Which department did you complain to when you were cheated in traveling and shopping?

Complain to the local tourism management department or consumer association.

These departments usually have special complaint channels and procedures that can provide you with necessary help and guidance.

First, complain to the tourism management department.

When you encounter fraud or buy fake and shoddy goods in the process of traveling and shopping, you can complain to the local tourism management department first. Tourism management departments are usually responsible for supervising the order of the tourism market and safeguarding the legitimate rights and interests of tourism consumers. You can call the complaint telephone number of the local tourism management department, send an email or go to the office to make a complaint. When complaining, you need to provide detailed shopping experience, deception and related evidence, such as shopping invoices and product photos. The tourism management department will investigate your complaint and deal with the businesses involved according to law.

Second, complain to the consumer association.

In addition to complaining to the tourism management department, you can also choose to complain to the local consumer association. Consumer associations are non-governmental organizations that safeguard consumers' rights and interests, and usually provide services such as complaint acceptance, legal consultation and dispute mediation. You can learn about the complaint methods through channels such as Consumers Association official website and WeChat official account, and submit the complaint materials as required. According to your complaint, the Consumers Association will provide you with professional legal advice and rights protection guidance to help you safeguard your own rights and interests.

In the process of complaint, you need to pay attention to the following points:

1. Keep relevant evidence: shopping invoices, product photos, chat records, etc. Can be used as evidence to help prove that their rights and interests have been violated.

2. Record the fraud in detail: including the time, place, information about merchants involved, goods purchased and the specific process of fraud, so that the complaint department can fully understand the situation.

3. Stay calm and rational: During the complaint process, try to stay calm and rational, and don't have a fierce dispute or conflict with the merchants, so as not to affect the effect of complaint handling.

To sum up:

When tourism shopping is cheated, you should complain to the local tourism management department or consumer association in time. In the process of complaint, you need to provide detailed information and relevant evidence about fraud, and keep relevant evidence for future reference. At the same time, keep calm and rational, and don't have a fierce dispute or conflict with the merchants. These departments will investigate and handle your complaints and help you safeguard your rights and interests.

Legal basis:

Tourism Law of the People's Republic of China

Article 92 provides that:

Disputes between tourists and tour operators can be resolved through the following channels:

(1) Both parties negotiate;

(two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations;

(three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration;

(4) bring a lawsuit to the people's court.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 provides that:

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.