What tour guides are there along the way?

Question 1: What is the content of the first tour guide along the way? 5 points: introduction of scenery along the way, explanation of local customs, hotel accommodation (hotel introduction, nearby supermarket), * * * time, tourist route, itinerary, etc.

Question 2: What are the four aspects of etiquette explained by tour guides? 1. What are the specific rules for the service etiquette of tour guides in terms of appearance?

It is not only the expression of personal civilization of tour guides, but also the basic requirement of professional etiquette of tour guides to form the habit of stressing hygiene and loving cleanliness in daily life. When on duty, the tour guide should keep a good gfd.

(1) Keep your hair clean and tidy. Pay attention to frequent grooming, no dandruff, proper length, and no weird hairstyle. After blowing your hair, you should comb it in time, but not in public, so as not to be rude.

(2) Keep your teeth clean. Tour guides should always talk, and white teeth give people a sense of beauty. Therefore, tour guides should insist on brushing their teeth in the morning and evening and gargling after meals. Avoid eating onions, garlic, leeks and other foods that are easy to leave odor before taking the group. If necessary, you can use chewing gum or tea to reduce oral odor.

(3) In order to maintain the luster of the face, women can wear light makeup, but they can't wear heavy makeup, and don't make up makeup or make up makeup in public. A man should cut his nose hair short and not have a beard.

(4) Pay attention to hand cleaning. Nails should be trimmed in time, without long nails, without dirt or colored nail polish.

2. What are the main contents of tour guide service etiquette in terms of dress?

In terms of dress, in addition to following the basic dress etiquette requirements of professional workers, tour guides should also pay attention to the following five aspects:

(1) Dress should comply with the relevant regulations of the travel agency or relevant departments. If there is no clear regulation, you should choose simple, neat, generous and easy-to-move clothes. When taking a tour group, the tour guide's clothes should not be too fashionable, weird or fancy, so as not to usurp the host's role and make tourists feel unnecessary resentment.

(2) Both men and women, the clothes and trousers of tour guides should be upright and stiff. Pay special attention to the cleanliness of collars and sleeves; Socks should be changed frequently, and no odor is allowed.

(3) Men are not allowed to wear collarless T-shirts, shorts and barefoot sandals to participate in foreign affairs reception activities. Ladies can wear sandals barefoot, but their toenails should be neatly trimmed. When wearing a skirt, be careful not to expose the sock opening outside the skirt.

(4) When entering the room, men should take off their hats and gloves; A lady's hat and gloves can be worn indoors as part of a costume. Men and women are not allowed to wear sunglasses indoors. If they have eye diseases, they should explain the reasons to others.

(5) When taking a tour, the tour guide should not wear too many ornaments except the ring representing his marital status.

3. What should the tour guide pay attention to in the basic etiquette of standing, sitting and walking during the tour?

Standard, elegant and generous work etiquette is the basic etiquette requirement for tour guides.

(1) Standing posture. The tour guide should stand steadily and naturally. When standing, stand upright, chest out and abdomen in, shoulders spread backward, arms droop naturally (except holding a microphone), feet are shoulder-width or V-shaped, and the body center of gravity can be placed on the left and right feet in turn. There are three ways to put your hands: one is to put them sideways, that is, put your hands on both sides of your legs respectively; The second is the front abdomen, that is, the hands cross in front of the lower abdomen; The third type is the back type, that is, holding your hands around your waist. Don't put your hands on your waist, or put them in your trouser pocket, or put your hands on your chest without special circumstances.

(2) sitting posture. End stability is the basic requirement of a tour guide's sitting posture. Even in a moving car, the tour guide should pay attention to maintaining a standardized sitting posture. His hands can be placed on the armrest of the seat, or crossed in front of his abdomen, or his left and right hands can be placed on his left and right legs respectively. Legs naturally bend, knees apart, and it is appropriate for men to punch; Ladies should put their knees together and never sit with their legs apart. In addition, men and women should not lean forward and lean back, stagger, cross their legs, show their feet and shake their legs and feet at will.

(3) gait. Gait is the most important working posture of tour guides, such as leading the way, climbing mountains and wading, etc. Tour guides all complete their tour guide work by walking. During the tour, the tour guide should have a steady and brisk gait, that is, the upper body should be straight, the chin should be held up, the abdomen should be closed and the chest should be held out, and the body center of gravity should lean forward slightly; Relax your shoulders and swing your arms back and forth naturally; The stride is moderate and even, and the step position is straight. When marching, don't bow, bend over, tilt your shoulders, shake from side to side, put your hands in your pockets, walk slowly, and don't rush at will.

4. In terms of language expression, how should tour guides show their good manners?

Language is an important means and tool of tour guide service, and the service effect of tour guide depends on language to a great extent. & gt

Question 3: What are the common signs used by tour guides? (1) Tour guide service, various tourist services and important services? Tour guides provide language services to promote exchanges and understanding among ethnic groups; Tour guides provide tour guide explanation services to help tourists increase their knowledge and enjoy the beautiful scenery; The services provided by tour guides can make tourists feel happy and play an extremely important role in realizing their main tourism goals. (2) The service quality of tour guides is a sensitive sign for tour groups to visit. The key link of tour guide service depends on the service quality of tour guides. (3) What are the links between tour guide work and various tourism services? Tour guides play an important role in cooperation, overall situation, communication, internal and external relations and left-right relations in all aspects of tourism services. First of all, the opinions, demands, suggestions and even complaints of tour guides, propagandists, specific executors and tourists, as well as the existing problems and suggestions of the tourism service department, are generally passed on by tour guides to travel agencies until they reach the tourism management department of Gao Jia. Its tour guides not only perform contracts and implement tourist reception plans on behalf of the reception travel agencies, but also negotiate with various tourist reception departments on behalf of tourists to strive for benefits? (d) Does the quality of tour guides affect the sales of tourism products? Tour guide is a highly intelligent and skilled job. The tour guide believes that the service quality of the tour guide is excellent. Tour guide works only satisfy tourists, play a propaganda role, leave a better reputation and promote the sales of tourism products.

