What knowledge do you need to be a tourist customer service?

In today's developing society, service has become an extremely important part and plays an undeniable role in the success of an enterprise or a person. What conditions a good customer service should have is worth our reflection and thinking. Customer service personnel should have the following qualifications: 1 professional knowledge. First of all, you should have a detailed understanding of the work you have done and what kind of needs the customers you face. You should work out a solution in advance. 2 communication skills, customers will encounter all kinds of problems and complaints. How do you solve them and make them satisfied? 3 work attitude, first of all, you should know the nature of your work, know what you should do and say. Attitude can decide everything. Whether you are suitable for this job depends on your personality. You should first see if you are suitable for this job. Customer service should not have impetuous temper, no matter what the customer's tone is, customer service should try to have a pleasant voice to face.