What is the most important thing to be a hotel?

question 1: what is the most important thing to be a waiter in a hotel? For colleagues: talk less and do more, meddle in others' affairs, and ask for your help. Don't take jobs blindly within your own ability. For guests: think quickly and give them enough face. They are all big brothers and big sisters who have run out of wine, so they have to pour wine and wipe the dirty table.

Question 2: What is the most important thing for a hotel waiter to do his own job under the leadership of the hotel management.

For individuals, it is during this working period that they master the necessary skills, get familiar with relevant business processes, earn due income and get extra tips.

Question 3: What does hotel management mainly do? The scope of hotel management:

All kinds of hotels, restaurants, front desk receptionists and room service personnel;

staff of various travel companies and tourism management departments;

all kinds of hotels, restaurants, hotel floor management, lobby management, consulting, exhibitions and other work;

All kinds of hotels, restaurants and business departments of hotels are engaged in business negotiation and external liaison services;

All kinds of hotels, restaurants and business departments of hotels are engaged in market research, intelligence and information services.

Development prospect:

Hotel management is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply all over the world.

Question 4: What is the main purpose of business in a hotel? Some factories or agents need to eat, stay and have a meeting together when they want to give a meeting to the dealers below. This means

Question 5: What do hotel clients mainly do? The client in the hotel is mainly to guide the guests, and of course, to serve the customers first. However, the client in the hotel provides customers with a wide range of information services, and there is no specific personal service. The main job is to guide the guests, point the way, solve the problems encountered by customers, and give comments and suggestions to the hotel. It requires good appearance, good affinity and high language expression ability.

question 6: what does hotel management mainly do? Hotel management needs to be more subdivided, such as what to do specifically, customer management and foreman management, so as to better answer your questions. Secondly, different hotels will have different responsibilities, which is decided by this hotel at that time.

Question 7: What should hotel management do? A. In order to save costs, hotels began to use a large number of interns at school. What is the ratio of interns in various hotels now? Including international hotels. The number of on-the-job interns in many hotels accounts for more than 1% of the total number of on-the-job employees, and some even exceed 25%. With the opening of Part Time employees, many hotels have begun to use the HR Policy of Part Time Staffs because of the hotel's consideration of labor costs and the instability of business reservations, especially in rooms, banquets and restaurants, which is equivalent to outsourcing human resources to Outside Contractors. In case of business needs, The relevant Outside Contractors contact some students from various colleges and universities to help. The hotel only needs to pay wages and provide working meals according to Day or hours, and all other welfare benefits are exempted, which is indeed a lot, because a formal employee's welfare benefits except salary may be 1 to 1.5 compared with his salary. For example, an employee's salary is 2, yuan a month. Then the hotel has to pay as much as 4, to 5,. How many people can be hired for this fee? Every hotel will knock its own abacus, and I believe this is a great temptation, especially for HR managers or related managers. This problem has prompted many hotels to greatly discount the positions that can be provided to formal hotel employees, which has prompted many people to compete for the positions provided by each hotel. B. the influence of the salary level of the whole hotel industry every year. Take Guangzhou as an example. Now, in Guangzhou, the salary of waiters is below 1,, and there are a lot of jobs that only provide working meals and no accommodation. There are a lot of people willing to do it, so it is not difficult to recruit people. So can this salary level be pulled up? A waiter in a small and medium-sized hotel with some working experience, if he goes to a high-star hotel to apply, the basic pass rate is not low. Why? The salary of high-star hotels is not high, and good talents are unwilling to do it. High-star hotels also need people with work experience to fill vacancies, so many requirements or standards are not adhered to in the recruitment process, because positions can't always be empty, so they are almost accepted; In addition, when recruiting high-star hotels, many staff in small and medium-sized hotels want to squeeze in. If the salary is similar to the original salary, they are willing to accept it. How can a hotel be stupid if so many people are willing to accept a low salary? I have to set a minimum salary of 1,5 yuan for you, and I won't do it for you. Therefore, the salary of high-star hotels is not high, because the decision-making level and HR manager of our hotel are equally sophisticated, and the low salary is accepted by most people. Who is willing to give high salary? It also prompted the overall wage level of the whole industry to be pulled down. C. As I said earlier, hotels can't find talents. Most of the so-called talents refer to management talents. I would like to ask: how many hotel managers have gone from a waiter to a general manager in a hotel? Very few, right? What's the quick way? Only by constantly changing jobs, many managers jump high, but many people don't have a solid foundation. Many managers may not even understand the basic financial statements and can't even do daily Paper work. Why? Because many of them have not been exposed to these, even if they have an understanding, they are not deep. However, because of their rapid promotion, many people have not laid a solid foundation. I feel like I'm pulling out the seedlings. Therefore, the path leading to the promotion of this industry has also become the path that many people are willing to take. Quite simply, a restaurant manager's salary may only be 4 yuan. Why are many people willing to do it? Moreover, when applying for a job, many of them used to be supervisors, because they wanted to have the relevant work experience. The salary in this company is not high, which I can accept. After a period of time, I have the work experience, and I can ask for a higher salary if I change jobs again. This is how everyone's wishful thinking is played. Isn't it? Because the salary of a hotel manager position is not high, and many applicants can be found at the same time, which hotel will engage in another high-tech employment? In addition, when hotels recruit talents again, it feels like we are shopping, and we always want to buy something "flat, beautiful and upright", but can it really be so satisfactory? The salary is too low, and those with working experience and ability ...... > >