Question 4: What are the fifteen ways for tour guides to explain the skills along the way? (1) explain by stages; (2) the method of highlighting the key points; (3) the method of touching the scene; (4) the method of combining "virtual" with "real"; (5) Methods of asking and answering questions.

(6) suspense method (7) analogy method (8) finishing touch method (9) association method (10) quotation method (1 1) straight narration method (12) bow team winning method (/kloc)

Question 5: What parts does the tour guide include? 5 points: fdhgkfk2fk5f0250 fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuhgkk.

Question 6: What kinds of tour guides are there? (1) Tour guides are divided into overseas tour leaders, full-time accompanying tour guides, local accompanying tour guides and scenic spots tour guides according to their business scope.

1. The overseas tour leader refers to the staff appointed by the travel agency that can engage in outbound tourism business with the approval of the administrative department of the National Tourism Administration, and is authorized to lead the tour group to engage in tourism activities on behalf of the travel agency.

2. Full-time escort guide (hereinafter referred to as full escort) refers to the staff appointed by the package tour agency. As the representative of the package tour agency, with the cooperation of the tour leader and the local escort guide, the reception plan is implemented to provide full escort service for the tour group (traveler). The package travel agency or package travel agency here refers to a travel agency that accepts reservations from tour groups (tourists) or overseas travel agencies, formulates and publishes reception plans, and can provide full escort services. The tour leader here refers to the staff appointed by the overseas travel agency to lead the tour group to engage in tourism activities on behalf of the travel agency.

3. The local accompanying tour guide (hereinafter referred to as the local escort) refers to the staff appointed by the reception travel agency to implement the reception plan on behalf of the reception agency and provide local tourism activities arrangement, explanation, translation and other services for the tour group. The reception agency or reception travel agency here refers to the travel agency that accepts the entrustment of the package tour agency, designates local accompanying tour guides, and is responsible for organizing and arranging tour groups (tourists) to visit the local area according to the reception plan.

4. Tour guides in scenic spots, also known as docents, refer to the staff who provide tour guides and explanations for tourists in museums, nature reserves and other scenic spots.

(2) According to the professional nature, tour guides are divided into full-time tour guides and * * * tour guides.

1. Full-time tour guides refer to tour guides whose main occupation is tour guide work in a certain period of time. At present, such tour guides are generally official staff of travel agencies and are the main body of tour guides in China at present.

2.*** A tour guide, also known as an amateur tour guide, refers to a person who works as a tour guide in his spare time, rather than taking tour guide as his main occupation. At present, such personnel can be divided into two categories: one is those who have passed the national unified examination for tour guide qualification and obtained a tour guide certificate, and the other is those who have the language ability of a specific language, are employed by a travel agency and receive a temporary tour guide certificate, and temporarily engage in tour guide activities.

(3) According to the language used by tour guides, tour guides are divided into Chinese tour guides and foreign language tour guides.

1. Chinese tour guides refer to those who can use Mandarin, local dialects or minority languages and engage in tour guide business. At present, the main customers of such tour guides are China citizens who travel in China and compatriots from Hong Kong, Macao and Taiwan who travel in China.

2. A foreign language tour guide refers to a person who can use a foreign language to engage in tour guide business. At present, the main customers of this kind of tour guide are foreign tourists who travel in China and China citizens who travel abroad.

(four) tour guides are divided into junior tour guides, intermediate tour guides, senior tour guides and super tour guides according to their technical levels.

1. Primary tour guide: After obtaining the tour guide qualification certificate for one year, their skills, achievements and qualifications will be assessed, and those who pass will automatically become primary tour guides.

2. Intermediate tour guides: those who have obtained the qualification of primary tour guides for more than two years and achieved obvious results will be promoted to intermediate tour guides after passing the examination. They are the backbone of travel agencies.

3. Senior tour guide: he has obtained the qualification of intermediate tour guide for more than four years, with outstanding performance and high level, and has certain influence in domestic and foreign counterparts and travel agencies. Those who pass the examination are promoted to senior tour guides.

4. Super tour guide: a person who has obtained the qualification of senior tour guide for more than five years, has outstanding performance, made outstanding contributions, has high-level scientific research achievements, and has great influence in domestic and foreign counterparts and travel agencies. Those who pass the exam are promoted to super tour guides.

Question 7: What are the services of local tour guides on the way to the hotel? Legally, it is necessary to give safety tips to the tour items with dangerous goods, ask tourists to pay attention to safety, and provide certain safety protection articles.

Question 8: What did the tour guide explain on the way back from the tour? Make a simple summary of today's trip, including recalling the scenic spots visited during the trip with the guests, as well as some interesting memorable things; Then apologize to the guests for any improper service during today's trip. Not very formal, of course. Let the guests see their sincerity. Tell the guests the itinerary after the tour. If the guests are not very tired, they can play some games or organize some activities in the car. If the guests are tired, you can simply take their tails and let them have a good rest. Then make an arrangement and explanation for the next day's itinerary.

Question 9: What is the explanation of the term tour guide? Try to write in detail. Refers to a person who guides tourists on a trip.