China Tourist Hotel Industry Standard

The Code for Tourist Hotels in China promulgated by china tourist hotels association came into effect on May 1, 22. The main purpose of the Code is to advocate honesty and trustworthiness, strengthen the hotel's commitment to guests, and safeguard the legitimate rights and interests of guests and hotels; Standardize the business activities of enterprises and maintain the business order of enterprises; Guide hotels to act according to international rules, so that hotel management is more in line with international practices; Gradually establish the reputation and industry standard system of the hotel industry. "Code" is the first industry code of China's tourist hotel industry, and its promulgation marks a new step for China's tourist hotel industry to be more mature, and its management is further deepened and refined. The implementation of the "Code" is a practical action to implement the spirit of the CPC Central Committee the State Council to vigorously rectify the order of the tourism market; It is a positive measure to actively respond to the competition and challenges of China's entry into WTO and global economic integration; It is an important step to improve the legal construction of tourist hotel industry; It is the coordinate to guide the consumption behavior of hotel guests and protect their legitimate rights and interests; It is a navigation mark to promote the sustainable and healthy development of China's tourist hotel industry; It is an important starting point for strengthening the management of hotel industry in China. In August, 29, china tourist hotels association revised the Code for Tourist Hotels in China again. The name of the regulation is promulgated by china tourist hotels association, the China Tourism Hotel Industry Code Department. The date of promulgation is May 1, 22, the date of implementation is May 1, 22, and the date of revision is August, 29. It is effective

Editing this paragraph of China Tourism Hotel Industry Code

(revised by china tourist hotels association in August, 29)

Chapter I General Provisions

Article 1 In order to advocate the implementation of the code of good faith, To protect the legitimate rights and interests of guests and tourist hotels, maintain the normal order of the operation and management of tourist hotels, and promote the healthy development of tourist hotels in China, china tourist hotels association has formulated the China Tourist Hotel Industry Code (hereinafter referred to as the Code) in accordance with relevant national laws and regulations. Article 2 Tourist hotels include hotels of various economic nature established in China, including hotels, hotels and resorts (hereinafter referred to as hotels). Article 3 Hotels shall abide by the relevant laws, regulations and rules of the state, abide by social ethics, operate in good faith, and safeguard the reputation of the tourist hotel industry in China.

Chapter II Reservation, Registration and Check-in

Article 4 A hotel shall perform the accommodation contract with the guest * * *, and if both parties cannot perform the accommodation contract due to force majeure, either party shall notify the other party in time. Unless otherwise agreed by both parties, it shall be handled as agreed. Article 5 If the hotel is overbooked and the reserved guests cannot stay, the hotel shall take the initiative to arrange for the guests to stay in local hotels of the same grade or higher, and the relevant expenses incurred shall be borne by the hotel. Article 6 Hotels shall sign housing contracts with teams, conferences and long-term guests. The contents of the contract shall include the check-in and check-out time, room grade and price, catering price, payment method, liability for breach of contract, etc. Article 7 When going through the check-in procedures for guests, hotels shall, in accordance with the relevant provisions of the state, require guests to produce valid certificates and register them truthfully. Article 8 The hotel may refuse to receive the hotel under the following circumstances: (1) Those who bring articles that endanger the safety of the hotel into the store; (2) Those who engage in illegal activities; (three) those who affect the image of the hotel (such as those who carry animals); (4) Having no ability to pay or having a record of evasion; (5) The hotel is full; (six) other circumstances stipulated by laws and regulations.

chapter iii hotel charges

article 9 a hotel shall put the price list in a prominent position at the main service desk for the reference of guests. If the hotel offers discounts to its guests, it shall make a written agreement. Article 1 The hotel shall clearly indicate the room price and the settlement method of accommodation time in a prominent position in the lobby, or confirm that the above information has been informed to the guests in an appropriate way. Article 11 According to the regulations of the state, if a hotel charges service fees for rooms, catering, laundry, telephone and other services, it shall clearly mark the price on the room rate table or relevant service price list.

