Is the Xuexiang "customer rip-off" incident true?

Netizen "Yimuxing" posted on his personal WeChat public account on December 29, "No matter how white the snow in Xuexiang is, it can't cover up the pure black heart!" Don’t go to Xuexiang again! (Conscience Advice)", the article listed a series of encounters that I and my family had in the Zhao family compound in Xuexiang on December 9, 2017, pushing Northeast Xuexiang to the forefront of public opinion.

The article stated that I and my family booked a three-person heated kang room in the Zhao Family Courtyard in Xuexiang on December 9, 2017. We planned to check in on the 27th and paid 552 yuan for two nights. When they arrived at the Zhao family compound, the store owner told the three-person hot-kang room that they could only stay for one night. On the second night, they were arranged to stay in a Datong bunk where many people slept together, and said, "I didn't ask you to pay the difference for staying in this room tonight." Not bad! You can book this room now for 8,100 yuan. It’s cheaper if you book early.” So, after discussion, we decided to stay only for one night, but regarding the subsequent refund issue, the store said that the money would be refunded after three days. , and asked not to "talk nonsense" when commenting online, and refunds can only be made after seeing the comments. Not only that, the shop owner also warned tourists that he had a phone number and that if they went out and talked nonsense, he would find tourists.

Order screenshots

The WeChat tweet recounted the conversation with the store

In addition, the article also listed other tourist chaos encountered in Xuexiang: Passenger Terminal The crew of the operating bus told tourists that their company was the only formal company that cooperated with the government, contracted the transportation of the entire Xuexiang, and could sell tickets for attractions at the lowest price. But in fact, those attractions are private attractions with no operating rights; prices in the visitor center are extremely high, with a bucket of instant noodles 60 yuan, stir-fried vermicelli with sauerkraut 78 yuan, a plate of fried meat 288 yuan, etc.

The article mentioned that local food prices are high

In this regard, Mr. Fu, the person in charge of the hotel in the Xuexiang Zhao Family Courtyard incident, said that in addition to the recording, the "Yimuxing" post In the part where he asked the other party to comment first and then refund the money, the rest is basically false. Mr. Fu pointed out many inaccuracies in the online post, saying that the number of tourists staying there was two people, not three people as written in the online post; it was the tourists who first threatened to leave negative reviews, and it was the tourists who took the initiative to say that they did not want to check in the next day, etc. Said "the other party's purpose is to extort money."

In response to the Zhao Family Courtyard's response, the tourist concerned issued another refutation on January 4, providing the three people's air tickets and ticket certificates and photos of the three people taken in Xuexiang, and announced the communication with the store. time recording. This recording was made when the tourist decided not to check in the next day and was negotiating with the hotel owner about refunding the room fee. In the recording, regarding who should change rooms first, the owner said, "I will change you to the room next door, not the current room." Regarding the follow-up payment, the owner said, "It will be refunded to you in three days because you need to see the review first."

As for the verification results of the relevant departments, People's Daily Online-Heilongjiang Channel reported on January 4 " The Heilongjiang Dalin Key State-owned Forest Management Bureau released the verification results of the issues involved in the Xuexiang guest-racing post. The hotel owner involved was terminated from the contract. "It is mentioned that the Heilongjiang Dahailin Key State-owned Forest Management Bureau released a report on the recent viral post "Snow No matter how white the snow in the countryside is, it can't cover up the pure black heart! Don’t go to Xuexiang again! According to the verification results of the relevant circumstances reflected in the incident, the owner of the family hotel involved was fined 59,360 yuan, and the owner of the property used by the hotel has terminated the contract with the owner.