One-day tour service in Beijing needs to be standardized

Original article title: One-day tour service project in Beijing

When tourists arrive in Beijing, many people will take the time to apply for a one-day tour and look forward to a "closeness" with the Forbidden City in Beijing and the Great Wall in Wan Li as soon as possible. Therefore, a one-day tour in Beijing has always been a key supporting new project for Beijing to play. As everyone knows, this cultural tourism project is also one of the most chaotic routes.

The Beijing Consumers Association recently released a report on the investigation and study on the feelings of Beijing's play in 221, which shows that the share of routes with compulsory play has gradually decreased from 75% in 217 to % in 221, avoiding the situation of compulsory play, and the brand image and consumer market of Beijing have been greatly improved. However, there are also many problems that must be dealt with in the one-day tour route.

electronic contract is an important link to ensure consumers' rights. In recent years, the contract signing rate in the survey has continued to increase, from 8% in 22 to 7% in 221, which is a certain retrogression. In addition, the signing rate of the contract is 55.56% in the investigation of the feeling of leaving the group for one-day tour.

Beijing Consumers Association reminds that the relevant departments of government departments need to further increase the scope of implementation of relevant laws and regulations, and ensure the actual effect of inspection according to technological innovation and independent innovation of remediation methods. For example, Article 52 of the Beijing Tourism Regulations clearly stipulates: "Travel agencies should sign electronic contracts with tourists for one-day package tours. However, in 221, the contract signing rate of one-day tour experience research even decreased, and there was a lack of key points in the contract, which also easily led to disputes. Therefore, relevant departments of government departments must further strengthen market management and urge tourism enterprises to be more standard in procurement management.

in addition, in this survey, some consumer dispute cases are very easy to occur in consumer consumer cancellation stage, so customers must have the concept of consumer rights protection and attach importance to signing contracts. If customers adopt the method of traveling with a group, they should pay attention to selecting reliable travel agencies to sign a relatively all-round electronic contract, and read the contract text of the article carefully before placing the order information. The reliable contract should include a comprehensive and delicate indication of the travel route, and include clear responsibilities for each other; If the travel agency can't offer the electronic contract, or the content of the electronic contract is vague, it must be carefully selected.

service platform is the key way for tourists to book a day trip. News reporters found that there are several one-day tour routes in Beijing on OTA, with prices ranging from 6 yuan to 95 yuan. For example, everyone's route to 95 yuan includes a gradual pick-up service within the Fifth Ring Road at 5:3 in the morning, and visits to Badaling Great Wall, Beijing Summer Palace, Tsinghua University, Peking University, Beijing Bird's Nest, Beijing Water Cube and other tourist attractions.

According to the investigation, some tour guides temporarily changed their rooms, addresses and restaurants, and did not consult the tourists, which was inconsistent with the publicity and planning. For example, in the detailed itinerary of COSCO International Travel Service, the meeting place was marked as "7:" at the entrance of F of the subway entrance of the International Trade Center, and the meeting point was changed to "the south entrance of Huixin West Street" by the tour guide temporarily. After long-term continuous negotiations, mediation was finally reached.

Tour guides are front-line workers who touch tourists, which is very harmful to tourists' itinerary. This time, I found that some tour guides don't give services or _ give services in the whole process.

For example, after arriving at the first tourist attraction, the tour guide only indicated that the tourists would be allowed to play independently after the gathering time. At the second tourist attraction, the tour guide entered the car to rest after buying tickets at the ticket office, and did not follow everyone into the tourist attraction.

in addition, in 221, although the compulsory elimination situation was avoided, the standardization of tour guides still needs to be improved, and the scientific arrangement for tourists who did not participate in the new self-paying project was poor. The scientific arrangement for tourists who did not participate in the new self-paying project was only 7 or 5 points, which was the least among the service project indicators in the travel agency's itinerary.

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