Materials of outstanding hotel employees’ deeds

Materials about the deeds of outstanding hotel employees

Whether you are in school or entering the society, it is inevitable for everyone to come into contact with or use materials about their deeds. Materials about their deeds can promote a specific spirit of the times. , guide readers to understand the advanced and learn the role of advanced. Want to draw up story material but don’t know who to ask? Below are the deeds of outstanding hotel employees that I have compiled for your reference. I hope it can help friends in need.

Materials on the deeds of outstanding hotel employees 1

Since Zhang Liming entered the hotel in November 20xx, he has obeyed the work arrangements of the hotel leaders, humbly consulted the old employees, and carefully studied hotel professional knowledge. In a short period of time, he became a key employee of the hotel.

I remember that when Zhang Liming first joined the store, she had never been in the hotel service industry and was very unfamiliar with the floor position. She was afraid that if she did not do well, she would hold back everyone and discredit the advanced departments. Especially when it comes to customer service, she was timid. However, with the patient guidance of the regional director and her personal efforts, this timidity was quickly dispelled. I remember that the first time she did personalized service was when she cleaned room 1605 and found a guest room. There was an umbrella on the carpet inside that was still wet, and it was wrapped in a plastic bag. At this time, she thought to herself, if the umbrella is wet, it will not be easy to dry, and it will become moldy over time. It may also wet the carpet in our room, which will It caused damage to the room facilities and equipment. Thinking of this, she took the guest's umbrella to the bathroom, opened it to dry, turned on the bathroom exhaust fan, and finally left a message to inform the guest.

Although this is a very common thing, this is her attentive and thoughtful service that impressed the guests and received letters of praise from the guests. As a waiter, she provided personalized service to the guests for the first time. Her service was praised by the guests, and her colleagues all looked at her with approval, which greatly encouraged her. In her future customer service, she received more than 20 letters of praise throughout 20xx. , verbal letters of praise are not counted. In the "Building Standards Awareness and Improving Service Quality" event held by the hotel in November 20xx, the hotel was rated as the hotel service model.

Among the skill competitions held by the hotel in June 20xx, one of the items was guest room art flower arrangement and fruit basket making, which were new words to the floor. She used her off-duty time to ask the flower shop owner and other colleagues for advice. She discussed and strived to improve the art of flower arrangement in the guest room from simple to perfect in this event. This is a good result of her efforts to get second place. As the backbone of an employee, she always thinks about everyone and the collective. As long as a new employee joins the company, she will take the initiative to propose to the supervisor to lead the new employee, and she will share all her guest room knowledge with the new employee without reservation, because She believes that floor work is complicated and her own power is insignificant. She often works overtime on the floor without any complaints. In 20xx, he was rated as the hotel's outstanding employee of the year for his outstanding performance throughout the year.

Singing and laughing all the way, encouraged by success, opportunities and challenges coexist, I believe she will move forward bravely and win more repeat customers with the best service in the future. Materials on deeds of outstanding hotel employees 2

He Zhengyuan, female, born in March 1983, is a pastry chef at Kaiyuan Mingdu Hotel in Kaifeng.

Working in the kitchen itself is very difficult, but working in a five-star hotel is not only a heavy workload, but also has high service standards. Faced with many difficulties, she showed commendable dedication. She insists on putting people first, considers everyone at all times, and plays an exemplary role in her work. Her colleagues are very touched by this. In recent years, He Zhengyuan has innovated dim sum varieties, worked meticulously, and devoted herself to satisfying customers with exquisite dim sum. In terms of food safety, she also strictly controls food safety to ensure nothing goes wrong. During several reception tasks, she has been praised by leaders and customers many times!

Since coming to work at Kaiyuan Hotel, He Zhengyuan has fulfilled her duties with her valuable spirit of dedication and dedication to her customers and her enthusiasm for customers. , work selflessly. At work, relying on his prestige among colleagues and superb cooking skills, he takes a series of effective measures to face difficulties with his colleagues in the team, forge ahead and work hard. The Chinese restaurant not only has a large number of customers, but also undertakes important reception tasks and has high work standards. The pastry room is also one of the very busy departments of the hotel. Sometimes, in order to ensure that meals are served smoothly and on time, He Zhengyuan and his colleagues start preparing at 5 a.m. every morning, which means they have to get up at 4 a.m. every day. Sometimes when receiving large meetings and there were not enough staff, she would take the initiative to work until after 10 o'clock in the evening. Some people say: You who work the morning shift are underground workers every day, and you cannot see the sun all day long. Yes! Such working hours can be dealt with in the summer, but in winter the environment becomes unimaginable. Not only is it difficult to sleep alone, but even family members cannot sleep well due to the torment. Judging from the job position, it can be seen that it takes a lot of effort to do this job well. For a girl, it is even more than for a boy. But He Zhengyuan not only did it, but also did it very well.

