Summary of personal work of scenic spot staff

Summary of personal work of scenic spot staff

Personal work summary of scenic spot staff. As the staff of the scenic spot, we should write a work summary, sum up what we learned some time ago and look forward to the future. Many people don't know how to write. Next, I will take you to learn more about the personal work summary of the staff in the scenic spot.

Personal Work Summary of Scenic Area Staff 1 Looking back on 20xx, under the leadership and guidance of the unit leaders, the work of 20xx has come to an end. During this year, I constantly strengthened my study, enriched myself, improved my professional ability, obeyed the arrangement of leaders and did my job well. Now I will make a brief summary of the work in the past year:

First, study.

1. I learned the theoretical knowledge and policy knowledge related to tourism business, and also systematically studied the general situation and related knowledge of tourism in Zhangye City. I have been paying attention to WeChat and tourism-related websites, understanding new tourism trends and policies, and also paying attention to the tourism trends of other scenic spots in Zhangye City.

2. I studied the central documents, the leaders' speeches and decisions, the spirit of the 19th National Congress and the leaders' speeches, and made detailed reading notes.

3. Participate in the overseas attachment training activities for scenic spot managers organized by the Municipal Tourism Bureau, and study in Hangzhou Xixi National Wetland Park for one month, learn in depth Xixi's excellent experience in management, planning, operation, marketing, etc., and write the experience in detail.

Second, business work.

Over the past year, with the guidance of the leaders and the help of my colleagues, I have completed the work assigned by the leaders with a correct working attitude. During this year, I mainly completed the following work: statistics of tourists in scenic spots, filling in the data of A-level scenic spot management system, sorting and filing; Complete the daily duty work of the scenic spot, as well as the safety work such as flood control in summer and fire prevention in winter; Complete the editing and publishing of the official account content of WeChat in the scenic spot and publicize the scenic spot; Do a good job in scenic spot safety inspection, supervision and safety ledger data archiving; Assist leaders in handling safety accidents and complaints in scenic spots, and contact law firms to promote the progress of prosecution of scenic spots; Complete other work arranged by the leader.

Third, its own shortcomings and future improvement direction.

1, its professional level is not high, and its emergency handling ability is not strong.

2. Satisfied with normalization at work, lacking pioneering spirit, sometimes impetuous, eager for success, lacking innovation; Sometimes when dealing with problems, we don't think enough, think too much in our hearts and practice too little in action.

3. Lack of initiative in work, lack of overall awareness, and still seeing, listening, thinking but not doing in work, which needs to further enhance professionalism and sense of responsibility.

In my future work, I am determined to make improvements in the following aspects:

1, continue to broaden their theoretical knowledge and strengthen their application of theoretical knowledge.

2. In ideological work, deepen study, strive to improve ideological and theoretical level, and enhance professionalism and sense of responsibility.

3. In practical work, we should take the initiative to ask leaders about the problems encountered, communicate with colleagues and learn their methods and work experience in dealing with practical problems. By studying more, asking more questions and thinking more, I can constantly improve my practical work ability.

Personal Work Summary of Scenic Spot Staff 2 Annual Work Summary of Scenic Spot Staff

At the beginning of the year, I joined the marketing team of a travel company, and I was about to wave goodbye to 20xx before I knew it. Looking back on this year, there are both growth and regret.

First, review this year

When I first joined, it happened to be the peak season of the tourism industry. Because I worked as an intern in xx for half a year before graduation, I knew more about the park and quickly adapted to the work. Mainly responsible for the arrangement of the scenic spot team and the answering of the consultation telephone. Every day from March to May is very busy, which can be said to be tired and happy. I am very active to meet every day, and I feel very good during that time.

June-August is relatively the off-season of the park. Suddenly busy, I don't know what to do every day. I had no sense of direction at first. This negative attitude was discovered by the leaders in time and severely criticized. So I corrected my attitude in time, and my colleagues increased the frequency of visiting cooperatives, learned the latest trends of the industry, the best route in summer, and learned from cooperatives many times. What should I do in the so-called off-season scenic spot? How to make the off-season less dull? How to tap their own good resource advantages?

So we joined hands with other scenic spots to launch a product line of package tickets and special activities, and the scenic spots promoted each other. Although the increase in the number of tourists is not ideal in the end, at least I have worked hard and accumulated some experience.

The major event from September to 65438+February is the music festival in June 165438+ 10. Generally speaking, the first grassland music festival was a great success. The publicity campaign started in September and finally started at 1 1.

The concert tickets were sold out within a week. Running a tour group, running a university, running a big enterprise and running a cooperative unit in the middle, the final result is very ideal. All efforts have achieved due results. I am very happy to join this young and wise marketing team, work hard with the team and grow together. During this year, I am very grateful to the leaders for their teaching and the help of my colleagues, which has enabled me to grow continuously.

Second, the existing problems

Although I have worked in the tourism industry for one year, I am still a recruit in the industry. I also found some shortcomings in my work:

1, tourists and teams often have some unexpected problems. Sometimes it is obvious that the treatment is very difficult and cannot be handled quickly and skillfully. The main reasons are: lack of experience in dealing with emergencies and lack of exercise; Can't take care of the overall situation and consider it insufficiently; Therefore, in the future, we should consult more colleagues and leaders, and at the same time, we should think more about ourselves. Every time, we should sum up our experience in time and constantly improve in summing up.

2. In the off-season of the tourism industry, sometimes the mentality will relax. Didn't take a positive attitude towards work. Many times, things are sloppy, and the daily work of tourism is very complicated and sometimes overlooked. Later, I always took a pen and paper or used a mobile phone memo. Later, similar incidents were much less.

In the course of traveling, you will meet various tourists. Faced with tourists' questions, I often feel the lack of professional knowledge. In the eyes of tourists, our guide is their encyclopedia. In the following days, I will, as always, enrich my knowledge after work, broaden my horizons and be a qualified and excellent park commentator. Let tourists gain knowledge, gain happiness and return home satisfied during the journey. Help the scenic spot to publicize and become a good propagandist in our scenic spot.

Third, some suggestions for the work

1, hoping that the company will establish a perfect training system and strengthen the training of tourism professionals's service awareness and service skill system;

2. To enrich the learning methods in tourism professionals, we should not only introduce them, but also go out and learn from other scenic spots.

3. The front-line personnel of all departments of the company organize regular exchange meetings, which can better find the problems in the work and is conducive to better coordination between departments.

My humble opinion on the above points, if there are any shortcomings, I hope the leaders will criticize and correct me.

Fourth, look to the future.

Tourism is a sunrise industry. With the improvement of people's economic level, the enhancement of their desire to travel and the strong support of national policies, the future tourism industry will have great prospects. I believe in what I am doing now.

The future development of scenic spots needs high-level professionals and compound talents. The particularity of scenic spots puts forward higher requirements for us. We should not only understand tourism, but also highly related industries such as gardens, media and the Internet. As a tourism professional, I will be strict with myself in my future work: constantly improve my service level and professional skills. In such a big environment, keep learning. So as to meet the high demands of the future tourism industry on tourism professionals.