Hainan Tourism

This is generally stipulated by the hotel, and the travel reservation center can’t do anything about it. After all, the money is given to the hotel, and it is up to the hotel to decide whether to refund or not. Moreover, when booking a room, the customer service staff would tell me that no refund will be given after the advance payment. And they will confirm the itinerary with me again and again. Although I have not checked out, a friend of mine has encountered a situation where the school returned to school at short notice to defend the thesis. Then he had no choice but to cancel the trip, but the money was paid, so he called to cancel. Well, I didn’t know that I couldn’t refund, so I argued with the customer service later, but it was useless. The customer service also worked part-time, and at the time they said all the money had been given to the hotel, and the travel network also tried their best to solve it (my own feeling) Later, the customer service asked my classmate to tell me that the best way is for the guests to find the hotel themselves. In this way, the hotel may refund some of the money for fear of making things worse. Their website will ignore the hotel's request to cancel the hotel. So I think the website is quite difficult.

Let’s understand each other a little~