But recalling the scenes of her work, look at the oil burn scars on her hands and arms, as well as the panda-like dark circles under her eyes, you can see her from morning to night She never talks about her tiredness and hardship. She has been working in the hotel for almost three years and is always conscientious. She works silently in her ordinary job.

As mentioned above, He Zhengyuan’s work in all aspects is excellent and meets the hotel’s advanced personal evaluation conditions. The hotel leaders are requested to select this employee as an advanced employee of the hotel! Materials on the deeds of outstanding hotel employees 3

"Where the heart is, there is the dream. How far a person can go depends on who he walks with. My heart is in Wufeng, and my dream is also in Wufeng. In the days when I walk with Wufeng, I will go as far as possible Farther away."

This is the work diary of Yang Xiaomei, the waiter at Cuiyanfeng Guest House. As the saying goes: words are the voice of the heart. The language in Yang Xiaomei’s diary is her voice and her unremitting pursuit in practical work.

High standards, strict requirements, and good customer service are the goals Yang Xiaomei has set for herself.

She is from Daganhe Village, Jingangku Township, Wutai County. After graduating from junior high school, she came to the Wufeng Hotel in March this year with admiration and yearning for it. She stayed in the Cuiyanfeng Guest Room Building Became a waiter. Since she grew up in the hinterland of Mount Wutai and is no stranger to everything here, and she is full of yearning for the five peaks, she quickly adapted to the working environment in the guest room. After taking up the post, the room supervisor personally took her to serve. “She goes into her job with enthusiasm,” the supervisor said. Every day when she takes over her shift, Yang Xiaomei always arrives early, neatly dressed and energetic, waiting for her supervisor to arrange work for her. At first, the supervisor was tidying up the room, and she followed closely behind. The supervisor explained the cleaning procedures to her while sorting them out. She listened carefully and memorized them carefully and proactively asked questions about some unclear links until she understood them clearly. After a few days, the room supervisor really liked this serious, careful and rigorous employee, and was determined to impose strict demands on her, so that she could develop a good habit of being meticulous from the beginning.

On the fourth day after taking up the job, Yang Xiaomei carefully asked her supervisor to clean the guest room by herself. After obtaining the supervisor's consent, she happily got to work: cleaning up garbage, removing bed sheets, changing Covering the quilt, making the bed, cleaning the bathroom... Looking at the room she had cleaned by herself, Yang Xiaomei was happy and looked left and right. She didn't feel good here, and she wasn't satisfied there either. She didn't stop until the supervisor came over to inspect. When she was praised by her supervisor, she cried with joy. She wrote in her diary that day: "Giving is also a kind of happiness."

In the following customer service, Yang Xiaomei always set high standards and strict requirements for herself, and consistently went to bed on time. , turn down and be ready to welcome guests at any time.

Now, Yang Xiaomei is a service expert at Cuiyan Guesthouse, but she is still not satisfied. In daily customer service, she is stricter with herself and often innovates in service details. , make bold improvements. "She has always been strict with herself. In the recent competition for excellence in the hotel, she was successfully elected as the deputy captain of the training team. She is a good employee who is dedicated to bringing glory to the five-star brand." Her supervisor Li Shufeng said .

Honor always belongs to those who dare to make progress and have the courage to contribute. Due to her excellent service and outstanding performance, she was named Outstanding Employee of October. Materials on the deeds of outstanding hotel employees 4

Hello everyone, I am honored to be named an outstanding employee in the catering department today, and I feel very honored. I am also very excited and proud, because the reason why I have achieved today's results is inseparable from the daily care and help of my leaders and colleagues. At this moment, I don't know what language to use to express my feelings. I have grown up in XX Hotel, a warm and happy family, for 9 years, and have witnessed its ups and downs. Along the way, there have been laughter, tears, bitterness and sweetness. Nowadays, she is thriving and growing vigorously. It is because of her that I have tempered my will to be what I am today. Today’s honor is the affirmation of my leadership and colleagues.

