National travel agencies suspend group tours: how to unsubscribe for free?

Spring Festival travel rush was ruined because of the new pneumonia. At present, the group tour of the national travel agency has been suspended, and tourists are very concerned about how to enjoy the discount of free cancellation. Recently, many travel platforms, such as mobile phone process, where to go online, flying pig and Tongcheng, have released reform measures to upgrade the epidemic. Next, Bian Xiao, Tianjin Investment, will launch a suspension of group travel of national travel agencies. How to cancel the reservation for free?

65438+1On October 24th, the General Office of the Ministry of Culture and Tourism issued the Emergency Notice on Preventing novel coronavirus from Infecting Pneumonia and Suspending the Business Activities of Tourism Enterprises. From now on, the national travel agencies and online travel enterprises will suspend the business of group tours, air tickets and hotel tourism products.

The notice requires that all localities should deeply understand the importance of this work, guide tourism enterprises within their jurisdiction to obey the overall situation of service, and properly handle reasonable demands such as tourists' itinerary adjustment and refund after leaving the group.

Later, Beijing and other local cultural and tourism bureaus successively issued specific rules, and all group tours and air ticket hotel services including overseas tours were suspended after 65438+1October 27.

The Beijing Municipal Bureau of Culture and Tourism officially said that according to the unified requirements of the Ministry of Culture and Tourism, the domestic tourism team business and air ticket hotel services will be stopped from the 24th of this month. For some overseas teams, travel can continue before 27th, but after 27th, all team travel business and mechanical drinks service including overseas teams will be suspended. Tourists and travel agencies can solve the follow-up problems through consultation according to the contract and relevant laws.

Expect travel suppliers to withdraw from the quotation as soon as possible.

654381October 26th, China Travel Agency Association published an open letter from domestic and foreign travel suppliers and operators.

According to public information, this epidemic has brought huge losses to the tourism industry in China. However, in order to avoid further development of the epidemic, China Travel Agency actively responded to the government's appeal, suspended domestic and foreign group tours, air tickets and hotel products, and took the initiative to cancel or postpone tours.

China airlines, hotels, scenic spots, railways, highways, restaurants and other industries have also taken relevant measures to refund in full, so as to avoid the related losses and handling fees caused by booking, change, cancellation and extension, and reduce the losses of tourists. In view of the increasingly severe situation of epidemic prevention, control and management, I hope to get your full understanding and support, and hope to put forward relevant preferential measures as soon as possible to minimize the losses of Chinese tourists.

Previously, the Ministry of Transport, the Civil Aviation Administration of China and China Railway Corporation decided that passengers who bought train tickets, bus tickets, boat tickets and air tickets for 65,438 times voluntarily changed their itinerary from 0: 00 on124, and those who need to refund tickets will be exempted from the refund fee.

At present, Ctrip, Qunar.com, Feizhu, Tongcheng and other tourism platforms have issued reform measures to upgrade the epidemic.

-Mobile phone process: issue a special cancellation policy to suspend group travel.

1 October 26th, 65438 Mobile Phone Process issued a special reservation policy to suspend group travel, which increased the amount of major disaster protection currently started from1billion to 200 million.

According to the special cancellation policy issued this time, except visa fee and effective insurance fee, all other order fees for overseas tours (including semi-self-help tours and private groups) are reduced, and the related losses are borne by mobile phone process tours. China (including Hong Kong, Macao and Taiwan) travel together, travel freely, play, use cars, customize tours and wine products.

At present, Ctrip has proposed to the global hotel partners to cancel the guarantee and stay at ease. Tens of thousands of overseas hotels, including Hilton Group, Shangri-La Group, Intercontinental Hotels Group, Marriott Group, Hyatt Group, Accor Group and other international hotel groups, should put forward this proposal, and the number of participating hotels is still rising.

At the same time, as of1October 26th, 65438+122nd, 59 overseas airlines have proposed certain exemption policies, including 37 overseas airlines such as Asiana Airlines and Singapore Airlines. The world travel providers of mobile phone process have gradually put forward emergency measures.

-Where to go: Cancel all domestic products for free.

By the end of 18126 October, Qunar.com had reached agreements with tens of thousands of hotels at home and abroad, such as Hyatt Group, Marriott Group, Accor Group, Hilton Group, CTS Group and Jinjiang Group, where the users booked 65438+123 October and 65438+123 October.

Any order that is successfully booked before 65438+1October 23rd 19:00 and the departure date is 65438+1October 24th to February 8th will start the major disaster travel experience guarantee for domestic (excluding Hong Kong, Macao and Taiwan) tourism, free travel, customized tour, tourism, scenic wine and other products.

For medical personnel, public security frontier guards, government personnel, media reporters, etc. Those who are struggling in the front line of the epidemic response need to cancel the epidemic work. Where should the corresponding certificates (work certificate, hospital certificate, etc.) be? ) be given priority? Agree to cancel related products (all-platform products) for free. If the peers have family members of front-line employees, they can also cancel for free. For users who have been diagnosed in novel coronavirus and their relatives, the platform products that provide hospital certificates can be cancelled free of charge.

-Flying pig: group tours and hotels will be cancelled free of charge before February 8.

Orders for piggy platform tours, free travel, hotels, tickets, cars, overseas amusement, cruises and overseas exchange booked before1October 23rd, 65438+, and the travel time is1October 23rd to February 8th, can be cancelled free of charge from now on.

Orders for flying pigs from users and close contacts who are confirmed or suspected to be in novel coronavirus can be cancelled free of charge.

All front-line staff, including medical personnel, public security border guards, civil servants, media personnel, etc. You can't take time off because of the epidemic, but you can provide identification documents to cancel all products reserved for pigs for free.

-Same journey: Hotel orders in mainland China, Hong Kong, Macao and Taiwan can be cancelled without loss.

Domestic hotel orders generated by users before165438+ 19:00 on October 23rd, which were booked by Tongcheng Yilong and could not be checked in due to the epidemic situation, do not need to provide proof that Tongcheng Yilong can cancel for free, excluding Hong Kong, Macao and Taiwan hotels and international hotels for the time being.

Since then, Tongcheng Group has once again upgraded the epidemic prevention measures and announced that the orders of hotels in Hong Kong, Macao and Taiwan are undamaged. The specific scope of application is: the booking date of the user's order is165438+ before 0: 00 on October 24th, and the check-in date and check-out date are both165438+ from October 26th to February 8th. Tongcheng Yilong promised to cancel hotel orders in Hong Kong, Macao and Taiwan free of charge, and users can enjoy peace of mind in leaving the country.

In addition, the travel destinations between the departure date of 65438+1October 23rd and February 8th are holiday products guests traveling in China (including all holiday products such as travel, free travel and cruise) (excluding Hong Kong, Macao and Taiwan for the time being), so there is no loss in canceling the reservation, and the loss will be borne by Tongcheng.

In addition, in order to stop Wuhan users, domestic and overseas holiday products guests who leave Wuhan or Hong Kong in other cities, and related users who make an appointment to go to Wuhan destination at 24:00 on March 3 1 can apply for lossless cancellation, and the losses incurred will be borne by the platform.

Medical personnel, public security frontier guards, government personnel, media reporters, etc. Those who fight in the front line of epidemic countermeasures need to take a vacation to cancel the epidemic work. Corresponding certificates (work certificate, hospital certificate, government work certificate, etc.). ), Tongcheng Yilong and Tongcheng Tourism promised to cancel related products for free.