Summary of service reception work in tourist attractions during the Eleventh Golden Week.

"Eleventh" Golden Week Service Reception Work Report

Under the correct leadership of the county party committee and government, with the care and support of the city and county holiday tourism leading groups, and with the close cooperation of relevant county departments, xxx successfully completed the service reception during the "Eleventh" Golden Week, realized the four unification of "safety, order, benefit and quality" and achieved the predetermined work objectives. This paper summarizes the service reception work in the "Eleventh" Golden Week in 2002.

I. Tourist reception:

From June 65438 to September, the scenic spot * * * received xxx million tourists, a year-on-year increase of 10%.

During the "Eleventh" Golden Week, the scenic spot * * * received 20,000 tourists, a year-on-year increase of 5%.

Second, fully prepared, deployed and responsible.

The scenic spot attaches great importance to the service reception during the Golden Week of the Eleventh National Day, and implements a unified organizational form, forward-looking deployment planning and objective analysis of tourists, which lays the foundation for the safe reception of tourism during the Eleventh National Day holiday. First of all, according to this year's tourism development situation and tourists' situation, determine the working policy and overall thinking, and formulate the "Work Plan for Safe Reception of National Day Holiday Tourism Golden Week". Secondly, according to the plan, the administrative office meeting and departmental work meeting were held many times, and the tasks, objectives and measures were implemented to departments and people, and the work was refined step by step from organization to measures, ensuring the full implementation of all reception work. The third is to set up the "General Command of Safety Reception Work" with unified command and overall responsibility for the leadership, organization, deployment and coordination of overall work. The competent leaders carry out their duties, with a comprehensive and meticulous division of labor and responsibilities in place. Fourth, strictly implement the step-by-step responsibility system and post responsibility system. In order to ensure the safe reception, a traffic command center, a field command, six management teams and 1 emergency team were set up in the scenic spot, and a top-down responsibility system was formed step by step, which effectively ensured the smooth completion of all the work in the preparatory stage and the implementation stage.

Third, the leaders of cities and counties attached great importance to it, and the relevant departments strongly supported it, which promoted the improvement of the level of safe reception in scenic spots.

Not only does the scenic spot attach great importance to the reception of the "Eleventh" Golden Week, but leaders at all levels in cities and counties also attach great importance to it, ensuring that the reception work in the scenic spot is "busy and orderly".

On September 27th, the scenic spot held the "Eleventh" Golden Week Tourism Safety Mobilization Meeting, and organized all cadres in various departments to carry out ideological mobilization, which laid an ideological foundation for welcoming the "Eleventh" Golden Week. On September 28th, the relevant leaders of the Municipal Tourism Bureau and the county, together with the officers and men of the Armed Police Force and the employees of the SAR, held a Sanitation Day, which cleaned the 330,000-square-meter tourist area and created a good environment for reception during the festival. On the same day, the relevant leaders of the county led the county public security bureau, the industrial and commercial bureau, the tourism bureau and the cultural bureau to put forward requirements for the scenic spots, the problems existing in the scenic spots and the reception work during the festival. During the festival, the relevant leaders of the city also visited the scenic spot respectively, and affirmed the reception work of the scenic spot.

During the festival, the Municipal Traffic Management Bureau and the First Company gave strong support to the reception work of the scenic spot. The Municipal Traffic Management Bureau led Changping Traffic Detachment and Yanqing County Traffic Patrol Brigade to invest in police force to manage and effectively guide the traffic in scenic spots. In order to ensure the smooth traffic in the scenic spot, regardless of economic losses, a company temporarily changed the toll station to Juyongguan and opened a special exit. With the strong support of the two departments, the traffic in the scenic spot is ensured and the congestion phenomenon is eliminated.

Fourth, the preparatory work is comprehensive and orderly, the task implementation supervision is strong, and the organization and implementation are scientific and meticulous.

First of all, strengthen environmental improvement and management to create a beautiful tourism environment. In order to ensure the absolute safety of tourists and facilitate the diversion, the scenic spot timely organized manpower to repair the city wall and replace the damaged city bricks; Repaired the iron handrail in the city and the temporary iron ladder in the lower city; Strengthen facilities such as guardrails in tourist areas; On the basis of the original six parking lots, two temporary parking lots were opened in forest farms, gundigou and other places, which expanded the vehicle capacity; Tips and signs have been installed at major intersections and dangerous sections; Send soldiers and government personnel to clean up and rectify the road sanitation along and around the scenic spot on a large scale. * * * Clean up six dead spots in the scenic spot, remove solid waste 137 tons, liquid waste 83.5 tons and sewage treatment 3350 tons. Three flush-free and environment-friendly toilets have been added; During the festival, adhere to the daily cleaning of garbage; 18800 pots of flowers were planted in the scenic spot, and the festival rainbow gate was made, which made the environment of the scenic spot more neat and beautiful during the festival.

