats: When arranging or choosing specific seats for guests on the vehicle they are taking, there are three general guiding principles: first, they must comply with conventions, second, they must act according to their ability, and third, they must be at the convenience of the guests. Seats in cars: In cars, the rule of thumb is that the right seat is higher than the left seat, and the back seat is higher than the front seat. Taking a double-row five-seater car that is currently the most commonly used in domestic official receptions as an example, the order of seating in the car should be: right seat in the rear row, left seat in the rear row, middle seat in the rear row, Front passenger seat. In official activities, the front passenger seat in a car is often called the "attendant's seat". By convention, this seat should be occupied by secretaries, translators, guards or assistants, and it is not appropriate to invite guests to sit here. Only when the host is driving the car himself, is it etiquette for the guest to sit on an equal footing with the host in the passenger seat. Under normal circumstances, the middle rear seat of a two-row five-seater car is pinched from left to right, making it uncomfortable to sit there, so it is not appropriate to invite guests to sit there. In buses, the general rule of seat hierarchy is: the front seat is higher than the back seat, and the right seat is higher than the left seat; the closer to the front door, the higher the seat is. In some buses, seats are arranged on both sides of the aisle. When encountering this special situation, the side facing the car door should generally be the upper seat, and the other side facing away from the door should be the lower seat. On trains, the seating arrangement is usually as follows: the closer the car is to the locomotive, the higher its ranking. The closer the box, berth or seat is to the middle of the carriage, the higher its ranking.

The side facing the direction of the train is the upper position, and the other side facing away from the direction of the train is the lower position. For sleepers, the lower berth is higher than the middle berth, and the middle berth is higher than the upper berth. In the same row of seats, the person facing the window is the upper seat, and the person facing the aisle is the lower seat. In the same row of seats, the right seat is higher than the left seat. When guests take transportation, reception staff must take the initiative to provide enthusiastic help and thoughtful care to each other. 1. Contact and make reservations on your behalf; 2. Deliver and collect luggage; 3. Escort up and down; 4. Provide food and medicine.

Accommodation. Accommodation arrangements for official receptions should be made according to the identity, number, gender, age, physical condition, living habits and work needs of the guests. Hotel selection should be based on the reception budget, the hotel's actual reception capacity, reputation and service quality, surrounding environment, and transportation. Taking into account factors such as conditions and safety conditions, basic daily needs such as air conditioning, hot water, bathrooms, telephones, televisions, entertainment, shopping, office and conference facilities must meet the requirements. Reception staff should make guests feel "at home", be considerate and considerate, but should not interfere with the other person's private life, limit the other person's personal freedom, and not affect the other person's rest.

Gifts. The choice of gifts should highlight commemoration and pay attention to "the etiquette is light but the affection is heavy". It is not advisable to give too expensive gifts, otherwise it will be suspected of giving or accepting bribes. It should also reflect national and local characteristics, be targeted, and vary from person to person and situation to try to make the gifts popular with guests. It is necessary to avoid taboos in variety, color, pattern, shape, quantity, and packaging. It is forbidden to give cash, Securities, natural jewelry, precious jewelry, medicines, nutritional products, advertising and promotional items, items that are likely to misunderstand the opposite sex, items involving state secrets and business secrets, and immoral items.

Farewell. Farewell refers to usually walking with the guest for a certain distance out of politeness when the guest leaves, or going to the place where the guest returns from the journey to say goodbye. And watched the other person leave. The most common forms of farewell include saying goodbye, saying goodbye, farewell, seeing off, etc. Saying goodbye refers to breaking up with the person you are dating. According to convention, the guest should be the first to say goodbye. If the host says goodbye to the guest first, it will inevitably give people the feeling of being disgusted with the guest and chasing away the guest, so it is generally not appropriate. When saying goodbye, guests often say: "Goodbye," and "See you later." At this time, the host will usually say: "Have a safe journey" and "Have a safe journey." Sometimes, the host and guest will say "goodbye" to each other, tell each other to "take care of themselves", or entrust the other party to ask about the well-being of their colleagues and family members. When saying goodbye, special attention should be paid to the following four links. First, it should be retained. Second, you should stand up and stay behind. Third, we should reach behind. Fourth, we should give each other a ride. Farewell, also known as farewell before departure. When saying goodbye to guests, firstly, the host should be at the convenience of the guests, and secondly, pay attention to informing the guests in advance. The best place to say goodbye is a temporary stay for guests. You can also say goodbye to your guests in the reception room or VIP room of the reception party, or at a banquet specially held for the guests' farewell. The main personnel participating in the farewell should be those with roughly similar identities and positions as the host and guest, and staff from the corresponding departments. Reception staff, etc. The main content of the farewell words is: first, to express farewell, second, to listen to the guests' opinions or suggestions, third, to understand whether the guests need help, and fourth, to give commemorative gifts to the guests. Farewell, also known as farewell trip. What it refers to is that before the guests leave, the host party holds a banquet specifically for the other party to say goodbye solemnly. A special banquet held for farewell is usually called a farewell banquet. Before guests leave, holding a farewell banquet for each other not only appears warm and grand in form, but also often makes the other party feel valued, thereby deepening the mutual understanding between the guest and host. Farewell, here specifically refers to when the host leaves the local area for important guests who are visiting from a different place, and specially appoints a special person to go to the place where the guest departs and returns, to say goodbye to the guest cordially, and to watch the guest gradually leave. The objects that need to be arranged to see off during the reception mainly include: officially visiting foreign dignitaries, important guests from afar, heads of closely related collaborating units, relevant personnel of important collaborating units, and elderly and infirm visitors. When guests ask the host to see them off, the guest's request can generally be accommodated. When considering the specific time to send off guests, it is important to take into account the following two points at the same time: first, do not delay the guest's schedule, and second, do not interfere with the guest's plans. The conventional place for a formal send-off for guests should usually be the point of departure for return. For example, airports, terminals, train stations, long-distance bus stations, etc. If the guest will take special transportation directly when returning from his or her temporary stay, the guest's temporary stay can also be used as the farewell location, such as a hotel, restaurant, hostel, guest house, etc., to hold the farewell ceremony. In the case of a ceremony, the farewell location often needs to be a square, hall, etc. suitable for holding the ceremony. When sending off guests, there are a series of specific etiquette requirements for the farewell personnel. The first is to have cordial conversations with guests. The second is to shake hands with the guests and say goodbye. The third is to wave to the guests. Fourth, you can only leave after the other person leaves.

Accompanying. Accompaniment should be done according to specifications and from beginning to end. We must first understand the overall situation of the guests, clarify the reception plan, be familiar with the whole process, and pay attention to the connection of each link.

During the visit, the number of designated escorts cannot be too many, and they are not allowed to change people or leave without saying goodbye. Be sure to answer all guests' questions, but don't make promises beyond your authority. The escort should make publicity and introductions to the guests in a timely manner, pay attention to the time rhythm, and pay attention to the guests' requirements during the escort activities. In principle, two people should accompany the guests to the guest's room, take care of the guest's luggage, and do a good job in handover and aftermath work.