Hangzhou Tourism Management Measures

Chapter 1 General Provisions Article 1 In order to strengthen the management of the tourism industry, standardize the order of the tourism market, safeguard the legitimate rights and interests of tourists and tourism operators, and promote the development of the tourism industry, in accordance with relevant national regulations and in combination with the actual situation of this city situation and formulate these measures. Article 2 All units and individuals (hereinafter referred to as tourism operators) that engage in tourism business services and conduct tourism activities within the administrative region of this city (including municipal counties and cities) shall abide by these Measures. Article 3 The term "tourism industry" as mentioned in these Measures refers to the industry that uses tourism resources and facilities to attract and receive tourists, and provide tourists with comprehensive services such as transportation, sightseeing, catering, accommodation, shopping, culture and entertainment. Article 4 The tourism administrative department of the Hangzhou Municipal People's Government is responsible for the overall planning, comprehensive coordination, supervision and inspection of the city's tourism, and implements industry management of the city's tourism industry. Its main responsibilities are:

(1) Work with the planning department to prepare the city’s medium- and long-term tourism plans and annual implementation plans and organize their implementation;

(2) Work with relevant departments to conduct a census of tourism resources , prepare the city's tourism resource protection, development and utilization plan, guide, coordinate and supervise the protection, development and utilization of tourism resources;

(3) Responsible for the guidance, supervision, coordination and management of the city's tourism industry;

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(4) Organize and guide tourism publicity and promotion work, and develop international and domestic tourism markets;

(5) Review and approve the star rating of travel agencies, designated tourism units and tourist hotels in accordance with regulations, and manage tour guides personnel;

(6) Organize and guide the education and training of tourism managers and tour guides and the technical and professional grade assessment of tourism employees;

(7) Guide tourism safety work in conjunction with relevant departments ;

(8) Accept tourists’ complaints and safeguard the legitimate rights and interests of tourists;

(9) Undertake other responsibilities assigned by the Municipal People’s Government.

County (city) tourism administrative departments are responsible for tourism management within their jurisdiction.

The management agencies of scenic spots and tourist resorts are responsible for the tourism management of the region according to their scope of responsibilities and under the macro guidance of the tourism administrative department.

All relevant departments shall coordinate with the tourism administrative department to manage the tourism industry in accordance with their respective responsibilities. Article 5: The development of tourism must adhere to the unity of social benefits, economic benefits and environmental benefits, give full play to the advantages of tourism resources, highlight local characteristics, and ensure high-quality services. Article 6: The Municipal People’s Government formulates the “Hangzhou Tourism Development Plan”. The people's governments of each county (city) should formulate a tourism development plan for their region and incorporate it into the local national economic and social development plan. Article 7 People's governments at all levels shall take effective measures to protect and rationally develop and utilize tourism resources. No unit or individual may damage tourism resources. Article 8 The development and utilization of tourism resources shall adhere to the principles of "unified planning, development in accordance with the law, reflection of characteristics, rational utilization, and scientific protection" and shall be in line with the tourism development plan and the city's overall plan. Article 9 encourages the development of leisure and vacation tourism, exhibition tourism, business tourism, ecological tourism, folk tourism and other types of tourism, enriches the cultural connotation of tourism activities, and promotes the six elements of tourism of "travel, food, accommodation, travel, shopping and entertainment" Overall coordinated development. Article 10: Encourage state-owned, collective, individual and private, foreign capital and other economic sectors to participate in the development and operation of Hangzhou's tourism industry, and attract social funds through multiple channels and forms to develop tourism. People's governments at all levels should formulate corresponding policies to encourage and support foreign enterprises to invest in the tourism industry in Hangzhou; encourage foreign businessmen to invest in tourist attraction projects; encourage enterprises in this city to produce tourism products with local characteristics, and promote technological transformation, new product development, and external promotion. Give support. Chapter 2 Tourism Operation and Management Section 1 General Provisions Article 11 The operation of tourism business shall be reviewed and approved by the competent department in accordance with relevant regulations, and shall be approved and registered by the industrial and commercial administrative department. Only after obtaining a business license can the tourism business be operated. Article 12 Tourism operators shall operate in accordance with the law, improve service quality, consciously fulfill the service standards stipulated or agreed with tourists, and protect the personal and property safety of tourists. Article 13: Tourism operators shall provide professional ethics education and on-the-job professional training to their employees to improve the quality of their employees and the quality of tourism services. Those who have not passed the training are not allowed to serve. Article 14: Tourism employees shall abide by professional ethics and shall not engage in behavior that damages national interests and personal dignity. It is prohibited to accept kickbacks or extra fees by taking advantage of work; tourism operators are also not allowed to give kickbacks or extra fees to tourism employees. Article 15 Tourism operators must disclose service items and service charging standards in their business activities, clearly mark prices, and ensure service quality. They are not allowed to increase tourism charging standards without authorization; they are not allowed to peddle or buy and sell by force; they are not allowed to sell fake and shoddy goods; It is not allowed to deceive or coerce tourists into purchasing goods; it is not allowed to extort tourists' property, etc. Article 16 Tourism operators who participate in overseas international tourism fairs or establish tourism offices shall submit the matter to the municipal tourism administrative department for review and approval in accordance with relevant regulations.

Tourism operators that organize national tourism promotion activities, or foreign tourism operators that set up tourism offices in this city to hold tourism promotion activities, must report to the municipal tourism administrative department and submit for approval in accordance with relevant national regulations. .