Five Dimensions of Service Quality of Tourism Reception Industry

1. How many butler models are there in the service model innovation of tourism reception industry? 2. How to understand the connotation of tourism reception industry? 3. What is the tourism reception industry under the background of the rapid development of tourism? 4. What are the new tourist reception services in Jiangsu and Zhejiang? 5. What are the important means of service innovation in tourism reception industry? There are several and three butler models to innovate the service model of tourism reception industry. There are three kinds of butler models in the service model innovation of tourism reception industry. Tourism reception industry refers to various forms of service personnel who "entertain" tourism reception industry through various facilities, equipment, methods, means and channels.

How to understand the connotation of tourism reception industry Tourism reception industry refers to the tourism reception industry that provides tourism services for tourists, mainly including tourist guides, tourist reservations, tourist hotels, tourist gift shops, tourist car rentals, tourist shopping, tourist attractions and other services. The connotation of tourism reception industry is to provide a series of services for tourists, help them realize their desire to travel, and make their travel more pleasant, safe and convenient. It is a kind of social service, which can not only meet the needs of tourists, but also meet the psychological needs of tourists, provide a comfortable environment for tourists, and let tourists get the best experience in the process of traveling. The connotation of tourism reception industry is not only to provide a series of services for tourists, but also to provide tourists with a safe, comfortable and interesting travel experience, to provide tourists with quality services, to meet the travel needs of tourists, and to make tourists get the best experience in the travel process.

Under the background of the rapid development of tourism, what is the tourism reception industry? Providing tourist accommodation facilities to meet guests' accommodation and catering needs is the core of the reception industry.

The main product of the hotel industry is service. Service is intangible, different, inseparable and non-storable.

Hotel industry is closely related to tourism.

Hotel industry is based on facilities and equipment, and may provide catering, business, fitness and other services.

The classification of tourism reception industry can be divided from the following four aspects:

1, divided by the receiving function

Traditional tourism reception industries: accommodation, catering, sightseeing, shopping, entertainment and internal transportation.

New tourism reception industries: cruise ships, car camps and homestays.

Cross-border tourism reception industry: exhibition tourism reception industry, characteristic town tourism reception industry.

2, according to the reception object.

General tourism reception industry: a reception industry that provides accommodation, catering, sightseeing, leisure and other services for tourists.

Business tourism reception industry: on the basis of ordinary tourism reception, it further provides services such as exhibition, conference, inspection and consultation. (including convention and exhibition industry, which is characterized by professionalism and high-end)

Official tourism reception industry: oriented, not open market.

3. According to the receiving method.

Direct tourism reception industry: hotels, scenic spots, restaurants, lectures.

Indirect tourism reception industry: supervision and management of tourism market order, property services in tourism real estate, operation and maintenance of tourism infrastructure, etc.

4. According to the nature of reception

Lifestyle tourism reception industry: hotels, restaurants, supermarkets, shopping malls, leisure places.

Official tourist reception: municipal public transportation, city parks and public toilets.

Professional tourism reception industry: tourist attractions, tourist shopping shops, tourist transportation routes, tour guides, etc.

What are the new tourist reception services in Jiangsu and Zhejiang? The classification of tourism reception industry can be divided into the following four aspects:

1, divided by the receiving function

Traditional tourism reception industry Tourism reception industry: accommodation, catering, sightseeing, shopping, entertainment and internal transportation.

New tourism reception industries: cruise ships, car camps and homestays.

Cross-border tourism reception industry: exhibition tourism reception industry, characteristic town tourism reception industry.

2, according to the reception object.

General tourism reception industry: a reception industry that provides accommodation, catering, sightseeing, leisure and other services for tourists.

Business tourism reception industry: on the basis of ordinary tourism reception, tourism reception industry further provides services such as exhibitions, conferences, inspection and consultation. (including convention and exhibition industry, which is characterized by professionalism and high-end)

Official tourism reception industry: oriented, not open market.

3. According to the receiving method.

Direct tourism reception industry: hotels, scenic spots, restaurants, lectures.

Indirect tourism reception industry: supervision and management of tourism market order, property services in tourism real estate, operation and maintenance of tourism infrastructure, etc.

4. According to the nature of reception

Lifestyle tourism reception industry: hotels, restaurants, supermarkets, shopping malls, leisure places.

Official tourist reception: municipal public transportation, city parks and public toilets.

Professional tourism reception industry: tourist attractions, tourist shopping shops, tourist transportation routes, tour guides, etc.

What is the important means of service innovation in tourism reception industry? Service provision is an important means of service innovation in tourism reception industry. The most important service of tourism reception industry is service provision, which needs to give tourists a feeling of being at home in order to become stronger in the tourism industry.