Secondly, rectify traffic order to ensure safe and smooth roads. According to the actual situation of narrow roads and intersection of people and vehicles in scenic spots, a vehicle guidance scheme is formulated. Coordinate with the Municipal Traffic Management Bureau, a company and other relevant departments, open a special exit during the festival, and relocate the Juyongguan Expressway toll station to ensure smooth traffic; The county traffic control department deployed a large number of police forces, and the main leaders took command of the town, which increased traffic management; Strengthen management in accordance with the law, carry out special rectification and management of private cars, parking and misplacing, strengthen internal driver safety education, and implement work vehicle pass control measures; The traffic police insisted on going to work early and leaving late, and did a good job of persuasion in time. During the Golden Week, * * * received 43,000 tourist vehicles, which was scientific, busy and orderly; Strengthen the command, guidance and safety management of parking lots to improve the turnover rate of parking lots; Scientifically dispatch passenger vehicles, strengthen safe driving and safety maintenance, and successfully complete the passenger transport task. By taking active and effective measures, a good traffic safety order is ensured, which provides a guarantee for the successful completion of the "Eleventh" reception work.

Third, clear job responsibilities to ensure safety and order. In order to maintain the safety and good order of Golden Week tourism, the SAR has formulated a comprehensive and feasible order maintenance plan. In order to reduce the congestion in the city, four temporary exits were opened, a special entrance for the team was added and four temporary ticket offices were added; In important areas of the city, the police lead the team, set posts and people, actively guide, prevent congestion and speed up the flow of tourists; In order to prevent the explosion, all the garbage bins in the city were demolished; In order to reduce theft cases, the police station specially organized a beating team; Passenger stations actively do a good job in guiding services and managing the order of getting on and off stations, ensuring the order of riding. Through the efforts of all management personnel, the scenic spot is orderly, ensuring the safety and order of the Golden Week.

Fourth, strengthen service education and do a good job in quality service. In order to improve the civilized quality and law-abiding management awareness of operators and service personnel in scenic spots, before the festival, various functional departments organized a mobilization meeting for enterprises and stalls to "operate in a civilized and law-abiding manner" and took measures such as leading classes and managing stall owners to improve service quality and maintain a good image of scenic spots. At the same time, strengthen law enforcement inspection, correct and punish illegal acts. In order to safeguard the legitimate rights and interests of consumers, the county technical supervision and health and epidemic prevention departments also carefully inspected the food and catering hygiene in various scenic spots before the festival. In order to ensure the holiday supply and market order, the headquarters carefully reviewed the 25 new supply points during the holiday period, defined the work requirements, and ensured that no major complaints occurred during the holiday period. In order to facilitate and serve tourists, three consultation service stations and tourist service centers were set up in the scenic spot during the festival to provide convenient consultation services for tourists. More than 40 consultation and complaint telephones have been published in areas where tourists are concentrated. The telephone on duty is manned by a special person, and the broadcasting room provides services for tourists all day. These measures not only facilitate and serve tourists, but also publicize scenic spots and ensure the order of market operation.

Fifth, strict internal security work to ensure the stability and safety of the scenic spot. In order to ensure the internal security during the holiday season, the special zone has carried out fire prevention, theft prevention and foreign population inspection for all units in the scenic spot, formulated the "* * * * *" incident handling plan, and conducted a comprehensive education for the former "* * * *" employees to ensure that no accidents occur during the holiday season; A night patrol was set up to strengthen night security, so that the safety of scenic spots was fully controlled; Organized 87 government functionaries, more than 200 army soldiers, 100 county public security traffic police to strengthen public security order management, and organized an emergency detachment of 20 people; The parking lot is equipped with two fire engines, and special personnel are arranged for daily inspection and maintenance of the newly added temporary exits; Special safety inspections were carried out on tourist facilities such as ropeways and pulley companies. Before the festival, the scenic spot organized relevant departments to strictly check and accept the preparations for the "Eleventh" Golden Week security reception to ensure the successful completion of the "Eleventh" security reception work.

Sixth, strengthen publicity and outreach during festivals to promote the improvement of economic and social benefits. The propaganda department of the Special Zone stepped up its external propaganda, reported the Great Wall tourism projects, traffic routes and reception in time, and communicated with the propaganda and reporting departments such as the city TV station and radio station to conduct extensive publicity. Outreach, ticketing and business departments also seize the opportunity to expand outreach and actively cooperate with travel agencies to attract tourists by providing consulting information, distributing promotional materials and doing market research.

In short, this year's "Eleventh" reception work, from city and county leaders to the party Committee of the SAR, attaches great importance to it. The scenic spots started early, carefully worked out the reception work plan, and strictly checked and accepted the pre-holiday preparations, which ensured the successful completion of the "Eleventh" safety reception work and achieved the overall goal of "zero complaints" in the "Eleventh" safety reception work.