Can't members go back to Hainan?

Members can get a refund when they buy Hainan.

If you really can't get a refund, you can complain. Methods: Open the homepage of purchasing Hainan app by cdf members, and click My Free; Click to contact customer service; Enter the contact us interface, check the contact information and contact the platform to make a complaint.

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Cdf Hainan Duty Free Official Mall is the official online mall of Sanya International Duty Free City, which belongs to China Duty Free Group and is the only online shopping platform under the group. Duty-free shops have blossomed everywhere in Hainan, largely thanks to the Hainan government's exploration of the new model of "Internet plus tourism+duty-free shopping". Hainan cdf members purchase and deliver goods from Hainan, and can apply to customer service for reissue of electronic invoices after arrival.