The process of local escort service for inbound tourism teams (5) Tour guide explanation service during tourism.

Sightseeing activities are usually carried out in the daytime, so it is also called "daytime activities". It is the most important part of tourists' activities in China, the core content of tourists' purchase of tourism products and the central link of tour guide services. Local escorts must provide high-quality services in accordance with the requirements of the Regulations. They should be carefully prepared, carefully arranged, warmly served and actively explained, so that tourists can learn more about their historical background, landscape characteristics, artistic value, causes and other issues of interest to tourists, so that the tourism plan can be completed smoothly and safely. It should be pointed out that local escorts should completely avoid vulgarity, superstition and yellow content when explaining, and put an end to arrogance.

1, pre-departure guidance service

Before departure, the local escort should arrive at the meeting place 10 minutes in advance, and urge the driver to make all preparations for early arrival. One is to guide the tourists to set an example and observe the time, the other is to be polite to the tourists, and the third is to let the passengers know their own requirements and ideas from the tourists who have arrived before the tourists arrive, so as to deal with emergencies.

When the guests get on the bus, the local escort should wait at the side of the car door and warmly welcome the guests.

After the tourists get on the bus, the local escort should count the number politely (don't point out the guests). If it is found that tourists have not arrived, the local escort should ask the tour leader or other tourists about the situation and try to find them in time; If tourists voluntarily stay in the hotel or do not participate in group activities, the local accompanying staff should ask about the situation and make proper arrangements; If tourists ask for free activities, local escorts should do a good job of reminding them and write notes to tourists when necessary to ensure the safety of tourists.

Before driving, local escorts should do a good job of reminding and forecasting. Local escorts should forecast the weather, places to visit, terrain and the length of the walking route that day, and remind tourists to bring clothes, rain gear and suitable shoes when necessary.

When forecasting the weather, if tourists come from countries and regions where Fahrenheit is used, local escorts should convert them according to the conversion formula between Celsius and Fahrenheit, and then tell the tourists Fahrenheit. Conversion method between centigrade temperature and Fahrenheit temperature;

Fahrenheit = Celsius × 9/5+32

(5) Send a driving signal to the driver.

After everything is ready, the local escort can signal the driver to drive and give a tour guide and explanation on the way.

2. Guide and explanation services on the way to the scenic spots.

(1) Announce the activity schedule of the day.

On the way to the scenic spot, the local escort first greets the tourists, and then announces (reiterates) the activity schedule of the day, including the time required for the trip, the approximate time required for each tour, and the time and place for lunch and dinner. If you need to take a boat or cable car, explain the exact time and place of your seat and remind you of the matters needing attention.

(2) Introduce news and hot topics

Introduce important news and hot topics at home and abroad according to the team situation.

(3) explanation on the way

On the way to explain the contents mainly include:

① Scenery explanation along the way

When explaining along the way, the local escort should lose no time to introduce the scenery he saw along the way, answer the questions raised by tourists, pay attention to the "synchronization" between the scenery he saw and the introduction, and observe the reaction of tourists.

② Introduce the general situation of tourist attractions.

Before arriving at the scenic spot, the local escort should briefly introduce the general situation of the scenic spot, including historical evolution, artistic value, causes and landscape characteristics. In order to satisfy tourists' psychology of seeing the trees before seeing the forest and stimulate tourists' desire to visit.

If the distance from the departure point to the tourist attractions is long, the local escort can talk about some long topics, discuss some issues that tourists are interested in, and organize appropriate entertainment activities to enliven the atmosphere inside the car and make the journey relaxed and happy. This requires local escorts to be knowledgeable, well organized and talented.