Service awareness that tourism service personnel should have

Tourism service awareness can be cultivated later, and one concept should be clear: service is glorious. In today's increasingly fierce competition in the tourism market, we need to focus on service quality, service level, and service awareness, and we must always think about tourists. Tourists are the food and clothing parents of tourism companies. Only by establishing a correct service concept and service awareness can you correct your work attitude, improve your work level, and become an excellent tourism service staff.

The service awareness that tourism service personnel should have is:

1. Provide enthusiastic services to tourists regardless of nationality, ethnicity, color, or religious belief;

< p>2. No matter whether the tourists are smiling or sad, the service should be the same;

3. The tourists should be treated equally regardless of their gender and education level;

4. We should stand on the basis of Think about problems from the perspective of tourists and take the initiative to serve tourists;

5. Don’t treat tourists carelessly and serve tourists sincerely;

6. In tourism reception There is no suggestion of any demand from tourists.