chapter iv protection of guests' personal and property safety

article 12 in order to protect guests' personal and property safety, anti-theft chains, door mirrors and emergency evacuation maps should be installed at the door of hotel rooms, and effective anti-skid measures should be taken in the bathroom. Service guide, accommodation instructions and fire prevention guide should be placed in the guest room. Conditional hotels should install electronic door locks for guest rooms and security monitoring systems for public areas. Thirteenth hotels should ensure the integrity and safety of facilities and equipment in fitness and entertainment places. Article 14 Hotels shall take protective and warning measures for places that may damage the personal and property safety of guests. Warning signs should be compared in Chinese and foreign languages. Fifteenth hotels should take measures to prevent the loss or damage of property placed in guest rooms. If the guest's property is lost or damaged due to the reasons of the hotel, the hotel shall bear the responsibility. Article 16 A hotel shall protect the privacy of its guests. Hotel employees are not allowed to enter the guest's room without the guest's permission, except for routine cleaning, maintenance of facilities and equipment or emergencies such as fire.

Chapter V Custody of Guests' Valuables

Article 17 A hotel should set up a double-lock guest valuables safe in the lobby. The location of the valuables safe should be safe, convenient and hidden, which can protect the privacy of guests. The hotel shall, in accordance with the prescribed time limit, provide free storage services for valuables of hotel guests. Article 18 A hotel shall make written provisions on the storage service of valuables of hotel guests, and prompt them when they check in. In violation of the provisions of Article 17 and this Article, the hotel shall be liable for compensation for the loss of valuables of the guests. Article 19 When a guest deposits valuables, the hotel shall require the guest to fill in the valuables storage form and go through the relevant formalities. Article 2 The safes set in hotel rooms are only used for storing general articles for hotel guests. If the valuables of the guests in the guest room are lost or damaged because they are not stored in the valuables safe in the lobby of the hotel according to the regulations, if the responsibility lies with the hotel, they can be regarded as ordinary items to be compensated. Article 21 If there is no prior agreement, after the guests check out and leave the hotel, the hotel can take out the valuables left by the guests in the safe and handle them in accordance with relevant regulations. The hotel shall clearly state this provision on the guest's valuables storage list. Article 22 If a guest loses the key to the hotel's valuables safe, the hotel may require the guest to bear the cost of maintaining the safe in addition to paying for the cost of the key.

Chapter VI Keeping General Articles of Guests

Article 23 When a hotel keeps the luggage and articles left by guests in the luggage storage room in the front hall, it shall check whether the packaging is intact and safe, ask whether there are any prohibited articles, and issue a luggage storage tag to the guests after face-to-face confirmation by both parties. Twenty-fourth guests in restaurants, recreation, lobby luggage storage and other places, the hotel should ask the guests face to face whether there are valuables in the deposited items. If there are valuables in the guest's checked-in items, they should declare to the hotel, which will be checked and accepted by the hotel staff and handed over to the hotel valuables storage office for free storage; If the guest fails to declare or agree to verify in advance, resulting in the loss or damage of the goods, if the responsibility lies with the hotel, the hotel will compensate according to the general goods; If the guest doesn't put forward the need to take special storage measures for the checked items, and the items are damaged or lost due to their own reasons, the hotel will not be liable for compensation; If the hotel suffers losses due to the guest's failure to explain the stored items in advance, the hotel may require the guest to bear the corresponding liability for compensation, unless the hotel knows or should know and fails to take remedial measures.

Chapter VII Laundry Service

Article 25 When a guest sends laundry, the hotel shall require the guest to indicate the washing type and requirements on the laundry list, and shall check whether the clothes are damaged. If the guests have special requirements or the hotel staff find that the clothes are damaged, both parties should confirm in advance and indicate it on the laundry list. The hotel will not be liable for compensation if the guests do not make special requests in advance and the hotel washes the clothes according to the routine, causing damage to the clothes. The hotel can't prove that the laundry was damaged before washing, and the hotel shall bear the corresponding responsibilities. Article 26 The hotel shall indicate on the laundry list that the guests are required to take out the items in the laundry. The hotel is not responsible for the loss of items in the guest's clothes after washing.

