Traditional Culture Encyclopedia - Travel guide - Complaint process of Shanghai Cultural Tourism Bureau

Complaint process of Shanghai Cultural Tourism Bureau

Including collecting evidence materials, going to Shanghai Cultural Tourism Bureau or official website to make a complaint, filling in a complaint form, submitting a complaint for processing, accepting the processing result or applying for reconsideration.

I. Collecting evidence and materials

Before tourists complain, they should first collect the evidence and materials related to the complaint. This includes travel contracts, invoices, photos, videos, etc. , which can prove the problems and damages encountered by tourists in the process of traveling.

Second, go to Shanghai Cultural Tourism Bureau or official website to complain.

Visitors can choose to go to the office of Shanghai Cultural Tourism Bureau to make a complaint, or submit a complaint on its official website. When making a complaint, you should state in detail the course of the problem, the damage caused and the ways to solve it.

Third, fill in the complaint form.

On the Shanghai Cultural Tourism Bureau or the official website, visitors need to fill out a complaint form. The complaint shall include the basic information of tourists, the basic information of the object of complaint, the specific content of the complaint, and the submission of relevant evidence and materials. Visitors should ensure the authenticity and integrity of the information when filling in the complaint form.

Fourth, file a complaint and wait.

After filling in the Complaint Form, tourists are required to submit the Complaint Form and relevant evidential materials to the Shanghai Municipal Bureau of Culture and Tourism. After that, tourists need to wait patiently for the processing results of the Cultural Tourism Bureau. The Cultural Tourism Bureau will investigate and verify the complaint and give suggestions on handling it according to the actual situation.

V. Accepting the result or applying for reconsideration

Tourists should choose to accept or apply for reconsideration according to their actual situation after receiving the processing results of Shanghai Cultural Tourism Bureau. If you are not satisfied with the result, visitors can apply to the Cultural Tourism Bureau for reconsideration and request to re-examine the complaint.

To sum up:

The complaint process of Shanghai Cultural Tourism Bureau includes collecting evidence materials, going to Shanghai Cultural Tourism Bureau or official website to make a complaint, filling in a complaint form, submitting a complaint for handling, accepting the handling result or applying for reconsideration. When tourists encounter tourism service problems, they should follow this process to make complaints and safeguard their legitimate rights and interests.

Legal basis:

Tourism Law of the People's Republic of China

Article 92 provides that:

Tourists who believe that their legitimate rights and interests have been violated have the right to complain to the tourist complaint acceptance agency, the relevant mediation organization or the relevant administrative organ, and may bring a lawsuit to the people's court according to law.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 provides that:

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.