Who knows the importance of tourism service etiquette?

What is service etiquette? It is the code of conduct and practice of service personnel to show respect and friendship to customers through words, manners and behaviors at work. Simply put, it is the etiquette norms and work art applied by service personnel in the workplace. Service etiquette is the concrete process and means to embody service, making intangible service tangible, standardized and systematic.

Tangible, standardized and systematic service etiquette can not only establish a good image of service personnel and enterprises, but also shape service norms and service skills popular with customers, so that service personnel can win understanding, goodwill and trust in their interaction with customers.

There is a "trapeze artist" who travels from one city to another on business and often stays in hotels. He has a habit of "sit back and relax" when sleeping, because the pillows in the hotel are not high, and he always has to put a pillow on another bed under the pillow to sleep. Once I stayed in a hotel, I did the "sit back and relax" on the first night as usual. When I returned to the hotel the next night, I found a small change: the pillow has changed, the lower layer is an ordinary pillow, and the upper layer is a health pillow with a slight medicinal taste, and it is higher than the ordinary pillow. From then on, as long as he arrives in this city, he will stay in that hotel and introduce friends to stay.

It can be seen that in the service work, understanding and meeting the needs of customers will bring more satisfaction and surprises to customers.

On the other hand, a "casual" poor service does not necessarily bring that little regret.

An entrepreneur went to a certain place to consult and invest, and when he arrived at a certain bureau there, he would be off work for more than half an hour. But in the service hall, only one of the five windows is occupied-a young female staff member is talking happily on the phone.

He came to this window and said "hello" to the lady three times, but there was no response. Almost ten minutes passed, and finally I hung up the phone in a voice of "hate". I saw someone standing in front of my window and said without looking up, "Come back tomorrow!" " "But tomorrow is Saturday ..." "Come back on Monday and I'll teach you." She finally looked up and gave a supercilious look. "It's not easy for me to come all the way. It's not time to get off work ..." "Is it easy for me? I have to pick up the children and cook ... I'm too lazy to tell you. "

With a bang, the last window closed.

In the words of this entrepreneur, even the staff in the window department are like this, and the investment income guarantee in this area is really worrying.

Therefore, as service personnel, learning and using service etiquette is not only the need of their own image, but also the need to improve their double benefits and competitiveness.