How to deal with bus breakdowns during travel

[Situation Analysis]

There are many breakdowns during travel, but in comparison, breakdowns on tourist buses are more troublesome than those on airplanes and trains. This is because The latter has stewardesses and cabin crew to help. Failures on tourist vehicles can be roughly divided into two types, one is human failure, and the other is failure caused by mechanical failure. Human-made faults include: tourists vomiting due to physical discomfort during the journey; tourists have conflicts over trivial matters, thus disturbing other tourists; tour guides are not familiar with the situation along the way and explain too little and are not vivid; drivers are not familiar with the tourist route We went to the wrong place due to unfamiliarity; someone was smoking in the tour bus, etc. Failures caused by mechanical failures include: the tourist vehicle breaks down and needs to be repaired, a traffic accident occurs during the journey, etc.

[Reference Tips]

If something goes wrong during the trip, the tour guide must have a correct attitude. Don’t think that you are unlucky if something goes wrong. Only by adopting a proactive, enthusiastic and flexible work attitude can you Strive for all the strength we can and work together to eliminate travel problems. For example, if a tourist vomits due to physical discomfort during the trip, the tour guide must first consider the degree of physical discomfort of the tourist and quickly clean the carriage. Generally speaking, the tour guide should immediately ask about the physical condition of the tourists, and then check whether tourists have anti-sickness medicine; secondly, prepare some food bags to prevent tourists from vomiting again; finally, clean up the vomit in the carriage, such as It may be possible to negotiate with other tourists to be accommodated in suitable seats.

If a mechanical failure occurs on the tour bus midway, the tour guide must understand the extent of the mechanical failure in advance. If it is a general mechanical failure, the tour guide must do a good job of comforting the tourists; if it takes some time to repair it Yes, the tour guide must find ways to kill the bored time of tourists and organize some small programs to change the status quo; if the tourist bus breaks down seriously and cannot be repaired for a while, the tour guide must try to safely transfer the tourists and transfer the resulting The losses incurred are minimized.

As mentioned before, when dealing with conflicts between tourists, a tour guide should stick to the middle position, not favoring any party, and focus on persuasion. He should not join the tourist quarrels and try to persuade both parties to reconcile. If not, Perhaps, the tour guide should intentionally separate the two parties in future activities to prevent the two parties from starting a new "war" and causing adverse effects within the team. As for some tourists and drivers smoking in the carriages, tour guides should try their best to discourage them, especially in air-conditioned carriages in winter and summer. But on the other hand, tour guides should sometimes provide appropriate conveniences. For example, on long-distance trips, give tourists a break to use the restroom every 2 hours or so. This not only provides convenience to everyone, but also takes care of smokers. The driver went in the wrong direction and wasted travel time. Strictly speaking, the tour guide is also responsible.

According to general practice, the tour guide should communicate with the driver about the situation before departure to make sure they are well aware of the situation. If the driver is not familiar with the tourist route, the tour guide should also act as a temporary guide. Even if the driver is familiar with the tourist route, the tour guide must always pay attention to the direction the driver is taking to avoid the above mistakes. If a mechanical failure occurs in the tour bus midway, the tour guide should understand the extent of the mechanical failure in advance. If it is a general mechanical failure, the tour guide should do a good job of comforting the tourists; if it takes some time to repair, the tour guide should think about it. To kill the time when tourists feel bored, organize some small programs appropriately to change the status quo; in case the tourist bus breaks down seriously and cannot be repaired for a while, the tour guide must try to move the tourists safely and minimize the resulting losses. .