Looking back on the past, scenes of the past came to my mind. Every day, I was alone under the stars and the moon, in the wind and in the rain. I remember once, there was a very important event in the hotel during those days. I was unable to get off work normally due to reception duties, and there was no one to take care of the children at home, so I had to leave the children at home alone. Before leaving, I just said, "Baby, be obedient. You can play at home by yourself. Dad and Mom will go home after get off work. You are not sensible." The child just nodded innocently. Looking at the child's immature expression, my heart was very tangled. I held back my tears and smiled at the child before leaving. Along the way, I felt very conflicted and uncomfortable. I felt that the child was too pitiful. I didn't dare to think about what would happen to my child at home alone. I thought about arriving at the hotel unknowingly and watching my colleagues working nervously and orderly. I felt that I should adjust my mentality. Since I chose the hotel career, I should do it well. Xiaojia, take care of everyone. It is time to live up to the trust of the leader, do the job at hand without thinking too much, and just start a new day of work. Time passes minute by minute, and the worries just now have long been forgotten, and I have been working until very late. Night.

After work, I rushed home. Thinking that my child was alone at home, the anxiety came to my heart again. Finally I arrived home, and saw that the door was ajar. My heart was in my throat again. When I went out, the door was clearly open. It was closed. I didn't have time to think too much. I walked into the house and saw nothing unusual. My daughter was already asleep on the sofa. At this time, I couldn't restrain myself anymore and burst into tears. I thought my daughter didn't know what she was waiting for at the door. How many times have I looked around when my mother came back? Fortunately, my daughter did not go out alone or meet bad people. I dare not think about it anymore. How much I blame myself as a mother for not taking good care of the child and abandoning her for work. At this time, the child woke up When she saw that I seemed to have forgotten her previous unhappiness, she jumped into my arms and smiled happily. Looking at her innocent smile, I felt a little relieved and held my daughter tightly in my arms.

I work as a cashier in a restaurant, and I know that I have a heavy responsibility. Not only do I have to receive every guest who comes to order, I also have to do every checkout job, and I have to do it accurately. , the bar is a window of the restaurant, your words and deeds are directly related to the image of the entire department, and it is also an example for other employees. The cashier work is indeed complicated, and it is indispensable for both big and small things. It can be said that it is the core of the entire department. At the central hub, when receiving a work assignment, you should first contact the head chef immediately, and then pass it on to the chef. Then communicate and coordinate with the restaurant foreman, arrange the schedule reasonably, and do a good job in every reception. The reason why, every day I should keep a clear mind, full emotions, and optimistic attitude, and I should not let any distracting thoughts enter my heart. I remember one time, the guests in the restaurant were leaving one after another, and only the guests in one private room were left in full swing. , about 10 o'clock, a guest was blushing, walking in the "eight" way, and suddenly stood in front of the bar and said loudly: Waiter pays, I quickly went up to him and said: "Sir, please wait a moment," and immediately ordered other people I poured a cup of tea for the guest to sober up. Suddenly the guest got angry and said, "Is there any discount? Call your manager." At this time, I patiently explained to him, told him what the discount was, and explained to him, unexpectedly, The guest took out a wad of money from his bag and threw it on me and said, "Take it and count it." At that time, I felt very sad and aggrieved. Thinking that the guest must be drunk, he shouldn't care about it, and he couldn't care about it, so he had to bend down and He picked up the money one by one, smiled at the guest and said, "Thank you!" Then he handed the change and invoice to the guest. Unexpectedly, the guest left one yuan when he left, said nothing, took a sip of tea and left. One yuan, what does it mean? I think it is very important, because the guest leaving with satisfaction is his affirmation of my work, and One yuan is an encouragement to me, giving me more confidence and confidence. This is the purpose of service. As I walked home, everything that had happened before echoed in my mind, and I was secretly happy. I suddenly felt that this job was very meaningful and important to me. I no longer had any worries and did not want to give up on it.