question 8: what is the most important thing for a hotel manager? Appearance or ability should first have a delicate heart, pay attention to all kinds of information related to work from the perspective of work, and learn to resist pressure and decompress. I like the ability to wish you happiness and don't give up easily. < P > Question 9: What is the significance of doing a good job in hotel safety? Safety and accident prevention work is the basic work of hotel operation and administration. To do it well, we must rely on the concerted efforts of all staff, correct our ideology, straighten our position in safety and accident prevention work, strengthen regular safety education, implement the security management rules and regulations, grasp the key points, grasp the weak links, and conscientiously do all the work.

Safety and accident prevention is one of the important contents of hotel management and a regular and comprehensive work in hotel construction. It involves all aspects of hotel construction and runs through all activities. It is the common responsibility of all employees, and we must work together to grasp it. This paper attempts to focus on the basic requirements of security work and make some preliminary discussions, in order to attract more attention, hoping to be helpful to the security construction of hotels.

Question 1: I am a hotel manager, what is the last book I should read, and what are the three key points I learned from it? 1 Modern hotel management classics

If you plan to engage in hotel management, this is the most ideal introductory textbook. The book expounds the basic concepts and management methods of hotel management, with concise contents and prominent points. Professor He Jianmin, the author of this book, studied abroad and worked in the Marriott Hotel in Vienna, so this book has a certain theoretical depth and a very emotional understanding of hotel management. However, I always hope that Professor He Jianmin, like Philip Dr. Milton Kotler, can continuously update this book to keep pace with the times and become an enduring classic like Principles of Marketing ―― because it is a bit old to read this book now.

2 International Hotel Management

This book is a classic in the series of teaching materials of the American Hotel Industry Association, which has far-reaching influence in the international hotel industry. For people who are new to the hotel industry, this book seems a bit abstruse. However, if you are the director of the hotel department or above, this book must be read. From the current introduction of international hotel groups to the influence of relevant policies in different countries on hotel management; From the main factors that need to be evaluated in hotel development to the main principles of hotel management contract; From hotel marketing in the international market to transnational human resource management, this book has been covered and elaborated thoroughly. The author of this book is Chuck Y. Gee, an authoritative figure in the international hotel industry, and the translator is Professor Gu Huimin from Beijing No.2 Foreign Studies University.

3 Imperial Hotel Service Cheats

If you want to know what hotel service is, you should read this book. It is full of stories and skills about service, such as: don't tidy up the desk you are using; Send the leftover wine to the guest's room; The cleaning of the bedroom and bathroom should be confirmed by the palm of your hand ... Is it trivial? Yes-but this is the hotel service. This book was written by the planning department of Imperial Hotel, so it can be said that it is a compilation of first-hand information. The year before last, I chatted with managers of several Japanese sankei travel agencies and asked them whether the best hotel in Japan is Mandarin Oriental Hotel in Tokyo or Ritz-Carlton Hotel. They said: Imperial Hotel!

4 Ritz-Carlton's Golden Rule

Their service philosophy "We are gentlemen and ladies, and we serve gentlemen and ladies" can be said to be the most famous service motto in the global hotel industry! The Ritz-Carlton Hotel is also the only hotel company in the hotel industry that has won the American MAICOLM BALDRIGE National Quality Award. So, how do "gentlemen and ladies" practice? The secret lies in the application report of Ritz-Carlton Hotel Company to declare the MAICOLM BALDRIGE National Quality Award. This report fully expounds the quality management system and concept of the Ritz-Carlton Hotel. The English version of the report can be downloaded from the official website of the Ritz-Carlton Hotel. However, I heard that the Ritz-Carlton has published a book, The Ritz-Carlton's Golden Rule, which has been released all over the world ―― it's really exciting!

5 The Spirit of Service-The Road to Marriott

If you want to successfully manage a hotel group, or if you work in a hotel management company, this book may become your management bible. The author of this book is Bill marriott, now the chairman and CEO of marriott international. This book is the best interpretation of Mr. marriott's management, combining the development history of marriott international and many cases. But what are the eight hotel management books that have the greatest influence on me? It seems that the Chinese version was not published in the former mainland. The English version I owned was "privately collected" when I stayed at the Marriott Hotel-"Stealing books is not stealing"! Recently, I stayed at Marriott Hotel, and they no longer put this book in their guest room. My colleague owns a hardcover edition signed by Mr. marriott, which makes me envy!

6 The Birth of a Galaxy

This book tells the entrepreneurial story and development history of Accor Hotel Group in France. One of the biggest influences of this book on the hotel industry in China is that the birth and development of the largest economy hotel chain brand in China is closely related to this book ―― it is a "management guide" for the management team of Home Inns.

7 Shangri-La Strategic Plan

Any hotel owner can learn from it that the hotel's management concept and corporate culture are by no means a few slogans! Strictly speaking, this is not a management book, but an internal document of Shangri-La Hotel Group-the Group Strategic Plan, so it is impossible to publish it publicly. But everyone in the hotel should try to get it and read it.