Chongqing went to Thailand for a group tour; The plane was delayed, and AirAsia or the travel agency lost it.

1, AirAsia compensation: When your scheduled flight is more than 2 hours later than the planned departure time, and you have purchased AirAsia travel insurance, you can get punctual guarantee compensation. So ask the travel agency if you bought this travel insurance when you bought the plane ticket. If not, AirAsia will not compensate you. )

2. Travel agency compensation: It depends on whether there is compensation for aircraft delay in the agreement signed when you sign up for the tour. If not, the travel agency is not responsible for the plane delay.