How long can I refund my ticket before driving online?

Please refund online in the following ways:

1. Those who have not exchanged paper tickets and are not later than 3 minutes before driving can do it on the website of 1236.cn.

2. If you have exchanged paper tickets or within 3 minutes before driving, please bring the original valid ID card of the passenger used when purchasing tickets to the ticket window at the station; If the resident ID card cannot be read automatically or tickets are purchased with other valid ID cards other than the resident ID card, please provide the order number (e +1 letter +8 digits).

3. If you use your resident ID card to purchase tickets and check in at the station with your resident ID card, you will leave the station without taking the bus. Please confirm with the station and follow the regulations.

4. When refund is made on 1236.cn website, the refund should be returned to the online payment tool used at the time of ticket purchase according to the relevant regulations of online payment tool used at the time of ticket purchase.

5. Within 1 days from the date of handling the refund on the 1236.cn website, you can ask for the reimbursement certificate of the refund fee at the ticket window of the station with the original valid identity certificate of the passenger used when purchasing the ticket. According to the relevant provisions of the national invoice management, passengers can use it for reimbursement.

6. Within 1 days from the date of changing the ticket or "changing the ticket to the station" on the 1236.cn website, you can obtain the reimbursement certificate of the refund fee from the ticket window of the station with the original valid identity certificate of the passenger used when purchasing the ticket. According to the relevant provisions of the national invoice management, passengers can use it for reimbursement.

7. If the passenger handles it himself, please provide the ticket and the original valid ID card used when purchasing the ticket; If you can't show your original valid ID card, please apply for temporary ID card for passenger train at the certificate making port in railway police, and then refund the ticket. If it is handled on behalf of the passenger, the agent shall go through the refund formalities with the original of his valid identity certificate, the original or photocopy of the ticket and the valid identity certificate of the passenger consistent with the face identity information.

8. After purchasing tickets on 1236.cn website, please provide the original valid identity certificate of the passenger used when purchasing tickets when refunding tickets at the ticket window of the station; If you can't read your ID card automatically or use other valid ID cards to buy tickets, please provide the order number.

Extended information:

Precautions for refund at the ticket window:

When passengers request a refund, please go to the station before the departure time indicated on the ticket face, return all the tickets and check the refund fee. Under special circumstances, with the consent of the stationmaster of the station where the ticket is purchased or the ticket-taking station, it can be handled within 2 hours after driving. For group passengers, please leave no later than 48 hours before driving.

if the original ticket was purchased in cash, the refund should be returned in cash. If the original ticket is purchased by using a bank card at the railway ticketing window or by using an online payment tool on the 1236.cn website, the refund shall be returned to the bank card or online payment tool used when the original ticket was purchased within the specified time according to the relevant regulations of the issuing bank or online payment tool.

passengers can't refund their tickets after they start traveling. However, if you can't continue to travel due to injury or illness, you can refund the difference between the received fare and the interval fare by the passenger record issued by the train, and check the refund fee; When the passenger interval is less than the minimum mileage, it shall be calculated according to the minimum mileage; The same is true for peers. When returning a ticket marked with the word "OK", please change your luggage first.

tickets changed after driving are not refundable. Platform tickets are not refundable when sold. When necessary, railway transport enterprises can temporarily adjust the refund method, please consult the local station or pay attention to the station announcement.

1236 official website-how about the ticket purchased on 1236.cn website?