Now I am extremely honored. Although the honor is given to me personally, I feel that I am just a representative of many hotels who have not received this honorary title with me. Any guest's praise and praise are closely related to the hard work and sweat of the hotel's members in different areas. Therefore, I sincerely want to say: "Excellence belongs to me, and it belongs to all hotel employees." I have not done anything for the hotel. I have made great contributions, and I have not achieved particularly gratifying achievements worth showing off. I just try my best to do the work that belongs to my position, do my best to complete every reception, sum up experience, learn from experience, and strive to improve my work. I did better every time, got along well with my colleagues, and cooperated happily. Despite this, my efforts were recognized by the hotel. The hotel's selection event also once again conveyed and explained to every employee that as long as you pay, as long as you do Do your job well and it will pay off. Therefore, I think working in a hotel, whether you do your job down-to-earth, satisfy guests with a serious and responsible sense of service, or become the backbone of the hotel with excellent and solid comprehensive qualities, is excellent.

This time I can be rated as an outstanding employee. This is the hotel’s recognition of my personal work ability and achievements, and it is also an encouragement to work better in the future. I also firmly believe that in my future work I will definitely do better. The development of the hotel makes me grow. The leadership's concern makes me feel happy. Our joint efforts make the hotel more brilliant. Materials on the deeds of outstanding hotel employees 5

Since the establishment of the hotel general department, xxx, as the head of the general department, has been responsible for six major functional tasks, namely: administrative management, personnel management, security management, marketing Development and procurement vehicle warehouse management and logistics management. The General Department has only five employees, and basically everyone holds two or more positions. It can be said that the work is complicated, large in volume, and heavy in burden. However, as the person in charge of the General Department, he leads the department members to work hard and diligently to do every job, and work together to complete every job assigned by the leader.

1. Administrative Management

1. As the leader’s staff assistant, she tries her best to help the hotel leaders grasp the overall work situation, coordinate the work between various hotel departments, and upload information in a timely manner issued. According to the resolution of the hotel leadership team, various management systems and corresponding work forms including hotel employee handbooks, rules and regulations, management regulations, assessment and attendance systems, job operation procedures, reward and punishment systems, etc. were formulated.

And supervise and implement the implementation, so that the management work of each department can be followed by rules, and people can be managed by systems; according to the changes in the hotel structure, the hotel's organizational chart has been modified, and the job responsibilities of each department manager have been formulated and improved. The job responsibilities of each department have been clarified to make the job responsibilities of each department more clear.

2. Do a good job in secretarial work, draft resolutions and decisions of various hotel meetings in a timely manner, issue them for implementation, urge implementation and communication, and do a good job in organizing monthly briefings. Report on good people and good deeds, evaluation and rewards and punishments in a timely manner. Organized and summarized various lease contracts and agreements signed by the hotel, established a contract registration system, and better supervised and urged department members to sign contracts within their jurisdiction in a timely manner and handle various settlements within the validity period of the contract. , making contract management more perfect.

2. Personnel Management

Since xxx has been responsible for the personnel management work, strict work operation procedures have been formulated from employee store training to employee transfer and resignation approval, and various procedures have been compiled. This form is used daily in personnel work and standardizes personnel management work. We also control the labor costs of external employees, strictly control the number of external employees in positions, and are responsible for signing contracts for external employees as well as various employee benefits and employee activities, such as New Year's Day parties, the distribution of small holiday benefits, and birthdays. Cakes etc.

3. Security Management

As a public gathering place, safe operation of a hotel is an overriding responsibility. In order to ensure the smooth progress of hotel operations, xxx not only established a fire safety management network structure and fire protection files,

but also formulated a series of fire safety management systems to implement safety work to each responsible person so that Everyone is responsible for maintaining safety. We also work with fire safety administrators to conduct regular safety inspections of fire protection facilities and equipment to promptly identify hidden dangers and implement timely rectification and maintenance. Nip fire hazards in the bud and pass various safety inspections many times.

4. Market Development

Supervise the sales staff to conduct market research, understand the room price situation of hotels in the same industry every day, and make room dynamic analysis reports to the management department to analyze the city in detail To know the hotel's competitive advantages and disadvantages, we should know the hotel's competitive advantages and disadvantages, and formulate different room rates and marketing plans according to different seasons. For every large, medium and small conference, team reception and other large-scale activities, as the person in charge of the general department, he can comprehensively coordinate the tracking service work of various hotel departments, and arrange the sales staff to provide monthly hotel reports according to the requirements of the Tourism Bureau. The room rates and discounts are published on the tourism bureau’s website and the government’s public website to promote the hotel. And urge sales staff to pay return visits to customers at any time, collect opinions and report to the management department, so that the management department can keep abreast of customer dynamics to improve service quality.

