2017 Tour Guide Qualification Certificate "Tour Guide Business" Selection: Prevention and Treatment of Missed Flight Accidents

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Selection of the 2017 Tour Guide Qualification Certificate "Tour Guide Business": Prevention and Treatment of Missed Flight Accidents

Chapter 6: Prevention and treatment of common travel accidents

Section 3: Prevention and treatment of missed connections, wrong connections, air connections and missed flights

Test points: missed flights (car, boat) ) Prevention and handling of accidents

A missed flight is due to some reasons or the mistakes of relevant personnel of the travel agency. The tour group fails to leave the station according to the original flight (train number, boat number) and is temporarily stranded

1. Reasons

1. Non-responsible accidents: caused by tourists, or encountering emergencies such as traffic accidents, severe traffic jams, car breakdowns, etc.

2. Responsible accidents: caused by tour guides or other staff of travel agencies

2. Prevention

The local escort and full escort should complete the implementation of the tour group’s departure transportation tickets in advance. Check date, flight, time, destination, etc. Before departure, we will not arrange visits to scenic spots with a wide range of areas and complex geographical areas; we will not arrange tour groups to go shopping or have free activities in busy places.

Domestic flights are 90 minutes ahead of schedule, international flights are 2 hours ahead of schedule, and trains are 1 hour ahead of schedule

3. Processing

1. Tour guides immediately report to the travel agency leaders and relevant Report to the department and request assistance

2. The local tour guide and travel agency will contact the airport (station, terminal) as soon as possible to try to allow tourists to leave the station by the nearest means of transportation, or take a chartered flight (car, boat) or Change to other means of transportation to go to the next stop

3. Stabilize the tourist's situation and make arrangements for food, accommodation and sightseeing during the stay in the local area

4. Notify the next stop in time , make corresponding adjustments to the schedule

5. Apologize to the tour group

6. Write an accident report to find out the cause and responsibility of the accident. The person responsible should bear the economic losses and Subject to political and disciplinary sanctions