What qualities should a good tour guide have

Tour guides are front-line receptionists, and their overall quality and service quality have a serious impact on the social reputation of tourism enterprises, and are also directly related to the image of a country or region. What qualities should a good tour guide have? The following are some of the contents collected by Zhishi Bian Xiao, hoping to help you.

The quality of a good tour guide: Political quality A tour guide should have patriotic consciousness, while providing enthusiastic and effective services to tourists, he should consciously safeguard national interests and national dignity and abide by the law.

The quality of a good tour guide: ideological quality A tour guide should have excellent moral quality and noble sentiment, abide by public morality, and be dedicated to their posts.

Tour guides should abide by social morality, be polite, be polite, behave generously, be dignified and steady, have a natural expression, be sincere and kind, and strive to overcome impolite living habits.

Tour guide work is a service work to spread culture and promote friendship, so it is also a very meaningful work. When tour guides provide tourist services for tourists from all directions, they can not only make many friends, but also increase their knowledge, broaden their horizons and enrich their knowledge. Tour guides should be proud of this. Therefore, tour guides should set up lofty ideals, closely link their personal ambitions with their career success, base themselves on their own work, be conscientious, study their business assiduously, keep forging ahead, devote themselves wholeheartedly to their work, and enthusiastically provide quality services to tourists.

The quality of a good tour guide: a professional tour guide should have strong independent working ability and language expression ability such as organization, coordination and contingency.

Tour guides often lead tour groups to travel abroad alone, away from the headquarters of travel agencies or even their cities, or even abroad. The overall organization of the team, the overall implementation of the tour itinerary, the adjustment of the team atmosphere, the tour explanation, the communication with relevant parties, the confirmation or implementation of the transportation ticket, the life service of the team, and the handling of emergencies are all done by the tour guides themselves. This requires our tour guides to have the following four basic skills:

1, the ability to independently implement policies and independently publicize and explain.

Tour guides must have a high awareness of policy and legal system, and should use relevant state policies, laws and regulations to guide their words, deeds and work; It is necessary to strictly implement the reception plan of travel agencies; We should actively expound China's long and splendid history and culture and current principles and policies; Introduce the great creation of China people and the great achievements of socialist construction, as well as the construction and development of various regions; Answer all kinds of inquiries from tourists.

2. Strong organization and coordination ability and flexible working methods.

After receiving the task, the tour guide should arrange and implement the tourism activity plan, and lead the whole group to swim well and have a good time. This requires tour guides to have a certain ability of organization and coordination, be highly targeted and leave room when arranging the activity schedule, pay attention to every method when organizing various specific activities, grasp the changing objective situation in time, take corresponding effective measures flexibly, and try their best to be the commander of tour activities.

3. Be good at dealing with all kinds of people.

The work objects of tour guides are extensive and complex, and being good at interacting with all kinds of people is one of the most important abilities of tour guides. Dealing with Chinese and foreign people with different levels, different qualities and opposite personalities requires tour guides to master certain public relations knowledge and be skilled in using it, have flexibility and strong understanding ability, and can adapt to the ever-changing atmosphere, improvise problems and do a good job in the relations between all parties. Tour guides have considerable public relations skills, which can facilitate their work and help improve the service quality of tour guides.

4. Ability to independently analyze, solve problems and deal with accidents

Dealing with accidents decisively, calmly and correctly is one of the most important abilities of tour guides. Accidents in tourism activities are inevitable, and whether they can be properly handled is a severe test for tour guides. Fearless in times of crisis, clear-headed, calm, decisive and agile, proactive and resourceful are the qualities that tour guides should have when dealing with emergencies.

In addition, tour guides must have certain language skills and skills. Does the tour guide rely on his mouth? Eat? Yes The explanation of tour guides is to convey all kinds of information to tourists through the language expression of tour guides, so that tourists can cultivate their sentiments and increase their knowledge. This requires a tour guide to have good oral English. Whether the tour guide explains beautifully and attracts tourists is an extremely important factor in the success or failure of tour guide work. Tour guides should use all kinds of explanation skills when explaining, whether in foreign languages, Putonghua, local languages or minority languages, they should be accurate, concise, vivid, vivid, to the point, fascinating and expressive.

Quality of a good tour guide: cultural quality A tour guide should have a wide range of basic knowledge, especially in politics, economy, history, geography, national conditions, customs and other aspects.