Chapter VIII Management of Parking Lot

Article 27 A hotel shall protect the vehicle safety of hotel guests in the parking lot. If the vehicle is lost or damaged due to improper storage, the hotel shall bear the corresponding responsibilities, unless the vehicle is lost or damaged due to the guest's own reasons. If both parties are at fault, they shall bear their respective responsibilities. Twenty-eighth hotels should remind guests to take good care of the items placed in the car. The hotel is not responsible for the loss of items placed in the car.

Chapter IX Others

Article 29 If a hotel refuses to allow guests to bring their own drinks and food into restaurants, bars, dance halls and other places to enjoy, it shall put a notice of refusal in a prominent position in the business premises, or confirm that the above information has been informed to the guests in an appropriate way. Article 3 The hotel has the obligation to remind guests to abide by the relevant regulations of the state in the guest room, and shall not leave others to stay or transfer the guest room to others for use or change the use without authorization. In case of hotel losses caused by violation of regulations, the hotel may require the guests staying in the room to bear the corresponding liability for compensation. Article 31 A hotel may verbally prompt or notify the guests in writing that it is not allowed to modify or decorate the guest room by itself. If the renovation or decoration without the hotel's consent causes losses, the hotel may require the guests to bear the corresponding liability for compensation. Article 32 The hotel has the obligation to remind guests to take care of the hotel's property. If the damage is caused by the guest, the hotel may require the guest to bear the liability for compensation. Due to the guest's reasons, the hotel may require the guest to bear the responsibility for the business losses caused by the failure to rent rooms and open places during the maintenance of damaged facilities and equipment. Thirty-third guests who drink too much should be properly and promptly discouraged by the hotel to prevent them from getting drunk in the hotel. If a drunken guest causes losses in the hotel, the hotel may require the perpetrator to bear the corresponding liability for compensation. Article 34 If a guest leaves something in the guest room after checking out, the hotel shall try to get in touch with the guest, return or send it back to the guest, or keep it for the guest, and the expenses incurred shall be borne by the guest. If it is still unclaimed after three months, the hotel can register and deal with it according to the gleaned items. Article 35 A hotel shall provide products and services that are in line with the grade of the hotel. If the products and services provided by the hotel are defective, the hotel should take measures to improve them in time. If the hotel causes losses to the guests, the hotel shall make an apology to the guests according to the degree of loss or give corresponding compensation.

Chapter 1 Handling

Article 36 If a member hotel in china tourist hotels association violates this Code and causes adverse consequences and impacts, china tourist hotels association will give the member hotel an internal informed criticism of the Association in addition to handling it in accordance with relevant regulations. Article 37 If a member hotel in china tourist hotels association violates this Code, causing great personal injury to its guests, or causing serious losses to their property, and the circumstances are serious, china tourist hotels association will publicly criticize the member hotel in addition to making compensation according to regulations. Article 38 If a member hotel in china tourist hotels association violates this Code, causing great personal injury to the guests or great loss to the property of the guests, and the circumstances are particularly serious, in addition to making compensation according to the regulations, the member hotel will be removed from the list after being approved by the china tourist hotels association Standing Council.

Chapter XI Supplementary Provisions

Article 39 The safety evacuation signs in public places of hotels shall comply with the provisions of the state. The graphic symbols of the hotel shall conform to the public information graphic symbols of the tourist hotel (LB/T1-1995) of the people's Republic of China and China's tourism industry standard. Fortieth china tourist hotels association member hotels should consult the relevant provisions of this Code for settlement in case of disputes with guests; If negotiation fails, both parties shall handle it in accordance with the relevant laws, regulations and provisions of the state. Article 41 This Code is applicable to member hotels in china tourist hotels association. Article 42 This Code shall come into force as of May 1, 22. Forty-third of the "Code" by the Standing Council of china tourist hotels association and is responsible for the interpretation of.