How to plan a travel agency well?

"No matter how small or small, the power is in your hands", with strong professionalism, autonomy and flexibility. If "Wailian" is a hard-working buyer, then Ji Diao is a "cooking master". With their skillful hands, they can prepare different flavors of "sour, sweet, bitter, numb, spicy and salty" to satisfy different teams. The "taste" does require certain skills. To improve work efficiency and avoid errors, planning and adjustment personnel should pay attention to the following aspects. 1. Humanized planning personnel should be polite, courteous, humble, concise, neat, generous, considerate and considerate when speaking and answering the phone, and develop the habit of using "pay more attention", "do it immediately" and "please don't worry" The habit of "modest words" such as "cooperating more" and "cooperating more" gives people a sense of intimacy and spring breeze. Every phone call, every confirmation, every quotation, and every explanation must be full of emotion to reflect your sincerity in cooperation, express your confidence in your work, and show your strength in preparation. Letters and official documents must be standardized, and the text must be clean, clear, beautiful, concise, accurate and distinct, so as to win the other party's favor and exchange for the other party's trust and cooperation. An excellent planner must be the colorful "window" of this travel agency. On display, it attracts "bees" from all over like "stamens". 2. Organized planning personnel must carefully read the reception plan sent by the other party, focusing on the number of people, the number of rooms, whether there are natural single rooms, whether children occupy beds; the exact time of arrival and port of arrival for major transportation, and it is found during the verification Notify the other party of problems promptly and make changes quickly. In addition, you should also check whether there are any ethnic minorities or religious believers among the staff, and whether they have special dietary requirements, so that you can notify the restaurant in advance. If you find a tourist who has a birthday in the local area, remember to give him a birthday cake to celebrate. If the number of people increases or decreases, vehicles must be replaced in a timely manner. Organization is the core of standardization, the prelude to standardization, and the basis of programming. 3. Comprehensive "5 bookings" (booking rooms, booking tickets, booking cars, booking tour guides, booking meals) are the main tasks of planning and dispatching personnel. Although things are complicated and confusing, the planners must always be clear-headed and implement them one by one. This is very similar to the marshalling station of the freight section of a train. If the marshalling is not done well, there will be "crossings", "crash", or even "disconnection". As the saying goes: "A good memory is worse than a bad writing." To be patient and considerate, pay special attention to two words. The first word is "fast". It should not take more than 24 hours to reply to the other party's questions. If it can be solved, solve it immediately. The speed of solving the problem often represents the operating level of the travel agency. You must race against time and act quickly. The second word is "accurate", which means to be accurate, to be precise, to do what you say, to "no empty guns" and not to be fickle. When answering the other party's inquiry, you should use affirmative words, whether it is OK or not, what should I do if it is "OK"? What to do if "No"? It cannot be ambiguous, it is specious. 4. Diversification It is not easy to form a group. The price is often lower than the quality, and the planners often play a big role in this. Therefore, planning and commissioning personnel should prepare several different price plans for ground connection lines to adapt to the needs of different tourists while leaving room for reasonable profits. "Bargaining" with customers is a common practice for planners. With multiple plans and methods, you can achieve success in the "variables" through planning and adjustment. You cannot stick to "one way of playing". You must have many, detailed, and complete plans, so that you can "stop them when soldiers come, and cover when water comes." ", even though it is ever-changing, I have certain rules. 5. Knowledgeable planning and adjustment personnel must not only have the conventional methods for normal operations, but also be good at learning, willing to delve into, and timely grasp the changing new developments and new information to improve their operational level. They must also be willing to work hard to learn new working methods and continuously Carry out "self-charging" in order to be higher, faster, more accurate, and stronger. If you want to know the fluctuating prices of hotels and restaurants; adjustments to sea, land and air prices, changes in flights; new local attractions and new routes, you cannot just "listen to what others say" or ask over the phone. You should pay attention to on-site inspections. Only by grasping the situation Only with detailed and accurate first-hand information can we be able to respond calmly and answer questions fluently, ensuring that the work is done quickly and smoothly. Planning and commissioning personnel must not only "bury their heads in pulling the cart", but also "look up and see the road." They must learn one step first, learn one step quickly, and learn one step early, arm themselves with rich knowledge, and obtain the latest information from various channels as quickly as possible. Only by collecting the information and putting it into research and application can we be the "duck prophet of spring river water warmth". Studying humbly and operating with knowledge is actually the biggest trick. First of all, the tasks of planning and adjusting personnel generally include: 1. Staff of the planning and adjusting department should extensively collect and understand the ever-changing tourism market information and related industry trends. Analyze the regular and special tourist routes launched by fellow travel agencies one by one, and strongly recommend the company's special routes and travel plans. 2. When coordinating and arranging tour group tours in suburbs and surrounding areas, planning and dispatching personnel must be prepared for relevant transportation services and tour guide services, and be as considerate as possible when arranging tourists' food, accommodation, entertainment and other activities. On the premise of ensuring the quality of the team, we strive for "low cost and high efficiency". 3. Accounting and adjustment personnel must be good housekeepers. After each tour group returns from the tour, they must strictly check the accounts reported by the tour guides and drivers, and carefully check each account with the finance department to ensure accuracy. 4. Calculation and adjustment personnel: In order to improve work efficiency, the cost and quotation of each line should be grasped in a timely manner according to seasons during work to ensure the reliability, feasibility and accuracy of external quotations. To sum up, the work quality of the planning and adjustment department and the planning and adjustment personnel directly affects and determines the normal work of the tourism company.