Where can I complain if I am cheated in Beijing? How long is it?

Room 100 1 Beijing Tourism Building, No.28 Jianguomenwai Street, Beijing

0 10-54 157490 100022

Tourism complaints departments generally have the following ways to handle complaints:

First, the premise of tourism complaints

1, according to the provisions of>* * *, is only applicable to complaints arising from tourism activities in People's Republic of China (PRC) and China.

You must be a direct stakeholder in tourism activities.

3. There must be a clear respondent, a specific complaint request and a factual basis.

Second, the scope of tourism complaints

1, you think the tour operators have not provided the same price and homogeneous tour services. 2. You think that the tour operator has not fulfilled the contract or agreement. (About the Travel Contract)

You think that the tour operator caused your personal injury intentionally or negligently. Do you think the tour operator caused the damage or loss of your luggage and articles intentionally or negligently?

5. Employees of tourism business units privately accept kickbacks and ask for tips. 6. You think the tour operator cheated you and harmed your interests.

7. All other events that you think are harmful to your interests.

Third, how to make travel complaints

Your complaint should generally be written and submitted to the "Quality Inspection Institute" in the form of a complaint. If it is difficult to write, you can also dictate it, and the record of the travel complaint organ will be signed by you. In any case, your complaint should have the following aspects. Otherwise, the "Quality Inspection Office" of the Tourism Bureau may not accept it.

1, your complaint must be filed within 60 days after you know or should know that your interests have been infringed. You can complain where your interests are infringed or return to your place of residence.

You must specify the specific object of complaint that you think will harm your interests. For example: travel agencies, tour guides, hotels or all of them. At the same time, their exact names and locations should be marked.

3. You should also specify a specific complaint request. For example: compensation for economic losses, demanding liability for breach of contract, etc. Of course, be realistic.

You should also state the factual basis of the complaint. That is, the specific process of your personal or property loss and related supporting materials, such as travel contracts and loss certificates. Based on this, when your interests are damaged (usually while traveling or in other places), you should collect relevant proof materials. If you have returned to the starting point, it will be very difficult for you to collect these materials. Favorable and powerful proof materials are the basis for your successful complaint.

You should also state your name, gender, nationality, occupation, age, company name and address in the complaint.

Four. Procedures and results of tourism complaints

1, if the "Quality Inspection Office" of the Tourism Bureau thinks that your complaint does not meet the acceptance conditions, it must inform you within 7 days and explain the reasons for not accepting it. Under normal circumstances, as long as the complaint is made according to the above instructions, the Quality Inspection Office of the Tourism Bureau will definitely accept it.