Traditional Culture Encyclopedia - Travel guide - What should the travel agency pay according to the regulations to compensate the tourists' rights and interests?
What should the travel agency pay according to the regulations to compensate the tourists' rights and interests?
In order to attract and organize tourists to release information, travel agencies must be true and accurate, and must not make false propaganda to mislead tourists. Travel agencies and their employees shall organize and receive tourists, and shall not arrange visits or participate in projects or activities that violate the laws, regulations and social ethics of China.
Travel agencies should order products and services from qualified suppliers when organizing tourism activities. Travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects. When organizing and receiving tourists, travel agencies shall not designate specific shopping places or arrange other paid tourism projects. However, unless it is agreed by both parties through consultation or requested by tourists and does not affect the itinerary of other tourists.
In violation of the regulations, tourists have the right to request the travel agency to handle the return and advance the return fee within 30 days after the end of the travel itinerary, or refund the paid travel expenses.
Article 31 of the Tourism Law of the People's Republic of China * * * Travel agencies shall pay a deposit for the quality of tourism services in accordance with the regulations, which shall be used to pay compensation for the damage of tourists' rights and interests and to advance emergency assistance expenses when the personal safety of tourists is threatened.
Article 58 A package tour contract shall be in written form and include the following contents:
(a) the basic situation of travel agencies and tourists;
(2) Travel itinerary;
(3) The minimum number of tour groups;
(4) Arrangements and standards for tourism services such as transportation, accommodation and catering;
(five) the specific content and time of sightseeing, entertainment and other projects;
(six) free time schedule;
(seven) travel expenses and payment terms and methods;
(eight) the liability for breach of contract and the way to resolve disputes;
(9) Other matters stipulated by laws and regulations and agreed by both parties.
When concluding a package tour contract, the travel agency shall explain to the tourists in detail the contents contained in items 2 to 8 of the preceding paragraph.
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