What are the introduction actions of the tour guide?

The body language of tour guides is a series of ways for tour guides to accurately express their thoughts through expressions, gestures and other means. It includes facial expressions, eyes, smiles, gestures and so on.

Linguists' research shows that 80% of the communication effect between people depends on silent language. Silent language, such as eye language, facial language and sign language, will have the effect of "silence is better than sound" if used properly in time.

Tagore once described "eye language" as follows: "For those who have no language except mouth trembling, it is very necessary to learn eye language. Its expression is endless, as deep as the sea, as clear as the sky, dawn and dusk, light and darkness, all play freely here. " The eyes are the windows to the soul. The correct way for a tour guide to work is to look straight ahead and take care of both sides. They can observe the emotional and psychological changes of tourists at any time, collect information in time, adjust their explanation content, expression speed and expression skills in time, and communicate with tourists in a timely and effective manner to the maximum extent.

The expression of "face language" is also very rich, and "smiling back is full of charm" precisely because the face presents the beauty of soft curves between smiles. On the one hand, the smiling service of tour guides can leave a good first impression on tourists, express respect for tourists and create a harmonious communication atmosphere; In addition, smiling can also be a way to break the deadlock, shorten the psychological distance between the two sides and effectively promote the smooth progress of tour guide work.

The same is true of "sign language", which is sometimes more direct and faster than audio language. The guide's instruction gesture should be that the whole palm is flat side by side, and the palm is extended upward or sideways. Don't just stretch out an index finger or finger to separate it. The elbow joint naturally stretches, not bends, but stretches and is peaceful. Don't point at people with your hands, especially when everyone's head is on fire on the tour bus, which makes tourists most disgusted.

Therefore, a bright and sweet smile or a beautiful welcome gesture of the tour guide will naturally play a positive emotional induction role for tourists, thus eliminating the nervousness, strangeness and even shyness of tourists when they first arrive in a different place.

Second, the influence of body language on tour guide work

Body language is a silent force, which closely accompanies our life and realizes the communication between hearts. As a very frequent and powerful communication tool, the body language of tour guides will have an important impact on their work.

1. The body language of tour guides can promote the emotional communication between tour guides and tourists.

People's emotional expression is often accomplished through facial expressions and other gestures. The research shows that tourists' emotions are influenced by the emotional state of tour guides, and the changes of tourists' emotions are restricted by the physical behavior of tour guides. The expression, eyes, posture and gestures of tour guides all affect the mood and attitude of tourists, and then have a great hint and appeal to the mood of tourists. For example, facial expressions play a very important role in interpersonal communication. When you get good news, you will smile. When you encounter setbacks, you will become dejected and despondent; If misfortune happens, you will cry bitterly. The tour guide's expression should be cordial, cordial, full of enthusiasm for work, and the explanation should be full of emotion, which is also easy to produce emotional buzz and stimulate tourists' awareness of participating in the tourism process and their interest in tourism. A tour guide should not be a stupefied person, otherwise it is difficult to communicate with tourists, and how can he achieve the effect of relaxation. The active body language of tour guides will make tourists feel relaxed, happy, natural and clear, and can stimulate tourists' travel motivation. The harmonious attitude of tour guides will certainly win the trust and respect of tourists.

2. The body language of tour guides can attract tourists' attention and help to organize tourism activities.

The process of tourism is a process in which tour guides and tourists play and interact together. If the tour guide does not pay attention to the interaction with tourists, it will make tourists feel bored and tired. Tour guides must give full play to the interactive role according to the characteristics of tourists. In the process of explanation, tour guides can use changeable expressions, cadence and changing rhythm, and cooperate with guiding or strengthening gestures to consciously change their body posture, line of sight and spatial distance from tourists, which can quietly attract tourists' attention and stimulate their interests and hobbies. For example, when introducing natural scenery, many tour guides will say "Please look south in the direction of my finger, this is the very famous General Peak …", in which "Please look south in the direction of my finger" is an obvious instruction gesture, while others such as "look forward" with sound language are common sign language.

Therefore, in the process of sightseeing, the body language of tour guides can often concentrate the attention of tourists more effectively than language prompts. 3. The body language of tour guides can convey richer and more authentic knowledge and information, and increase tourists' acceptance of information.

Because body language is relatively abstract and often vivid, it can show people's inner activities more vividly. For example, tourists keep nodding to the tour guide, indicating that they have been listening and understanding, while encouraging the speaker to continue; The puzzled eyes of tourists indicate that they don't understand or hear clearly, which is intended to remind the tour guide to repeat or tell it in more detail.

The tour guide can look around the tourists before or during the explanation, which is the first step to the success of the tour guide. Look around and take good care of every visitor, but it should not be too long or frequent. When looking at tourists, tour guides should also pay attention to natural and friendly eyes to make tourists feel valued.