If the tour group asks to leave by plane, what service should the local escort do at the airport?

In the whole tour guide work, the tour guide is in the center of the tour guide collective, which plays an important role in ensuring the contact between Chinese and foreign travel agencies and domestic reception travel agencies, ensuring the consistency and diversity of tourism activities, and fully implementing the tourism reception plan. I. Preparations (1) Carefully study the composition of the tour group 1. Seriously study the nature and characteristics of the tour group, the nationality, class, occupation, age, gender and tourism purpose of the members of the tour group; Study the composition of tour groups and determine the focus and service direction of tourist reception plans; From the class and occupation of tourists, we can know their cultural level, life interest and aesthetic characteristics, as well as their consumption level and shopping tendency. We should also study the special requirements of tour groups to make the tourist reception service more targeted. 2. Be familiar with the tourism activity plan and know whether there are places and border areas that are not open to the outside world on the tourist route. If yes, notify the relevant departments of the travel agency to handle the "Travel Pass" and "Border Pass". (2) Understand the means of transportation, and understand the means of transportation and tickets for tour groups traveling in China, especially when leaving the country. (3) Make mental preparation, knowledge preparation and material preparation (publicity materials, personal documents, daily necessities and necessary money, etc.). (4) Master the contact information, and master the addresses and telephone numbers of reception travel agencies in various places for contact. 2. Welcome to work (1) Pick up the station 1. Go to the airport (station, dock) with the local escort to meet the inbound tour group and help the local escort receive the tour group as soon as possible. 2. Introduce yourself and warmly welcome the tour group on behalf of the host travel agency. 3. Contact the tour leader to find out the actual number, the special requirements of the tour group and the objects that need special care, and contact the relevant departments in time. 4. Check and hand over the luggage with the local escort, tour leader and bellman. (ii) Agreed timetable. Together with the local escort, negotiate the travel schedule with the tour leader. If the tour leader asks to make some changes to the whole tourist reception plan, the escort should immediately contact the outreach department of the domestic tour agency and ask the tour leader for instructions so that he can make a decision. If the tour leader accepts the tour leader's request, the travel agency shall notify the relevant departments and places to receive the travel agency. 3. Accompany the whole journey (1) and cooperate closely with the team leader. The cooperation between the tour leader and the tour leader is actually the cooperation between the tour organizing agency and the tour receiving agency, and the tour leader is the tour leader and the spokesman of the tourists, so it is very important to cooperate with the tour leader well. It is necessary to communicate more information with the tour leader, discuss more work, and keep abreast of the opinions, demands and suggestions of the tour leader and tourists. (2) Working in a hotel 1. After staying in the hotel, the accompanying personnel should master the room number and telephone number of the tour leader and the housing allocation list so as to contact at any time. 2. Master the telephone number of the hotel reception desk and the emergency contact information with the local reception travel agency and local accompanying personnel. 3. Most local escorts don't stay in hotels. After the local people secretly leave, all the accompanying personnel should take full responsibility and take good care of the tour group. (3) liaison work 1. Do a good job of communication between stations on the tourist route, especially between the upper and lower stations, and report the situation (such as the opinions of the tour leader, the requirements of tourists, the activities of the last few stations, etc.). ), and the implementation of the reception matters. If there is a problem or accident in the reception work in a place, the whole escort should work together with the local reception travel agency to make up for it in the next few stops. 2. Do a good job of liaison and coordination between the tour leader and the local escort, and between the tourists and the local escort. (4) Fully implement the tourist reception plan 1. Supervise the implementation and supervision of the tourism plan, but more importantly, assist the local accompanying personnel to do the reception work well. If the activities are obviously repeated with the previous stops, it is suggested that local escorts make necessary adjustments; If you have any comments and suggestions on the reception work, you should sincerely put forward them to the local escort and reflect them to the domestic tour groups when necessary. 2. Responsible for tourism life service. During the trip, the whole escort should give the necessary tour guides to explain, take care of the tourists' lives and meet their various requirements in a reasonable and possible way; When traveling long distances, you should organize possible entertainment activities, enliven your travel life and have more emotional exchanges. 3. Pay attention to the movements of tourists. During the whole tour, the accompanying personnel should carefully observe the surrounding environment, pay close attention to the movements of tourists, assist the local accompanying personnel to successfully complete the tour guide's explanation task, and avoid tourists getting lost and accidents. 4. Be a good shopping consultant and remind tourists to keep invoices for inspection when buying valuables, especially cultural relics; When purchasing proprietary Chinese medicines, they should be informed of the relevant regulations of China Customs. 5. Properly handle the entrusted matters, take the entrustment of tourists seriously, and deal with them according to regulations to meet their requirements. (5) Publicity and research. Promoting China and getting to know foreign countries is an important job for tour guides. Accompanying personnel should make use of the advantages of long time and many opportunities to get along with tourists, contact and talk with tourists as much as possible, introduce China, answer tourists' inquiries and conduct investigation and research; If conditions permit, different forums can be organized to discuss issues of common concern. Fourth, the farewell work (1) farewell activities, do a good job of seeing off, hold farewell activities if possible, and deliver sincere farewell speeches. (two) to solicit opinions, send a consultation form to tourists or verbally and sincerely solicit opinions and suggestions. (3) make up when necessary. If something unpleasant happens during the tour and the service is defective, the escort should seize the last chance to apologize to the tourists again and make necessary compensation. V. End of work (1) Handling of remaining problems 1. Assist travel agency leaders to deal with the problems left over from accidents during the travel process. 2. Seriously handle the affairs entrusted by tourists. 3. Handle the affairs related to dispatching travel agencies. (2) Writing an accompanying diary Writing an accompanying diary is an important task for a tour guide during the whole tour, and it should not be taken lightly. The contents of the attached log mainly include: 1. Summing up experiences and lessons from facts. 2. Reflect the opinions and suggestions of tourists in detail and truly. 3. In case of any accident during the tour, a detailed report should be made, and a separate report should be written if necessary.