Guidance notes for outbound travel booking

Rule number one. Special note: (1) Tongcheng. com's overseas travel products are provided by fully qualified international travel agencies, which fully use Tongcheng. com's online booking platform to launch all-round domestic and overseas travel products, and the itinerary and contract signing of all products are provided by fully qualified international travel agencies. (2) Before booking, please read this notice carefully, and the product description on the product page is also a supplement to the agreement. When you start booking holiday products, you have indicated that you have carefully read and accepted all the terms of the agreement. 1. Overseas holiday products: holiday destinations are all over the world and China, Taiwan Province Province, Hongkong and Macau. 2. Self-help holiday products: These products include some or all round-trip air tickets to holiday destinations, optional pick-up and drop-off machines such as destination hotels, tickets and other items. 3. Booking lead time and payment period: In order to ensure the booking of holiday products, please book overseas holiday products 10 days in advance (5 days in advance in Hong Kong and Southeast Asia) and pay off all the money for the products ordered. There will be special requirements for the lead time of individual product reservation, which will be stipulated separately in the product remarks. Article 2. Product content and price: 1. Holiday products mainly include hotels, air tickets, cruise tickets, train tickets, destination reception services and other services. The above services are divided into three categories in the product: fixed inclusion, required items and recommended items. The final content of specific products shall be subject to the agreed content of the confirmed order. When you choose holiday products, you should choose within the range of optional items provided. We will try our best to implement your reasonable needs beyond this scope, but we will not make any commitment to the implementation results. 3. The itinerary recommendation of Tongcheng online holiday products is only a friendly reminder and cannot be used as an agreed term. Tongcheng. Com reserves the right to change the price of holiday products published on its website without prior notice. The price of the holiday products you booked is subject to the amount agreed in the confirmation order. 5. Confirm the price on the order, excluding passport or Hong Kong and Macao pass fees, visa or Hong Kong and Macao endorsement fees, luggage storage and overweight fees, personal consumption, air personal accident insurance fees and other insurance fees that need to be insured by yourself. Article 3. Effective voluntary cancellation of the order: (1) The confirmed order will not take effect until you pay the confirmed fees or provide the recognized economic guarantee in time. If you don't pay the relevant fees in time as required, and the price, content or standard of the products change at this time, we will not be responsible for it. (2) After the order takes effect, if you cancel the reservation before departure, we will help you cancel it immediately. But you must bear all the expenses for processing this order. Including booking losses, visa fees, international and domestic air tickets and other transportation expenses. 1. Once the group ticket is issued, it cannot be refunded or signed, otherwise the guest will bear all the losses (the special ticket in the self-help tour product is also a group ticket). If it is not a group ticket, bear the corresponding refund or change loss according to the regulations of the airline. 2. Reservations for overseas, Hong Kong and Macao hotels shall be cancelled within one week before check-in, and holidays such as Christmas, New Year, Spring Festival and Golden Week shall be cancelled within two weeks before check-in. According to the hotel regulations, one night's room rate will be deducted from your payment as hotel compensation. If the visa is cancelled after delivery, you will bear all the visa fees. (3) If you have paid all the expenses of holiday products, you will be refunded after deducting the above actual losses. If you cancel this trip after paying the deposit, the deposit will not be refunded. If you want to cancel your reservation or change your itinerary, please let me know as soon as possible to avoid unnecessary losses. (4) After the order takes effect, if you need to change any items in the order, please be sure to inform you of the change requirements before the holiday activities begin. We will try our best to meet your needs, but you must bear the losses and possible increased expenses caused by the change in full. Article 4. Change or cancel the order due to the supplier: after you pay the holiday fee or deposit as required, if your holiday cannot be made or the content changes due to the supplier, we will inform you immediately and unconditionally refund all the fees you have paid. Or with your consent, adjust the itinerary or reception standard in the product and refund the difference fee. If the adjusted product price is higher than the original price, you must make up the extra difference. Article 5. Change of the right to use holiday products: After you have paid off all the holiday expenses according to the regulations, you can transfer or transfer the right to use the holiday products you booked to a third person who is qualified to participate in this holiday activity with the consent of the same journey 10 days before departure, but the third person must have the necessary visa or endorsement for this holiday activity. If there is any cost increase after the change, you must bear it yourself and all the expenses arising from the effective order change. Article 6. Travel liability insurance: Travel agency liability insurance is compensation for personal injury, property loss and related expenses caused by travel agency responsibility. For tourists, in the event of an actual accident, "liability insurance" mainly protects all kinds of civil compensation responsibilities that travel agencies should bear in the process of tourists' travel, and such responsibilities are decided by the court or relevant arbitration institutions. This means that after the accident, the travel agency does not do everything, it only undertakes its own responsibilities. Tourists have to take responsibility for their own reasons or other reasons, and travel agencies only provide moral help. In order to obtain more comprehensive protection, we strongly recommend that tourists take out life insurance according to their own wishes and needs when traveling. Article 7. Disputes shall be settled through laws and regulations: after your reservation takes effect, if there is any dispute over the performance of related matters during the performance of this notice or order, you only agree to settle the dispute according to the relevant laws and regulations promulgated by People's Republic of China (PRC) and China National Tourism Administration. Matters not covered in this notice shall be stipulated separately in the order confirmed by Tongcheng.