Summary of the work of tourist attractions in 2020 _ Summary of the work of scenic spot management center

Firmly establish the concept of big tourism development and plan the development of big tourism. Today, I sorted out the work summary of 2020 tourist attractions for you, hoping to help you.

In the past year, with the care of my leaders and the help of my colleagues, I have benefited a lot, and my ideological quality and working ability are constantly improving. Actively participate in various trainings organized by the company to improve their business skills. Be strict with yourself at work, and complete all tasks assigned by leaders in strict accordance with the requirements of the company. When we bid farewell to the old year and welcome the new year, we should sum up our work for one year in order to achieve more perfect results in the new year.

1. Go to and from work on time, do a good job of handover, check whether there are any abnormal safety hazards such as safety passages and signs, and report to the leaders in time if there are any problems.

2. Pay attention to personal image and gfd, and maintain a good mental state. Be enthusiastic, patient and considerate when facing tourists who have questions and need help. If tourists are found to be dangerous or uncivilized, they should be discouraged in time to maintain the order of the scenic spot.

3. Adhere to the policy of "prevention first, combining prevention with elimination", regularly check and maintain the fire-fighting facilities in the post area, understand the key fire-fighting parts of the company, and master the operation methods of fire-fighting equipment. Strengthen the study of fire prevention knowledge, improve fire prevention awareness and ensure safety.

4. Always be vigilant at night, check frequently, leave no dead ends, walk more and see more. Carefully check fire prevention, theft prevention, etc. In case of emergency, it can be put in place quickly. If there are hidden dangers, they will be handled in time and reported.

5. Strictly implement the management system of company personnel and vehicles entering and leaving the scenic spot, and adhere to the principle. Memorize the vehicles led by the company and inform those who can enter the park. After receiving the notice from the leader, the company receptionist should make records and release civilized service after verification.

6. Strengthen study, accumulate experience and improve quality and professional level.

7. Seriously complete other tasks assigned by the leaders.

Although there have been no major mistakes in my work for more than a year, I still have the following shortcomings objectively, and I look forward to further strengthening and correcting them in my future work.

1. Work attitude is not positive and stable enough, which needs to be further improved.

2.gfd, poor service and inflexible handling.

2020 is coming. In the new year, we will always practice the principle of "safety first, prevention first" and serve every tourist well with the standard of "four ones". Constantly improve their service awareness and service level, so that leaders and tourists are satisfied. Dedicated to the glory of _ _!

Fan Wener actively organized tourism-related enterprises to study the "Implementation Rules" in combination with the actual situation of the tourism industry in this city, and earnestly implemented the deployment of standardization construction of the provincial government and the provincial tourism bureau. The city's tourism industry is gradually becoming procedural, institutionalized and standardized. The work of tourism standardization in our city is summarized as follows:

First, strengthen leadership and clarify work responsibilities.

Establish organizations and leading bodies. In order to do a good job in the construction of tourism standardization, the bureau leaders attached great importance to it and immediately reported this work to the mayor in charge of the municipal government. 20 10/0 On October 29th, the office of the municipal government issued the Notice of the Office of the Municipal People's Government on Printing and Distributing the Implementation Plan of the Pilot Work of Tourism Standardization (Lu Shi Fu Ban Han [2065438+00] No.224). Established a _ _ _ _ city tourism standardization pilot coordination working group with the deputy mayor in charge of the municipal government as the team leader, a deputy secretary-general, the director of the Tourism Bureau and the director of the Quality Supervision Bureau as the deputy team leader, and 13 municipal related departments as the member units. The office is located in the Municipal Tourism Bureau, and the specific organization and implementation of the city's tourism standardization demonstration pilot work.

Two, a clear task, and actively carry out the pilot work.

