Some questions about the tourist complaint hotline 1230 1, is 1230 1 effective?

1230 1 is a hotline dedicated to receiving travel advice and complaints, which is more targeted to tourists. If you want to complain about travel agencies, OTA, scenic spots or tour guides, and have valid documents such as contracts, tickets, orders, invoices, etc., complaints are generally useful.

According to the Measures for Handling Tourist Complaints, 1230 1 will, with the authorization of the tourism supervision department, inform the tourism enterprises of relevant information that does not constitute effective complaints or major urgent demands of tourists during the travel itinerary, including major problems such as staying in the travel itinerary, no hotel room, and inability to enter the park in scenic spots, so as to help tourists solve problems in real time and enhance the travel experience.

It is very useful to record the tourists' demands that constitute effective complaints and submit them to the national tourism complaint reporting platform, track the work orders uploaded to the national tourism complaint reporting platform, provide dynamic information on complaint handling to tourists according to tourists' requirements, and realize regular return visits to complainants who have closed complaints.

1230 1 is a national tourist service hotline, which provides tourist consultation and complaint services through all media (including voice, WeChat service number and city service, Alipay city service, 1230 1 website, official website of China National Tourism Administration, etc.). ) to enhance the tourist experience.