The knowledge that a tour guide needs to master is all-encompassing. Let's briefly summarize it.

1, knowledge of language and literature

The ancients said:? Sharp tools can do a good job. ? The tour guide eats by mouth. What do they want? Lee? what's up Equipment? It is an excellent language expression ability and a solid language foundation. A tour guide with a solid foundation in language and literature will naturally be fluent, euphemistic and charming.

2. Knowledge of policies and regulations

Knowledge of policies and regulations is essential knowledge for tour guides. Now it is a society ruled by law, and everyone should learn, understand and abide by the law. Policies and regulations are the guidelines for tour guides, and they are also the sharp tools for tour guides to deal with problems. The knowledge of laws and regulations that tour guides should master includes laws and regulations related to travel agencies and their operations, laws and regulations related to tour guides, laws and regulations related to the protection of consumers' rights and interests, industry norms of tourism service quality, national standards of tour guide service quality and tourism industry standards.

3. Tourism geography knowledge

This is one of the main materials for tour guides to explain, including the geographical overview of natural tourism resources, geographical overview and related knowledge.

4. Knowledge of tourism culture

China has a long history, which has given birth to splendid Chinese Yanhuang culture with a long history. Including: historical knowledge, legends of natural tourism resources, religious knowledge, literature and art, ancient gardens, scenic specialties, national folk customs, taboo customs and the evolution of humanistic tourism resources. This is also one of the main materials explained by the tour guide.

5. Knowledge of psychology and aesthetics

Tour guides work mainly for all kinds of tourists, and they also have to deal with the staff of various tourism service departments. It is sometimes complicated to get along with three members of the tour guide working group (full escort, local escort and team leader). Tour guide is a person's job, and the time spent with people is often very short, so it is particularly important to master the necessary psychological knowledge. Tour guides should keep abreast of tourists' psychological activities, do a good job in tour guide explanation and travel life service, and provide targeted psychological services so that tourists can get psychological satisfaction and spiritual enjoyment. Facts have proved that providing more psychological services for tourists is far more important than functional services.

Tourism is a comprehensive aesthetic activity. Tour guides should not only impart knowledge to tourists, but also convey the message of beauty so that tourists can enjoy beauty. A qualified tour guide should know what beauty is and where it is, be good at introducing beauty to tourists with different aesthetic tastes in vivid language, and use aesthetic knowledge to guide his appearance, because the tour guide represents the country (region) and is itself the aesthetic object of tourists.

6. Political, economic and social knowledge

Because tourists come from different social classes in different countries, some of them tend to pay more attention to some political, economic and social problems of their destinations and ask these questions. Some people often compare their local social problems with those of their destinations. In addition, tourists may see or hear some social phenomena in the destination at any time during their travel, which also causes them to think about some social problems and needs the corresponding explanation from the tour guide. Therefore, tour guides must master relevant sociological knowledge and be familiar with the country's social, political and economic systems, especially the great achievements of China's socialist construction, especially the economic construction achievements of tourist destinations.

7. Tourism knowledge

The tour guide guides the tourists around the destination. While providing tour guide services, we should also help tourists solve various problems in their travels anytime and anywhere. At this time, it is very important for tour guides to master the necessary tourism knowledge for the smooth progress of tourism activities. Tourism knowledge includes traffic knowledge, communication knowledge, monetary insurance knowledge, health and disease prevention knowledge, tourism knowledge and so on. Make fewer mistakes and get twice the result with half the effort.

8. International knowledge

Foreign-related tour guides should also master the necessary international knowledge, understand the international situation and international hot issues in various periods, as well as China's foreign policy and attitude towards related international issues; It is necessary to be familiar with the general situation of the country of origin or tourist reception, and understand its history, geography, culture, nationality, customs, religious beliefs, etiquette and customs taboos, etc. Knowing and being familiar with these situations will not only help tour guides to provide targeted tour guide services, but also strengthen communication with tourists.

Moreover, if the tour guide is familiar with the cultural differences between the two countries, he can explain the ins and outs to the tourists as soon as possible, and then let the tourists realize that they are traveling in a foreign country, and everything can't be the same as their hometown. Only in this way can they have an interest in enjoying the exotic atmosphere and exotic customs, and they can understand, forgive and cooperate with the tour guide for many confused and even unpleasant things.

In a word, we require the tour guide to be? Sage? , does not require it to become an expert in all aspects.