5. Procurement, Vehicles, and Warehouse Management

1. As the person in charge of item procurement, I have formulated strict procurement procedures and operating procedures, so that the items purchased by each department can be approved after planning approval, There is a complete set of operating procedures for the four links of purchase, item warehousing, and department usage, and each link is strictly controlled so that the purchased items not only meet the quality requirements of the purchase department, but are also priced at a low and reasonable price, and unqualified items are processed Products can be returned and replaced in a timely manner.

Conduct regular market inquiries and surveys on the items supplied by some suppliers in conjunction with the financial department, and review and check the supply prices of all suppliers at the end of each month based on the market survey results, If the price does not meet the requirements or the bill of goods is incomplete, the pricing will be re-evaluated, thereby reducing costs from the source.

2. For warehouse management, we also formulate procedures for receiving, inspecting, and shipping goods, so that the materials entering the warehouse must be fully inspected with invoices, receipts, and lists before they are accepted. Delivery upon receipt of bill of material. And supervise the warehouse manager to conduct inventory reconciliation with the Finance Department on time every month, keep a detailed account of the materials, be aware of the inventory items and usage, and replenish the required items in a timely manner.

3. We have formulated vehicle use management regulations for vehicle management to ensure that vehicles are dispatched normally and vehicles are placed on time after get off work, achieving a safe driving of 30,000 kilometers without accidents throughout the year.

6. Logistics Management

Formulated regulations on employee dormitory management and regulations on rewards and punishments for employee dormitory management, and established a staff dormitory management committee to ensure hotel management. Combined with employee self-management, we regularly conduct dormitory hygiene and environmental sanitation inspections with dormitory administrators every week, select monthly civilized dormitories, mobilize employees' enthusiasm for caring for environmental sanitation, and truly reward outstanding employee dormitories so that employees can have a A comfortable, clean and safe living environment. We have formulated a strict management system and health inspection and assessment system for the entertainment environment and service quality of the chess and card room to ensure guest satisfaction. Materials on the deeds of outstanding hotel employees 6

Since xxx entered the hotel in November 200x, he has obeyed the work arrangements of the hotel leaders, humbly consulted the old employees, studied hotel professional knowledge seriously, and became the backbone of the hotel in a short period of time. staff.

I remember that when she first joined the store, she had never worked in the hotel service industry and was very unfamiliar with the position on the floor. She was afraid that if she did not do well, she would hold back everyone and discredit the advanced department.

Especially when it comes to customer service, she was timid. However, with the patient guidance of the regional director and her personal efforts, this timidity was quickly dispelled. I remember that the first time she did personalized service was when she cleaned room 1605 and found a guest room. There was an umbrella on the carpet inside that was still wet, and it was wrapped in a plastic bag. At this time, she thought to herself, if the umbrella is wet, it will not be easy to dry, and it will become moldy over time. It may also wet the carpet in our room, which will causing damage to the room facilities and equipment. Thinking of this, she took the guest's umbrella to the bathroom, opened it to dry, turned on the bathroom exhaust fan, and finally left a message to the guest to inform her that although this was a very common thing, it was her attentiveness. The attentive service impressed the guests and received letters of praise from them. As a waiter, she provided personalized services to guests for the first time and was praised by the guests. Her colleagues all looked at her with approval, which brought her great This is a great encouragement. In the future customer service, *** received more than 20 letters of praise throughout the year, including verbal letters of praise. In the "Building Standards Awareness and Improving Service Quality" event held by the hotel in November 20xx, the hotel was rated as the hotel service model.

Among the skill competitions held by the hotel in June 20xx, one of the items was guest room art flower arrangement and fruit basket making, which were new words to the floor. She used her off-duty time to ask the flower shop owner and other colleagues for advice. She discussed and strived to improve the art of flower arrangement in the guest room from simple to perfect in this event. This is a good result of her efforts to get second place. As the backbone of an employee, she always thinks about everyone and the collective. As long as a new employee joins the company, she will take the initiative to propose to the supervisor to lead the new employee, and she will share all her guest room knowledge with the new employee without reservation, because She believes that floor work is complicated and her own power is insignificant. She often works overtime on the floor without any complaints. In 20xx, he was rated as the hotel's outstanding employee of the year for his outstanding performance throughout the year.

Singing and laughing all the way, encouraged by success, opportunities and challenges coexist, I believe she will move forward bravely and win more repeat customers with the best service in the future.

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