What is the job content of a tea sommelier?

Tea masters are full-time technical personnel in the tea industry who have comprehensive qualities such as tea professional knowledge and tea art performance, service, and management skills. In layman's terms, tea art refers to the skills of making and drinking tea. What makes tea connoisseurs better than other non-professionals is that their understanding of tea does not just stay on a perceptual basis, but has a profound rational understanding of it, that is, they have a full understanding of the spirit of tea culture, and tea The focus of culture is tea art.

1. The main work contents of the tea artist are as follows:

1. Identify the quality of tea.

2. According to the quality of tea, appropriate water quality, water volume, water temperature and brewing equipment, carry out artistic brewing of tea.

3. Optional refreshments.

4. Introduce famous teas, famous springs, tea drinking knowledge, tea storage methods and other tea culture knowledge to customers.

5. According to different tea art requirements, select or configure the corresponding music, clothing, flower arrangements, incense and other environments.

6. Be able to distinguish between raw tea and cooked tea, and be able to bring out their color, aroma and taste to perfection.

2. The job requirements for tea artists are as follows:

The job requirements for tea artists include the following skills for junior, intermediate, senior, technician and senior technicians:

Elementary Etiquette

1. Be able to keep your personal appearance neat and elegant.

2. Be able to use polite service terms correctly (including appearance, appearance, deportment knowledge, and basic language application knowledge)

Junior reception

1. Be able to do a good job Business environment preparation.

2. Be able to prepare business tools.

3. Be able to prepare tea art personnel.

4. Be able to proactively and enthusiastically receive guests (including common sense of environmental beauty, precautions for preparing business utensils, basic requirements for preparation of tea art personnel, and basic common sense of reception procedures)

Preparation and Demonstration

1. Tea preparation

① Be able to identify the main tea categories and prepare tea varieties according to tea making requirements.

②Be able to complete the preparation of tea making equipment.

③Be able to complete the preparation of water for making tea.

④Be able to prepare tea-related supplies.

2. Tea art demonstration

①Be able to choose the appropriate water quality, water volume, water temperature and brewing equipment when brewing tea.

② Be able to correctly demonstrate the brewing of green tea, black tea, oolong tea, white tea, black tea and scented tea.

③Be able to correctly explain every step of the tea art.

Service and Sales

1. Tea Service

① Be able to recommend corresponding tea drinks according to customer conditions and seasons.

② Be able to introduce the allusions and art of tea in a timely manner to stimulate customers’ interest in drinking tea.

2. Sales

① Able to understand customer psychology and recommend tea and tea sets in a timely manner.

②Be able to use the tea list correctly.

③Be able to skillfully complete the packaging of tea and tea sets.

④Be able to complete the checkout work in the tea house.

⑤ Be able to guide customers on the storage and preservation of tea.

⑥Be able to guide customers on the maintenance of tea sets.

Intermediate reception

Etiquette

1. Able to maintain good appearance.

2. Able to communicate effectively with customers.

Preparation and demonstration

1. Tea art preparation

① Be able to identify the main tea grades.

②Be able to identify the quality of commonly used tea sets.

③Be able to correctly configure tea art tea sets and arrange the performance stage.

2. Tea art demonstration

①Be able to select and configure corresponding music, clothing, flower arrangements, incense, and tea hangings according to different tea art requirements.

②Be able to serve as the main brewer for more than three tea art performances.

Service and Sales

1. Tea Service

① Be able to introduce the different characteristics of clear drinking and mixed drinking.

②Be able to introduce famous teas and springs from various parts of China to customers.

③Be able to answer customers’ questions about tea art.

2. Sales can make suggestions for product allocation based on the sales situation of tea and tea sets. Knowledge of product allocation.

Advanced reception

1. Etiquette can maintain a natural, decent and elegant image, and can correctly use international etiquette.

①Basic knowledge of human aesthetics and communication principles.

② Things to note when receiving foreign guests.

