Travel refund policy

Legal analysis: If the tourism and holiday products are notified 7-4 days before the trip (excluding weekends and legal holidays), the liquidated damages of 10% of the total cost of all tourism and holiday products will be paid. If the amount of liquidated damages is less than that of 50 yuan, it shall be charged according to 50 yuan. If the travel holiday products are notified 3 days to 1 day (excluding weekends and legal holidays), 20% of the total cost of all travel holiday products will be paid as liquidated damages. If the amount of liquidated damages is less than that of 50 yuan, it shall be charged according to 50 yuan. If the notice is given within 1 day (excluding weekends and legal holidays) before the trip of tourism and holiday products, a penalty of 30% of the total cost of all tourism and holiday products shall be paid. If the amount of liquidated damages is less than that of 50 yuan, it shall be charged according to 50 yuan. If part or all of the dates of the products you ordered stay at the destination are during the Spring Festival, National Day, Labor Day, New Year's Day or other major national or local holidays (the specific time period is subject to the holiday date promulgated before the National Day, the same below), in view of the special circumstances during the Spring Festival, National Day, Labor Day, New Year's Day or other major national or local holidays, if such valid orders are cancelled, it is necessary to pay the supplier 65,438+0,000 of the total cost of all tourism and holiday products. (1) Cancellation of the order due to the supplier: After you have paid all the travel expenses as required, if your travel expenses cannot be made due to the supplier, the supplier shall immediately inform you. In addition to unconditionally returning all the expenses you have paid, you shall also pay the liquidated damages according to the following standards, but no other compensation is involved: notify the guests 7-4 days before the travel of the travel products (excluding weekends and legal holidays), in addition, Notify the guests 3 days to 1 day (excluding weekends and legal holidays) before the trip of the tourism and holiday products, pay 15% of the total cost of the tourism and holiday products to the guests as liquidated damages, and return all the money of the tourism and holiday products. Notify the guests (excluding weekends and legal holidays) within 1 day before the trip of tourism and holiday products, and pay the guests 20% of all tourism and holiday products as liquidated damages in addition to returning all the money.

Legal basis: Article 67 of the Tourism Law of the People's Republic of China * * * If the travel itinerary is affected by force majeure or events that cannot be avoided after the travel agency and assistant have fulfilled their reasonable duty of care, it shall be handled according to the following circumstances: (1) If the contract cannot be continued, both the travel agency and the tourist may terminate the contract. If the contract cannot be fully performed, the travel agency can change the contract within a reasonable range after explaining it to the tourists; If the tourists do not agree to the change, they may terminate the contract. (2) If the contract is terminated, the package tour agency shall return the balance after deducting the non-refundable fees paid to the land agency or the performance assistance personnel to the tourists; If the contract is changed, the increased expenses shall be borne by the tourists, and the reduced expenses shall be returned to the tourists. (3) Where the personal and property safety of tourists is endangered, the travel agency shall take corresponding safety measures, and the expenses thus incurred shall be borne jointly by the travel agency and tourists. (4) If the tourists stay, the travel agency shall take corresponding resettlement measures. Therefore, the increased accommodation costs are borne by tourists; The increased return expenses are shared by travel agencies and tourists.