In order to promote the standardization of tourism in our city, based on the general office of the provincial people's government, our bureau formulated the implementation plan of the pilot work of tourism standardization in _ _ _ _, defined all the tasks, and put forward that by 20 12, the city basically formed a working mechanism of "government-led, departmental cooperation, up-and-down linkage and diversified participation". On the basis of upgrading the pilot system of tourism standardization, cultivate four demonstration enterprises of tourism standardization; Compile four enterprise standards; Gradually train the tourism team in standardization talent, and carry out training for 2,400 people during the pilot period; Gradually form a relatively perfect standardized tourism product system, adding 5 A-level tourist attractions, 6 star-rated hotels, 1 green tourist hotels, 4 grade travel agencies, 1 professional tourist car transportation companies, 10 special tourist goods shopping spots, 15 star-rated farmhouse/country hotels and 2 demonstration villages (towns) Seriously organize and mobilize the city's district and county tourism bureaus and travel-related enterprises to participate in the declaration of "standardized pilot units". On 20 10 12 17, our city held a meeting on the pilot work of tourism standardization, attended by 1 1 tourism-related enterprises including four-star hotels, scenic spots above 3A level and first-class travel agencies, and attended by the chief of the standardization section of the Municipal Quality Supervision Bureau, and gave a speech to the tourism-related enterprises participating in the pilot work of tourism standardization.

Third, specific work measures

In order to ensure the smooth development of tourism standardization, we mainly take the following measures:

First, the municipal government issued the Implementation Plan of _ _ _ _ Creating a Model City of Tourism Standardization, and identified 1 1 tourism-related enterprises as pilot units to ensure the implementation of standardization by administrative means. Second, actively contact the Municipal Quality Supervision Bureau to seriously discuss the relevant procedures and methods of tourism standardization, so as to organize the implementation of tourism standardization; The third is to organize the backbone of tourism standardization in the city to participate in the standardization training meeting organized by the Provincial Tourism Bureau to promote tourism standardization; Fourth, order the Compilation of General Standards for Service Industry, Guidelines for Standardization of Service Industry Organizations, Compilation of Tourism Standards and Regulations and other related books from the Municipal Bureau of Tourism Quality Supervision, organize the overall study of basic knowledge of standardization, and standardize the work of tourism standardization; Fifth, report the related situation of tourism standardization in _ _ daily and other media, and increase the publicity of tourism standardization on _ _ tourism government website. Sixth, establish a literature database of tourism standardization, collect and summarize all the contents of standardization work, including words and pictures, for easy reference.

Fourth, tourism standardization has achieved practical results.

Through the creation of work, the whole industry has changed from "asking me to implement standards" to "I want to implement standards", forming an understanding of "making tourism standards a tourist's behavior habit". Over the past year, our city has added 2 demonstration villages and towns for rural tourism, 7 demonstration villages, 2 star-rated hotels, 5 star-rated farmhouses/country hotels, 2 A-level scenic spots, and a professional tourist automobile transportation company 1 home. Newly selected 27 kinds of characteristic tourist commodities, 2 A-level characteristic tourist shopping spots and 43 tourist commodity production enterprises; Huangjing, Tianxiandong and Fangshan Scenic Areas are actively promoting the construction of 4A-level scenic spots, and the creation of 3A-level scenic spots in Dongwo Scenic Area is progressing steadily; The main body of Hejiang Jiuyang Hotel, which was built according to the standard of five-star hotel, has been completed, and now it has entered the decoration stage, and has passed the guidance of provincial star rating experts twice. There are also three hotels planned according to the standards of five-star hotels, which are progressing smoothly.

Verb (abbreviation for verb) Next work plan

During the "Twelfth Five-Year Plan" period, we will focus on the "Three-year Promotion Plan for Tourism Industry Development" proposed by the municipal government, pay close attention to the implementation of national, industrial and local standards for tourism, and restrict and standardize tourism work, tourism products and basic terms through the construction of tourism standardization; Publicize the series of tourism standards, expand the social popularity and influence of the standards, and implement the series of tourism standards, so as to further improve the quality of tourism products, cultivate tourism industry brands, enhance the level of tourism services and the core competitiveness of the tourism industry, and lay a good foundation for the "three-year promotion plan" of the city's tourism industry.

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