Ctrip will implement "mixed office": every Wednesday and Friday, employees can choose their own office locations.

February 14, online travel platform Ctrip Group (Nasdaq: TCOM；; ; Ctrip group -S, 0996 1. HK) announced that it will implement a mixed office system throughout the company.

According to Ctrip's new system, starting from March 1, every Wednesday and Friday, all business divisions and functional departments of the company can implement or gradually implement 1-2-day mixed office according to actual management needs, that is, there are 1-2 days per week, and qualified employees can choose their own office locations, which can be home, coffee shop or resort hotel.

Previously, this newspaper (www.thepaper.cn) reported that Ctrip announced the launch of the "Mixed Office Experiment" in August 20021year, which was another iterative experiment after Ctrip implemented the "Home Office Experiment" project in 20 10 and 2020, lasting for 6 months. In the mixed office experiment of 202 1, we explored whether this form can be used as one of the company's long-term office forms in the future through the comprehensive experiment of mixed office of hundreds of employees in two control groups. The range of employees involved in mixed office has expanded from customer service personnel to technical, product, business, marketing and functional positions.

According to Ctrip's data, in 2002 1 year, more than11,600 employees participated in the mixed office experiment. The results show that after nearly half a year's experiment, employees' willingness to participate has increased to nearly 60%, and the turnover rate has decreased by about one third, and there is no obvious impact on performance.

Liang Jianzhang, Chairman of the Board of Directors of Ctrip Group, said: "The promotion of hybrid office system is a win-win situation for enterprises, employees and society. It not only improves employee satisfaction without affecting efficiency, but also helps to reduce traffic jams and protect the environment; Alleviate high housing prices and regional differences; In addition, it is conducive to family harmony, the development of women's career and the improvement of fertility rate. I hope that the mixed office system can be promoted in more mainstream enterprises in China in the future, which will have a positive and far-reaching impact on China's society and economy. "

As early as 20 10, Ctrip launched a 9-month "working from home" experiment with the participation of customer service staff. The results show that "working from home" improves employee performance13%; At the same time, employees' job satisfaction is higher, and the job turnover rate has dropped by 50%.

Since then, according to the experimental experience of 20 10, during the outbreak of the epidemic in 2020, nearly 70% of the customer service staff in Ctrip1kloc-0/business lines can quickly implement the "home office" scheme, and the proportion of home office staff in some departments is nearly 85%. The results show that people who work from home can get more work done because they are not affected by office interference and commuting time.

The survey data before and after the Ctrip 202 1 mixed office experiment showed that employees' attitude towards the mixed office system continued to improve after the experiment: those who did not support it decreased from 1% to 0. 1%, those who were neutral decreased by 5.3%, and those who strongly supported it increased by 6.3%, close to 60%.

In the survey after the experiment, 7 1.9% employees thought that mixed office would not affect their performance, which increased by 3.8%; Among supervisors, the proportion is higher, reaching 76%, and the promotion ratio is higher, reaching 10.8%. This expectation is also reflected in the year-end performance results of the experimental staff. The proportion of employees with different performance levels has not changed significantly, while the turnover rate has decreased by 32%.

"Mixed office is becoming a global trend. It is expected that more enterprises will embrace change and begin to follow suit and promote change, which will have a far-reaching impact on China's society and economy. " Liang Jianzhang said.

Proofreading: Zhang Yan