How should consumers protect their rights when there are problems and complaints in tourism?

In recent years, with the vigorous development of the tourism market, tourism disputes have also occurred constantly, which has brought troubles to tourists. In this regard, the Municipal Tourism Bureau reminds: As tourists, we should first pay attention to nip in the bud and strengthen self-protection; Secondly, when encountering disputes, we should know how to protect rights correctly.

To prevent tourism disputes, we must first choose a qualified and reputable travel agency. Second, we should establish a scientific and rational consumption concept, pay attention to the consistency of quality and price, and not blindly pursue low-priced groups; Third, establish awareness of tourism safety and risk transfer, and take the initiative to buy personal accident insurance for tourists.

There is a folk saying that "the ugly words are ahead", which is very necessary. Once a dispute occurs, it can be well documented. The Municipal Tourism Bureau reminds that tourists should pay attention to signing a formal tourism consumption contract with the travel agency, write down the agreed items in detail, and clarify the rights, obligations and liabilities of both parties for breach of contract.

In case of tourism disputes, tourists should solve them rationally. First of all, we should negotiate with tour guides of tour groups and ground agencies to find a reasonable and feasible solution. The solution should follow a basic principle: to ensure that the losses of both tourists and travel agencies are minimized. When the tour guide can't solve it, you can contact the tour group and ask for proper handling. Visitors can also call to defend their rights. During the festival, the complaint telephone number of Tangshan Tourism Bureau was 3793 165.

If the problem can't be solved through on-site negotiation, tourists can keep relevant evidence and hold the travel agency liable for breach of contract after returning. Special attention should be paid to the fact that tourists should not take excessive actions in the process of traveling, such as refusing to board the plane, boarding the ship, getting on the bus or terminating the trip, because according to the law, these actions belong to excessive rights protection, and the losses caused by the expansion will not be compensated. ?