③Basic knowledge of foreign languages ??dedicated to tea art.

2. The receptionist can name the main varieties of tea and tea sets in foreign languages, and can give simple greetings to foreign guests in foreign languages.

Preparation and demonstration

1. Tea art preparation

① Be able to introduce the origin and quality characteristics of main famous tea.

②Be able to introduce the styles and characteristics of main porcelain tea sets.

③Be able to introduce the main famous manufacturers of purple clay teapots and their characteristics.

④Be able to correctly select ethnic minority tea drinking utensils and clothing.

⑤Be able to prepare utensils for making tea.

2. Tea art demonstration

① Be able to master the operation of local flavor tea drinks and ethnic minority tea drinks (more than 3 types).

② Ability to independently organize tea art performances and introduce its cultural connotations 3. Ability to prepare and drink tea (more than 3 types).

Service and Sales

1. Tea Service

① Be able to grasp the characteristics of tea consumers’ needs and create a harmonious business atmosphere in a timely manner.

②Be able to grasp the consumption psychology of tea art consumers and guide customers to consume correctly.

③Be able to introduce tea culture tourism matters 1. Basic knowledge of customer consumption psychology.

④Basic knowledge of tea culture tourism.

2. Sales

① Be able to formulate a tea house consumer goods deployment plan based on seasonal changes, holidays and other characteristics.

② Be able to participate in or preliminarily design tea exhibitions and tea exhibition activities in accordance with the requirements of the tea house.

Technician

Tea House Layout Design

1. Propose tea house design requirements.

①Be able to put forward the basic requirements for the location of the tea house.

②Be able to put forward design suggestions for the tea house.

③Be able to propose different features of tea house decoration.

2. Teahouse decoration.

① Display cabinets and service desks can be arranged according to the style of the tea house.

②Be able to preside over the theme design of the tea house and arrange different styles of tastings.

Tea art performance and tea party organization

1. Tea art performance

① Be able to serve as the main brewer of the antique tea art performance.

②Be able to master a foreign tea art performance.

③Be able to use a foreign language proficiently to introduce tea art.

④Be able to plan and organize tea art performances.

2. Tea party organization can design and organize various small and medium-sized tea parties. Basic knowledge of tea parties.

Management and training

1. Service management

①Be able to prepare tea service procedures.

②Be able to formulate tea art service projects.

③Be able to organize and implement tea art services.

③Be able to inspect the service work of the tea artist.

④Be able to conduct quality inspections on tea leaves and tea sets in tea houses.

⑤ Able to handle customer complaints correctly.

2. Tea art training can formulate and implement training plans for tea art personnel, training plans and teaching plan preparation methods.

Senior technician

Tea service

1. Tea service

① Be able to design tea drinks according to customer requirements and business needs.

②Be able to evaluate the grade of tea.

2. Tea health care services

① Be able to master the main techniques of tea health care.

②Be able to configure health tea and basic health knowledge of tea according to the customer's health status and disease.

Tea art innovation

1. Tea art creation

① Be able to create different tea art performances according to needs and meet the aesthetic requirements of tea art.

② New tea set combinations can be configured according to the tea art theme.

③ New tea art music can be selected according to the tea art characteristics.

④ Arrange new costumes and scenery according to the needs of tea ceremony.

⑤ Be able to use words to explain the cultural connotation of the newly created tea art performance.

⑥Be able to organize and train tea art performance teams.

2. Tea Party Innovation Able to design and organize large-scale tea parties. Basic knowledge of creative design of large-scale tea parties.

Management and training

1. Technical management

① Be able to formulate a tea house operation and management plan.

②Be able to formulate a tea house marketing plan and organize its implementation.

③Be able to conduct cost accounting and price tea drinks reasonably.

2. Personnel training

① Be able to independently host tea art training and prepare training handouts.

②Be able to train junior, intermediate and senior tea masters.

③Be able to provide guidance to tea art technicians.